Atlas Siding & Window Co

Wow, I don't even know where to begin with this absolutely amazing company, and experience. Chuck, Delsie, Les, Tony, Jalen and the entire crew were incredible. Talonda, Macy and myself just can't thank you guys enough. We will be screaming your praises all through the Cooper Farms Neighborhood. Thanks for suggesting the black windows and new gutters. You guys are truly a blessing. Rob Mac

Excellent. Chuck Story had some great ideas for the doors, and we customized the rear entrance. Martin and his team of installers were a joy to work with. Very efficient, clean, and organized. One of the few companies I have used twice for the same services, in different homes. Great firm to deal with.

Excellent. Work finished and completely cleaned all work areas. House is so much warmer with new doors and triple pane windows. Second time I have used them and they are the best in the business.

Have worked with Chuck Story in the past and he is very professional with great home interior design ideas. I had the pleasure of having Martin and his team install the windows and doors. Excellent job. Would highly recommend.

Chuck Story's staff was completing a job nearby and were glad to come over to my house and finish the job they started over a year earlier. They had no problem coming over to finish the wall section that was never finished. Les, his Son and Mike were. Rey congenial as always. Can't say enough about them finishing the job. This crew are the best craftsmen and have the best work ethics. It's a shame Mr. Story lied about they didn't want to work on my project and bullied me with shameful words. All he needed to do was just ask them. The problem has been Story. Not his great crew! Just read Story's reply to my previous work comments. He's very hard to do business with!

Mr. Stories workers are not the problem. He is. He lies. His workers have visited me while working nearby and have stated "Chuckie" is his own worse enemy. They told me Story has trashed neighbors he has communicated with behind their back. They have told me of jobs Story has made them walk off of. I still have a wall section and trim behind bushes unfinished to which I paid to be finished. He never met his promised schedules. He has not allowed his workers to complete warranty. He has written he would meet insurance and explain his quotes to repair hail damage on my new exterior and it was a lie. Eventually these bad business practices will lead to others being bullied by Mr. Story. And yes, I wrote one text in the end when I wanted to fire him completely because of his horrible habits and asked him in a text to; "quit f****** with me". I'm finished with the horrible feelings he exudes. He wrote to me to "just move on"! He is being held accountable.

Atlas Siding / Chuck Story I have had very bad experiences with Chuck Story. Spending nearly $25,000 last year on the outside of my home taught me about his personality disorders. I will advise other people to avoid dealing with Chuck Story / Atlas Siding at all costs. His promises to start and complete projects were never correct. He started my home exterior late and finished months after his initial promises. When he had not installed my Windows months after doing the complete outside he told me to "get someone else if I didn't like it". He puts profitability over customer relations. I had hail damage this year. Called Atlas/Story and wanted my original contractor to do repairs so warranty will remain in force. In May , Story wrote he will be 8 weeks (around mid August) out to repair and quoted the damage for almost $10,000. I waited for his follow-up and had my insurance adjustor review damage and submitted Atlas/Story's bid. The insurance adjustor came and stated the job should be less than $3,000! In May Story wrote he WOULD meet with the adjustor, if needed. In September he would NOT take time to meet with my adjustor as they had a disagreement how to fix. I then found myself having to start all over trying to repair his new siding with a different contractor. He became belligerent when I tried to get him to meet with my adjustor and just work out their differences. That afternoon a neighbor called Story to get a deck planking quote and Story met him within two days. When Asked why he had time for neighbor and not my adjustor he sent me the following discouraging message . He stated if my adjustor wanted to drop everything, he could give him a couple minutes only when he meets to sell a deal at my neighbor's the next day. Well, my adjustor found that arrogance upsetting and couldn't change his next day's schedule just to meet the demands of Chuck Story. Story further wrote he would now be 10 MORE weeks out to start work (18 weeks from initial time quoted!) and when I told him I thought he was messing with me he wrote and I quote: "Didn't like working for you. You always want something for nothing and it gets annoying. I've met with you Scott. Gave u a price on the damage. I will say again...your insurance company or adjuster is not going to care what I have to say. The material is either damaged or it's not. It's not my job to fight your insurance company. I'll get you the colors and they can recommend someone else to do the work" He crushed me.... His willingness to leave me hanging a second time, MAKE HORRIBLE ACCUSATIONS was very stressful. I had already waited several months to appease him to do the project. I had even given several hundred dollars Christmas bonus gifts to his workers during my home's exterior replacement, trying to be a great customer!!! I had paid for everything he asked and then some. I had waited for months on end with his late schedules. Then he scorns me in writing when I'm just trying to get him to meet and explain together with me and the adjustor his quote ! Clearly, I understood when Chuck Story said: "he either wants to do all the work he quoted or none", it came true. It became obvious again he just cares about making a lot of money and not about customer care. The most unprofessional hot headed man I have ever done business with. Several of my neighbors have used him also. He did not complete one side of a home here because he got in a confrontational situation with their neighbor and walked away, twice. Chuck Story has written Atlas "doesn't want to do business in our neighborhood (Cardinal Harbour) anymore". ( unless he can make a killing it seems) Yet, in another neighborhood, a family friend had to sue him over a new sunroom due to his bad attitude when it came to solving their problems. Sooooo.... Would you do business with this man? Respectfully submitted to save others from this man's bad habits. J. Scott Pullem

Atlas does a great job of selling their quality of windows and install services. However, after $10,000+ in window repairs due to an inefficient install process directly linked to the window install and confirmed by 4 independent sources (licensed contractors, property adjuster and Paul Davis restoration), it is clear this is a company that you need to stay away from. They do not meet industry standards of wrapping and sealing your Windows and believes this is normal. The problem is water will come directly into your house over time causing dry rot and mold which you won't see unless you expose the space under your windows. Their warranties do not hold true and they will not help make things right rather they will point you to their attorney. Unless you want thousands of dollars in repairs and a large attorney bill, I'd stay as far away from them as possible. This is my first review I have ever written and I'm writing because I don't want you to experience what we have along with several of our neighbors who used their services.

Chuck Story with Atlas windows was very patient and accommodating throughout the process. He came by the house multiple times to review options, provide pricing, measurements, and ordered sample windows for us to see. They kept us up to date on the process. The team that he sent to work on the house was exceptional. They were true professionals, and we felt very comfortable with them working on our home. They kept us up to date on the time it was going to take. I would highly recommend them.

The sales person was prompt and we met and a price was given and accepted. I paid a deposit and was told the work would be done in 3 weeks. That was on May 4th 2014. As of early August no work was done, and was told there was a problem on another job and that they would get to it the next week. We had to call them again in mid September, the work was finally done the following week. Very poor customer service for this job.

Great salesman, pleased with windows and did a great job installing windows.

I thought they did very well. There were a couple of windows broken in the shipment from the originating company so it delayed the final installation, but Atlas took care of it all.

I would highly recommend them. I used the numerous times for several things. I give him a good rating that's why I go back to him. They're not the cheapest but the quality of work is the main thing. Their response is good.

They did an excellent job. I looked at other competetors and I would put them up against anyone. They were professional, cleaned up well, and I am really satisfied with their work. I would highly recommend them to anyone.

It went very well - the installers were very professional. Did an excellent job.

We have been very pleased with the triple paned windows. They have worked great and have alleviated a lot of the outside noise. The company and the people were very nice and they even sent us Christmas cards!

He was professional and left his bid .

I never received a quote for my windows when I was told I would. I had to email asking when I would receive it. Once I received the quote it was not detailed by any means but only a price of how much it was going to cost. No individual window cost, details, nothing. I have actually still to this day never received a quote for my whole house. No follow- up or anything.

The gentlemen that came to our home was very nice, professional and had great product knowledge. He presented the estimate starting around $12,000 after Expo Show discount the new price became $9,700. At this point, we felt they were to high and told him we needed to think about this purchase. Then he said if you sign right now I can give you an additional discount and the final price will be $4,700. We told him and quot;noand quot; that we felt we needed to get more estimates and think about each option. That did not set with him very well, he got on the defensive and claimed his product was the best of the best and no one could come close to comparison. As he was leaving he asked if he could have someone call us in a few days, I told him and quot;no.and quot; I told him that I had reviews of their call center calling clients to try to sell other items. I told him to not have anyone calls us; we are very busy and had no plans on doing something for a few months. He said ok and left. A few days later the owner of Primax called and said he had a note on his desk that we were not happy with the price. My husband explained that was not the case we just needed more time to make the right decision for this kind of purchase. The owner lowered the price to around $4,000. A few weeks later the owner tried to call again but I missed his call. I told this sales representative to not have anyone call us, we would call them! They should have listened. The one question we have, and quot;How can they give a quote starting at $12,000 and drop the price down to $4,000.

Gutter downspouts have detached twice. I asked for a repair in January 2013 and my request was met with, and quot;we're too busy.and quot; I'll never use them again.

Once the crew got here they went about their work in a very proffefssional manner. They took care to get everything just right. And even took care of a couple of little things that needed fixing. Everyone I have worked with at Atlas have been very helpful. They are on my go to list \.

Everything went great from start to finish. We has other bids but when Steve Mingus from Atlas came by, we knew we were going to go with them. First of all, there is not high pressure sales. Steve came in and answered any questions that we had and he explained the process, followed by measuring the windows and making sure he knew exactly what we wanted. When he was done measuring, he figured up the price and gave me the information. He told us to let him know if we needed anything and was actually going to leave ( Some companies DO NOT want to leave). We actually told him we were ready to sign the contract and we did. The price was way better than some companies, like Champion and the window quality is very good. The also come with a lifetime warranty that covers everything from breakage to seal damage. The installers came at the time they said and it took them about 2 days. They cleaned up on both days and left no messes and also answered any questions that I had. They were very careful with everything from the installing to the caulking and you could tell they were professionals. After having some bad experiences with other companies, I was pleasantly surprised with Atlas. I will not hesitate to use them again in the future.

They did a good job. Everything was fine. We don't have any dislikes. The price was average and the quality of their work has been good so far.

Our home is situated with southern exposure and our original front door was a beautiful mohogany. Unfortunately, the sun had damaged our door and fifteen years had not aged it gracefully. I called Atlas because they are close by my house and I knew they were a family owned business. The receptionist there was so polite and helpful and set up for Chuck to come by. Chuck came out to do my estimate and gave me lots of options, but no pressure. I really wanted a storm door, too, and Chuck explained how my current door had caused some of my problems. He said I could still install a storm door, however, as long as it was vented. My back windows worried me, so I had him look at them too, but he assured me that they were fine. That really gave me confidence that I was making the right decision. I made my decision and gave the go-ahead. I was very impressed with the workmanship of the installer, as well. I am so pleased with how it all turned out. My house looks beautiful and has much more curb appeal and it saves us time, since everything they did is maintenance free!

I got them off of Angie's List. It's a rental property that I own and rent out to someone and several of the other companies that I had called did not agree to take on rental homes, but they did agree to do that. I think their prices are competitive as far as I know, but I haven't received my estimate yet. When I called today, I had to leave a message because they are closed for Christmas, but in general the staff was pretty helpful. I would most likely use them.