Aqua Lock

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Great job!

Very good.

The full quote was for the installation of a tile drain, sump pump, some liquid rubber on wall cracks, and drainage issues outside the house. Michael talked with me about issues in the basement as well as possible problems outside. We discussed minor issues to major problems. Michael offered options for addressing each. I will add more to this review when the work is complete.

On time, very professional. Repaired area left neatr and tidy

Aqua Lock was the second company to come to our home to give us an estimate. The first estimate was cheaper, but questions were not asked to find the source of the radon. Aqua Lock employees were thorough, professional, and always looked out for our best interests.

I loved the sales representative who came out, he explained what needed to be done. The owner of the company was very nice to work with and always made herself available.

I chose this company from 3 bids obtained, because Jay seemed easy to work with, he could do the work soon, and his price was competitive. The installation process went very well, and the crew was professional. John (?) came back after the prescribed length of time to check the system and perform a follow-up radon test. He said the level had come down to within EPA limits, but AquaLock likes to see it lower, so Jay would contact me about further steps he would recommend. Initially, we had some difficulties with communication about the further remediation that was needed, but in the end it has worked out to our satisfaction. Jay definitely cares about the reputation of his company and works to see that the customer is satisfied. To the credit of this company, at one point, a branch fell on our exhaust pipe, breaking the rain shield on top, and rain was expected later that day. The Aqua Lock crew came out within an hour of my call and repaired it at no charge. Great service!

Aqua Lock was fine. They were fine and did a fast job. I will use them again. It was competitive.

It turned out lousy and they have not finished the job. I have been working with them for weeks. I am having a hard time getting them to come back and finish the job. Some of the work is satisfactory. They worked on two places and they continue to leak. I think that the price that they are charging is reasonable. They followed up on their work to correct the issues less than a week after posting my review. I am very pleased with their work and they really came through like champs.

We are very pleased with them. They were very efficient. They came out and cleaned up their work. They were on time, they came out as soon as possible, we are in the process of filling our home so they got us the paper work information we needed right away so we can get that wrapped up. They are a little bit higher but I think the quality of work is there.

Over all I was very pleased with Aqua Lock but they have to come back because they didn't evalutae what we needed thoroughly enough. Once they realized that we still had a problem, they came back out and addressed further issues at no cost to us. They did everything they could to make up for the mistake they made. What we needed doing is just there were additional problem they didn't realize were there as well. Once they realized, we did fix something we needed to be fixed but we didn't realize this was going on too, they came out and fixed it for us at no extra charge which was really, really wonderful. The only reason I give them a B is because I did ask them, I said "why didn't you figure this out the first time?" The problem was we were trying to sell that house and we were under an awful lot of stress trying to get it ready and I was frankly afraid that this is going to cost me more money but they didn't take advantage of us at all. In fact, they absorbed some of the loss themselves. Everything the did needed to be done, there's no questions, it's that there were some underlying things going on. They didn't understand the scope of it until I called them back and said there is still water in my garage. They flew back out there that day. The man that owns that company has been doing this for over 20 years. He didn't come out initially to assess the problem, he couldn't be everywhere at once so that could have been part of the issue. I did ask them about another issue that affected the waterproofing but that wasn't their area of expertise. All that was was the garage door bottom needed a thicker, newer seal and actually that's not their deal and the contractor that was painting the house said, you're still getting a little bit of water in there. I couldn't use them if I wanted to because they are a two day drive away since we moved. What they did for us on top of that which they didn't charge us for was shoot another a couple of hundred.

Everything went really well. We had 2 different companies come in to quote us for a radon mitigation system after doing a home test and finding our home had a high level of radon, and it wasn't unusual for our area. Aqua lock was very professional, showed up on time and were very helpful in answering all our questions and meeting our concerns. They guaranteed their radon test level to be below EPA standards which I thought was good. Our new system is running smoothly and quietly. Took them only a few hours to install. Overall we are very pleased.

I could not possibly rate Aqua Lock any higher! They were responsive from the start, very professional, and kept in touch throughout the entire process. The employees always showed up on time, and kept everything neat and clean when they left. Once the system was installed, the owner himself returned to go over the process with me and answer any of my questions. Perhaps the best part? Aqua Lock guarantees a radon reading of 2.7 pCi/L or lower, which is the World Health Organization's guide, even though most companies go by the EPA's acceptable guideline of 4.0 pCi/L. Aqua Lock reduced our radon reading from 3.7 to .5 pCi/L. We were completely impressed with this company, and would highly recommend them for all radon mitigation, basement waterproofing, and mold removal jobs!

Radon remediation can take several attempts to lower to acceptable levels and this took three tries. After the exhaust system was installed the levels remained high. Covered the sump pump and still too high. Finally, the vendor had to seal the sump pump. Throughout the process the vendor remained in touch and showed up at appointed times.

They were great. They were super quick and provided us with a great estimate and everything we needed. We were happy with them. There was nothing to complain. Their price was competitive. They were very responsive and very punctual.

The owner's wife, Becky, came to our home and ran a test. this proved to be too high for our safety. next, her husband, Jay (the owner), came by to explain how the system would be installed. This was done in a professional and timely manner. We were extremely pleased with all aspects of their work. They are very neat and also very nice. We would definitely recommend them highly to anyone needing a radon system.

Excellent. Showed up on time. Performed work exactly as contracted. Lower price than other company. Technician worked well and cleaned up. System works. Excellent follow up service too.