Allen Electrical Services Inc

I am extremely dissatisfied with Allen Electric, their upsale practices and over-pricing. I feel that I was overcharge for the work that I requested, strongly persuaded into work that I did not need and narrowly missed being charged an additional $4600 that was totally unnecessary. Overcharge: I was charged $387 (Level 7) to replace a simple $10 terminal and splice 6" of wire on my meter box that required less than 1/2 labor for 1 electrician. This job was not one of their prepriced jobs so the rate was determined on the on the fly. The electrician then told me that I needed a new ground rod installed and the inspector would not pass the job if he didn?t ?SEE? one. This was deceiving since it is known by electricians that the inspector does not physically come out to small jobs like this and therefore would never ?SEE? anything. (I later discovered a permit was never filed anyway). A ground rod already existed on my 10 year old home. When I question as to why it needed to be done now, an additional $49 service call was used as leverage to get me to do the work that day. This job required also required a hole to be cut in my basement drywall that will now need repair. Permit: I was charge a permit fee for this work. According to the Jefferson County website, a permit was never filed on this job even though I paid a permit fee. Therefore the work has never been inspected. Additional quote: After the work was complete, It was discovered that I had an additional break in me service line. Instead of making an attempt to find the break in my service and do the repair, as I suggested several times, I was being pushed to a $4600 option to rerun my entire service. At this point I sent Allen electric on their way and call Corrigan electric. They quoted me less that $2600 for the same work to replace my service line. (I feel this was an attempt by Allen to get money out of a bad situation.) But instead of jumping to the larger job, Corrigan electric came out an took the time for 2 electicians to investigate and find the break in my service. They found the problem, hand dug my line and spliced 2 10' sections supply line. This required much more time, material and labor than the work Allen provived and was $100 cheaper. I will never use Allen Electric again and have suggested the same to everyone I know. I have also reported them to the city for not filing a permit.

The estimate was given when the serviceman arrived. The cost was $400.00 for all 4 plugs and no other services included. I was not available when the serviceman gave the estimate. He gave the estimate to my sister. She had no awareness the cost of the parts was approximatly $13.00 apiece for the inhouse recepticles and 24.00 apiece for the outdoor receticles, a total of about $75 for all the parts needed at the local building supply. I stopped him half way through the job, after learning of the cost. The serviceman was friendly, courteous, professional, and understanding. Senior Citizens cannot afford this cost for a simple job like this. I did the final two recepticles myself and saved over 200.00. The technician did tell me there was a guarantee of 1 year on parts and labor but refused to deduct the $49 dollar service charge they advertised, if you had them do work. The magnet they sent out later as a "thank you" clearly states they deduct the service charge if you have them do any work. I will not be calling them for jobs in the future, since I cannot affort this company. In an earlier service to our home, they wanted to charge 693.00 plus a 49.00 dispatch fee to change 7 smoke detectors in the house. Did not agree to this estimate because it was excessive but was willing to try them again...Now I will not call for any other services.

They drilled a hole in my brick house and my ceiling that was not needed.

I was pleased with them. We called them and they came out and fixed our problem. They were good. They did what they said. They gave a price and lived with it. They even had to send out to get two new ground fault detection sockets since they didn't have them in their truck. They were very nice and very quick. I thought that they were a little on the high side for what they did but I had never called an electrician in to do any work before, so I really had no great feel for what the cost should be. They were quick on responsiveness and the quality of their work was very good. They were here when they said they would be.

.I was pleased with them and would probably use them in the future.

They are very trustworthy, knowledgable, and professional. I would recommend them to everybody.

We chose them because of the servicing they did when they put in the air conditioning. We had a short in an outlet for our television, they came right on out and looked at it for us. They even installed surge protectors for us that we previously purchased but didn't know how to install. I was very happy with their pricing, and their timeliness. They go out of their way to make sure their customer service is making a good impression and stands apart from other companies in that category. I would definitely use this company in the future.

I used Angie's list to find a company to provide electrical services. This company does not provide estimates per phone call on 11/15/11

They were fantastic. They came in and handled everything professionally. We had an issue with the billing and they resolved the issue quickly.

When it comes to electrical work I trust Allen Electrical & have used them numerous times over that last several years, always with complete satisfaction. I get an estimate up front, they always show up on time, give me a 30 minute heads-up b-4 they get there, and their workers are all business while on the job. I've used weekend warriors in the past in an attempt to save a few bucks & I've learned that lesson the hard way....for electrical, Allen Electric is my only choice.

They were here the same day that I called them. They were really professional but it was a bit expensive. From what I gather, all electrical work is a bit expensive. They did a really great job and we would call them again if we had the need.

Went great but with another bidder. I may give AES another project opportunity in the future.

I found them on Angie's List. I think that it was their availability to come out the same day or the next day that made me decide to use them. They came out to give me an estimate and the guy that came out was very good at explaining what he found and what needed to be done and why. They were very professional and did a good job and cleaned up. It was all great and I would use them again.

I met them at the house and explained what was needed. They supplied a detailed quote, called to make the appointment for the service, and did they work. They were exactly on time every time.

Excellent! However, the electrician ran the wire to the fan off of the attic lights (unaware that the attic lights were wired on a switch which controlled the garage lights). Consequently, when the garage light was off, the fan would not operate. They sent the electrician back the next day and he rechecked all the connections and the switch he had installed, and decided the fan was defective. A new fan was obtained and he came and installed it and still it wouldn't work. Then he realized that the attic lights were on the garage switch, and rewired off of another junction box. He was very apologetic about the mix-up and we are totally satisfied with this company.

The electrician was very professional and with the exception of a small nic in the drywall at one outlet, (which he told me about), was very neat and cleaned up any mess he made. He called ahead and asked if he could come a bit early, which worked well for me. I'm not sure I would have had the work done at that price, but I was having guest that next week end and didn't want breakers tripping, so I went ahead and had it done. The electrician came the morning after I called, ready to do the work that I had requested and they did give me the price, up front. I would probably shop around for a better price next time, but I was very satisfied with the overall experience.

very well. This is a great company and Tony Brewer is a great asset to Allen Electric

The electrician pointed out that whoever had installed the outlet had used the push-ins rather than the contact screws and that everything after the outlet was dependent on the outlet working correctly, which is not up to code. This explained why my front porch light sometimes worked and sometimes didn't. He quickly repaired the outlet and brought it up to code. I also had a ceiling fan light with a stuck switch, which he quickly fixed by replacing the switch. He worked very quickly and answered my questions as he was working, which I really appreciated. The amount they charged turned out to be pretty steep per hour, but he knew what he was doing and you pay for the nice marketing, the pretty vans, the little booties they wear to keep your floor clean, and the fact that they show up when they say they will. I was very satisfied.

great pointed things other contractor did incorrectly like using a junction box that was illegal for a ceiling fan.

The project began at 8:00am and was completed by 1:30pm. Allen Electric Employees Chuck and Drew provided the service. We told Chuck what we wanted and Chuck provided the price up front and we accepted and away they went to get started on the project. They wore boot covers to keep the floors clean and they kept their work area as clean as reasonable. Anytime large lights, ceiling fans, drilling holes through brink, switch plates and wire cutting are in play it can get bit messy but no worries they cleaned up enough that our cleaning task was minimal. Chuck and Drew worked as a team to remove the large light but when that task was finished they went to their own division of labor tasks and speeded to the conclusion of this project. The ceiling fans looked and worked great. The Digital timers required programming and that was easy enough. We just needed to clear out any program and set our own. The motion/flood light was a standard model Allen electric carries. When I examined the motion light I noticed that the weather seal was not seated properly. The owner corrected this problem. The owner made a few other adjustments and the rest is history.

I called their number after regular hours and the service said they would have them call me the next day because I said it was not an emergency. The next day Allen Electric called and scheduled to come out when it was convienent for my husband to be there. There was a problem in our breaker box that was discovered by the company that fixed our airconditioner. The technician came out and discovered that we had a breaker that was staying open, and several loose connections as well as another breaker that was about to go out. He replaced the breakers tightened everything up and even gave us a quote for moving our box to another location (future plans). A great experence.

Telephone contact was good. Service persons (two men) were on time, clean, uniformed, and polite. When they entered the home, they donned booties over their shoes - took booties off if they went out and put them back on if they came back in. They were obviously skilled, very friendly, and professional. They and the company they work for appear to have a very ethical customer service oriented attitude.

they showed up right on time, very professionnal in manner and appearance. Gave us a price and did the work that day (we had no power) They did the work that needed to be done inside the house first so I was able to go on to work. every detail was explained to me,

They explained exactly what the issue was and what he would need to do to fix it. Very honest and up front, very responsible.

Very well. Estimated price was good everything was done as requested, very polite. Kept my sister informed of everything that was going on.