Bone Dry Roofing & Masonry - Louisville

Bone Dry Roofing is a very reliable company with outstanding service and quality of work. I had a very difficult roofing problem because of a brick parapet on the front of the building since the original roof was not installed right causing leaking on the front wall of the living space. Bone Dry came up with a great solution for my roof that should last for years to come. Thanks

I have been dealing with Bone Dry for more than 17 years and have had 1 billing issue. They have always been available for me when I needed them. I have found it convenient to set up appointments and they have always been prompt and attentive to my issues. They have answered my questions in ways that I can understand and explained what needed to be done as well as send me understandable quotes that are pretty self explanatory. Upon completion of the work being done they make sure I am satisfied before leaving. I have all the confidence I need in the Bone Dry employees.

The entire job was exceptional from start to finish. Product quality and installation was top quality. The entire process from inspection, quote, installation was efficient. Cleanup was exceptional as well! I would highly recommend Bone Dry to anyone needing a new roof or roof repair. Teri

It went well. Quickly completed, no hassle

We have used Bone Dry on several occasions and they’ve always been extremely professional and did great work. Communication is top notch and they make sure the job is done correctly. We have only had one issue come up after a job and they immediately corrected it without hesitation. Highly recommend.

They did several jobs for us. They were really good.

Very true, very professional, very complete

I called three times for the estimate and never heard back.

It went excellent!! Very professional and curtious. Would highly recommend Bone Dry Roofing!!!

It went well. Job performed in a timely fashion and site was cleaned at conclusion of work. Workers were polite and hardworking.

I had my roof inspected in New Albany Indiana and I was impressed with the level of communication including the automated text messages keeping me informed of the process that was interactive so I could reply yes I am still needing the visit. I received a call prior to the appointment to confirm. The results I got back were great news, they actually didn't sell me anything! They sent me multiple pictures of my roof and advised me on having gutter guards put on but other than that, it was a free inspection and I did not need a roof.

Downspouts were not sealed. I called 4 times and requested the work be finished. I was told the production manager would contact me but it never happened. I finally hired another party to complete the work.

Was contacted ahead of scheduled appointment that there was an opening the next day for repair work on my gutters. A time was agreed for work to be preformed, however they failed to show nor called to explain why they didn't appear. I had to call them to confirm that my original appointment was still good and that they would be there. On the scheduled date and time, again they never appeared. Called the office and was told they couldn't reach the production people but they would find out what was up and would call me back. They did not call. I called later and cancelled their work. NOT RELIABLE.

Of the estimates I received, Bone Dry Roofing was the only company to look at my whole roof and in my attic. Took photos of all the issues and presented us with two estimates, and by far, having all of the roof vents repaired and sealed properly, even though their estimate on the leaking vent was middle range, made our decision to hire them a no brainer. The work was performed by two very skilled craftsmen, professional, engaging, and sociable. Even repaired some vinyl siding at no cost. Great company and worth the call out.

This is one of the best experiences we have ever had with a contractor. From the initial inspection video that showed exactly what the problems were to the hard working masonry crew to the crew that did the flashing and roofing, these guys are simply the best. Throughout the project they sent regular reports on progress, with photos and videos. I would hire this contractor again in a heartbeat.

They did a flare at job came out on time and completed all repairs!!!!

They did a wonderful job and they worked so hard. I would highly recommend them and I would definitely use them again.

Bone-Dry is such a great provider; I'd give them an A+ if I could. I've used Bone-Dry numerous times and have always found them to be punctual, reliable, professional, and helpful--work is never completed just to get it done any old way. Bone-Dry's workers always go the extra mile and never seem to mind if you ask questions. Bone-Dry NEVER adds mystery charges--even when weather keep them from being able to complete a job when originally scheduled. Not only that, if later problems are discovered; Bone-Dry cheerfully sends help! Bone-Dry is always reasonably priced and worth the money.

started calling at the beginning of October, never received a response form local team only had calls answered by the main HQ. Asked multiple times for local team callback and never received a call. they finally showed up for scheduled repair on October 26th and stated this was only a quote inspection. Now another delay...not responsive (in the past years they were responsive and returned calls)

Really good experience! The crew was prompt, courteous, and professional in providing an estimate. Their price was also reasonable in comparison to other estimates I looked at. I decided to go with another company, but it was a hard decision as they were similar

They are excellent, on time, worth the cost and use a superior product.

I have used Bone Dry for 3 other jobs since December 2017, two involving leaks and one the attic insulation. This review covers the most recent job of 2 days ago (7/6/18) – installation of a new roof and ridge vent, since the attic/roof ventilation needed to be brought up to standards. (BTW, I researched everything before hiring anyone – customer reviews, types of shingles & vents, and installation processes.) I like Bone Dry’s whole approach to evaluating what's needed for an estimate, and the work quality has been tops in all instances. Phil Bauman is with whom I’ve been working in all cases. He’s quite knowledgeable, takes time to listen and answer all questions, and does the most thorough evaluation for an estimate I’ve ever seen. I did get the requisite 3 or 4 estimates from other equally well-rated companies. However, my previous experiences with this company were very positive and I wanted to stay with them, if I could. So even though Bone Dry was the highest estimate, Phil was willing to work with me and able to make it happen, and I’m very pleased. The team arrived as scheduled. They took care to cover windows with large boards propped over them, and the immediate area on the ground with a large tarp. After completion, everything was cleaned up perfectly, and they left an unopened pack of shingles for me to have on hand “just in case”. I also want to share that during the process, Christian Carmona (team leader) kept us (BDR’s owner, the production mgr, Phil, and myself) updated on progress with group texts & photos taken before, during, and after the job. Photos included the bad deck boards in situ and then the newly replaced boards, every other step of installation, and of course, several shots from various angles of the completed roof, and one of myself sitting on the front porch. :-) As you can probably guess, I highly recommend Bone Dry Roofing.

It went really well. Finding a good roofer is not easy, but Bone Dry did a really great job... in fact it was a perfect job. Ice and water shield applied, flashing re-installed and exact shingle type, style and color replaced. They sent me pictures throughout the entire repair process. They are not the lease expensive out there, but do you really want to cheap out on your roof?! Everything in your world sits under it. Zero issues for months now, with a number of significant monsoon type rains.

I started the process months ago getting estimates and contacting roofers. Bone Dry came out twice because they had different estimators for roofing and masonry. I received all my quotes, went with Bone Dry, even though they were the most expensive because I wanted one project manager and a headache free experience with getting my work done. Feb 19, I email my sales guy with the work that I selected and told him I wanted to move forward. Never heard from him. Called him. Never heard from him. Texted, mailed him again on March 1. Got confirmation email back on March 1, ok, you will hear from our PM today. Next contact I get after another follow-up is March 14. Adoon, the project manager, leaves me a voicemail asking if they could come out the next day. I got back into town too late to call. The 15th, I get a call just before 8. Voicemail, Adoon has been trying to reach me. Can they come out that afternoon? I called him back, and after he complained about trying to reach me (cell phone man, phone calls are tracked, it took a day to reach me), he asked again if they could come out. I said, well sure. But, hey wasn't the mason supposed to come first and didn't the tuckpointing need curing time? No, we can do your chimney next. Buddy, I am not having any chimney work done. Are you sure you understand my project? Heads up, now that this is a concern of mine, I haven't seen a contract or any paperwork for financing? He says, I will reach out to your sales guy, and then call you back with a schedule. You and I both know that this guy never called again. I did get an email on the March 19th from my sales guy with the financing forms. That was the last time I heard from the company. never heard again from adoon or sales. I finally sent a note on April 9th and said I lost confidence and am looking for other roofers. Never heard back from that either.

As part of removing the brick wall, Masonry Craftsman Joe Kreger carefully sawed the ends of both the south-facing and north-facing brick walls to match the new siding. The most critical part was creating a waterproof transition from the first story shingled roof to the vinyl siding. Repair Specialist Edgar Cordova removed the topmost row of shingles all the way across the roof. Then he sawed out an approximately ten inches wide strip of the underlying Oriented Strand Board (OSB) all the way across the wall; replacing this with new OSB. Next he over-lapped the existing roofing felt with a new layer (extending well up the wall) of “Snow Parrish felt, sealing all the seams. He then placed a row of new shingles. Finally he formed and installed a continuous sheet of flashing from the front (south) side of the house to the back (north) side; carefully caulking all the edges. Finally the siding was deftly mounted over the top edge of the flashing and all the way up to the top of the gable. Each step was very carefully executed and the result is a very attractive, water-proof wall. A few of the bricks of the north-facing brick wall needed to be replaced. Masonry Craftsman Joe Kreger returned for this touch up. His work is a perfect match to the existing wall and he artistically matched a décor feature used at each window by the original mason. We were continually reminded to call, by each crew chief, if we had any need for additional work to complete the job to our total satisfaction. My opinion: You can pay more, but you cannot buy better workmanship.