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All American Chimney Service, LLC.

Chimney Sweep, Chimney Repair, Fireplaces,

About us

Doug and Frances Hetsch are the proud owners of American Chimney & Fireplace. This reputable company provides chimney and fireplace services certified by CSIA and NFI to the residents of Louisville and nearby areas. With our expertise in chimney sweeping since 2006, we offer a wide range of comprehensive care for chimneys and fireplaces. Whether sweeping, conducting video scan inspections, resolving chimney leaks, gas fireplace issues, or repairing your chimney top, our team of certified professionals at American Chimney & Fireplace is here to assist you. Your fireplace should be user-friendly, effortlessly manageable, and appealing. Our representatives will collaborate with you to develop a customized plan that brings your desired fireplace experience to life. We aim to enhance your comfort within the confines of your own

Business highlights

18 years of trusted experience
Minority Owned & Operated
Women Owned & Operated
Se Habla Español
Family Owned & Operated

Services we offer

Chimney Inspections, Masonry Repair, Chimney Sweep, Dryer Vent Cleaning, Fireplaces & Masonry, Gas and Wood Inserts, gas fireplace diagnosis & repair

Services we don't offer

roof repair

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7277 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
4%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 101-125 of 277 reviews

Melissa S.
02/2014
5.0
chimney sweep
  + -1 more
n't be dissapointed.The whole process from start to finish was thorough and professional. I highly recommend All American Chimney Service because of their professionalism and knowledge of proper fireplace cleaning and maintenance. Our fireplace was damaged due to a specific incident. Doug took care of everything--from providing the appropriate insurance information to personally inspecting the work after the repairs were completed. The guys who came to perform the service were professional and considerate--keeping us informed the whole time. They absolutely know what they're doing and are courteous and professional--don't hesitate to use them--you won't be disappointed!
Description of Work: Cleaned, inspected and repaired fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,200

Amanda G.
02/2014
5.0
chimney sweep
  + -1 more
Service tech was very knowledgeable about all questions I asked, and provided useful information that I did not think to ask about. Would definitely recommend and use service again.
Description of Work: Inspected and cleaned chimney. Advised what to/not to do do and what was necessary before use.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$111

Daniel and Jackie B.
02/2014
4.0
chimney sweep
  + -1 more
I wasn’t thrilled but they were all right. I might have been misled or misinformed or something. I thought they were going to use a fiber optic thing to look at the chimney and everything and let us see if there are any problems but they didn’t. We had somebody come out later to give us an estimate on maybe looking or replacing the line and everything and he said they look really clean. So I guess he cleaned it okay. They came on time and they were clean. He was okay. He was knowledgeable enough I guess. We got conflicting opinions from what he said and what somebody else said. When he said we needed some work done to our chimney, he said they didn’t provide that kind of service. That was a little disappointing because whoever came out couldn’t provide whatever we needed to correct whatever deficiencies he found.
Description of Work: I purchased a Big Deal coupon from All American Chimney Service to clean our chimney.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$99

Response from All American Chimney Service, LLC.
Thank you, for taking the time to share your experience with us. We apologize for any confusion regarding the inspection process and for not meeting your expectations regarding the fiber optic inspection. We aim to provide clear communication about our services, and we’re sorry to hear that this wasn’t your experience. It's great to know that the cleaning was satisfactory, but we understand how conflicting opinions can be frustrating. Your feedback is invaluable to us, and we'll use it to improve our services and communication. If there's anything we can do to assist you further, please feel free to reach out. Best, Your friends at All American Chimney & Fireplace

Rod M.
02/2014
5.0
chimney sweep
  + -1 more
Extremely well. Jason was my chimney sweep. He was very thorough, explained everything as he went along.He was very friendly, neat & clean, and respectful of my home. I would definitely recommend this company to anyone. Jason is most certainly an asset to his company.
Description of Work: Thoroughly examined my chimney, swept out the ashes. performed video inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Melissa J.
01/2014
4.0
chimney repair
  + -1 more
The big deal was for an inspection and a sweep. We only got an inspection and an estimate for repair work. I probably should have just made an appt. for an inspection. Not sure if this was a big deal now
Description of Work: Stuck a camera up the chimney. Told me it needed work.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$99

dinah W.
01/2014
5.0
chimney repair, chimney sweep
  + 0 more
the inspection revealed cracks, a cap needed on one chimney, tuck pointing, and appropriate closing off and cosmetic work on an old coal-burning fireplace. Inspection also showed problems with hot water venting. All of the above was addressed efficiently and with an eye toward minimizing the cost, including Jason bringing in old bricks he had on hand to replace cracked bricks. He and his helper were personable and respectful.
Description of Work: I purchased the assessment and chimney cleaning Big Deal;

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Anthony F.
01/2014
5.0
chimney sweep
  + -1 more
This worked out well. It took about a month to get the appointment scheduled. I found the technician was very, very good. I will use them every year. With the inspection, he did a visual check and recommended a spray for the chimney and said the chimney was in good shape. He was just very thorough with his work. He also kept everything neat and clean around the area.
Description of Work: I purchased the big deal for a chimney sweep and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Paige H.
01/2014
5.0
chimney repair, chimney sweep
  + 0 more
I chose them because of all the reviews they were the most stringent. The negative reviews I read were that they did not pass the chimney, but then the person got a second opinion who passed it (who may have been less particular). I went in knowing they would find all the flaws in the chimney's. I figured they would not pass any of my chimneys, but after their inspection they passed all of them. They did the video inspection with me present so I could see what it looks like, pointing out anything they were concerned about and let me know the risks of them. They did their job quickly and efficiently and cleaned up after themselves.
Description of Work: Cleaned and inspected 3 chimney's

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Maxene S.
01/2014
5.0
chimney sweep
  + -1 more
The gentleman arrived right on time. He used booties considering he was checking our fireplace chimney...did a complete check including the use of a camera place in the chimney. He did a thorough job and made some suggestions. We will certainly use his services as needed.
Description of Work: Checked our fireplace and chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Penny L.
01/2014
4.0
chimney sweep
  + -1 more
They were short staffed due to the holidays, so I do not think this is a reflection of their normal service. I am pleased that they offered to refund my money and would call on them in the future if needed.
Description of Work: I purchased a Big Deal from All American Chimney.
Rating CategoryRating out of 5
Yes, I recommend this pro
$111

Kim G.
01/2014
5.0
chimney sweep
  + -1 more
fantastic! no problems, work done quickly and efficiently. very thankful for the dryer vent cleaning, because it ended up having alot of build-up. specifically want to mention Jeramie Hoehn, my service provider. Very professional, as well as an all around nice guy!
Description of Work: checked and cleaned 2 gas fireplaces, and tightened wiring on one so it would work correctly. Cleaned dryer vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$245

Karen N.
01/2014
5.0
chimney sweep
  + -1 more
He came in and he was very friendly and prompt. He let me see the inside of the chimney and showed the spots that had to be repaired or replaced. They were good, friendly and pretty thorough.
Description of Work: I used the "Big Deal" that I purchased for the services of All American Chimney Service. They lifted the chimney on top of the roof and they ran a camera around the chimney from the inside the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Michael C.
01/2014
5.0
chimney sweep
  + -1 more
I called three chimney service companies. One I left a message, the second company I was told someone would call me back, and the third company, All American Chimney Service, set up an appointment; and I was told he would arrive by noon on the scheduled day. The day of the appointment, the service man called, identified who he was, and said he would arrive in 45 min. He arrived on time; and when he entered my house, he laid down a painter's cloth to walk on and put covers on his shoes. He arrived in a very cheerful mood and worked about one hour. He did an outstanding job, and it was worth more then he charged me.
Description of Work: I have a gas logs that exhaust to the outside. He did the following and much more. Inspect ,thermopile valve to see that it was generating sufficient millivoltage, gas valve, vent, pilot generator, wall switch ,burner and igniter he cleaned, checked the automatic valve, checked pilot flame. We went outside and check the vent and the pull of the exhaust from the fireplace. He did a full visual inspection of the unit as a whole. He touched up the firebox with black high temperature paint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Hyung Bin J.
01/2014
5.0
chimney sweep
  + -1 more
I was pleased with the service and the price was fair. I have no complaints.
Description of Work: I purchased a Big Deal for chimney cleaning and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from All American Chimney Service, LLC.
Hi, Thank you for your kind words! We're glad to hear that you were pleased with our service and found our pricing fair. If you need any more assistance in the future, feel free to reach out! Best, Your friends at All American Chimney & Fireplace

Todd J.
01/2014
5.0
chimney sweep
  + -1 more
Service was completed within the time estimate I was provided and was cleaned as expected.
Description of Work: Chimney was inspected & cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$110

Lytle A.
12/2013
4.0
chimney sweep
  + -1 more
It was good. So far, everything is good. There is nothing negative and they do not mess up the fireplace. They just did the chimney. They came out just after I made the purchase. They did not touch the fireplace at all. They were on time. I would use them again as long as it is a deal. I would probably use someone that does both the chimney and the fireplace.
Description of Work: All American Chimney Service did a chimney sweep and inspection per the big deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from All American Chimney Service, LLC.
Thank you for taking the time to read our response. Im not sure what you mean by we didn't touch the fireplace. This is part of the chimney system and any residual ash or creosote is removed and the firebox inspected along with the chimney. We do not however remove old logs as a standard practice. I would be interested to hear more about your experience to get some additional clarification. Please contact me on my personal email at Doug@aachimneyservice.com.

Kelly K.
12/2013
1.0
chimney sweep
  + -1 more
It did not turn out good. He inspected the chimney and then left. He left his clipboard and he did not come back for two days. I was told that he was going to do an inspection and clean the chimney. He did not do that, he just got his clipboard and left. It was a bad experience. She called shortly after the purchase to schedule and she said that they were a few weeks out. They never finished it. If they had done the job the price would have been fine, but they did not do the job.
Description of Work: All American Chimney Service was supposed to inspect and clean my chimney. He did the inspection, but did not clean it and it still is not done.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$99

Michael A.
12/2013
4.0
chimney repair, chimney sweep
  + 0 more
They were very nice but service wasn't necessary.
Description of Work: I purchased a Big Deal from All American Chimney.
Rating CategoryRating out of 5
Yes, I recommend this pro
$111

Response from All American Chimney Service, LLC.
Thank you, for your feedback! We appreciate your kind words about our team. We're sorry to hear that the service turned out to be unnecessary for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best, Your friends at All American Chimney & Fireplace

Colleen L.
12/2013
5.0
chimney sweep
  + -1 more
Worker did a good inspection and offered an honest quote for repairs.
Description of Work: Chimney inspection

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$79

Sally G.
12/2013
5.0
chimney sweep
  + -1 more
I believe they did fine. I was not there when they did the work, but my brother was. My brother was very impressed with the guy who came out. He was very thorough and knowledgeable about the chimney and said the chimney needed repairs. He was supposed to get back to us via email with an estimate for the additional services. He acted like he would send it right away, but it may just be confusion between my brother and the guy who came out. We need to follow up with the company.
Description of Work: I purchased a $99 Big Deal for a Chimney Sweep and Safety Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from All American Chimney Service, LLC.
Hi [Member Name Removed] Thank you for your positive feedback! We're glad to hear that your brother was impressed with our technician's thoroughness and knowledge. We strive to provide the best service possible, and it’s great to know that we made a good impression. If there’s any confusion regarding the estimate or if you need assistance following up, please don’t hesitate to reach out to us directly. We’re here to help and ensure you have all the information you need. We appreciate your trust in us and look forward to assisting you further! Best regards, Your friends at All American Chimney & Fireplace

Stanislav K.
12/2013
5.0
chimney sweep
  + -1 more
Jason is very friendly and professional. He advised me regarding all questions I had and gave me very useful recommendations.
Description of Work: Swiped chimney, inspected fireplace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Response from All American Chimney Service, LLC.
Hi, Thank you for your fantastic review! We're delighted to hear that Jason provided you with friendly and professional service, and that he was able to answer all your questions with useful recommendations. If you need any further assistance or have more questions in the future, don't hesitate to reach out. We look forward to serving you again! Best, Your friends at All American Chimney & Fireplace

R. Douglas & Margaret K.
12/2013
5.0
chimney repair, fireplaces
  + 0 more
Replaced logs in living room. Very happy with David who was very informative and all the men were very polite and professional. left everything clean
Description of Work: First visit both chimneys were thoroughly check and repair. Also recommendations were made for some gas inserts which we were interested in and had installed. Love the one placed in the den fireplace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Leslie D.
12/2013
1.0
chimney sweep
  + -1 more
We scheduled a second opinion from Eastwood Stove and Outdoor Shoppewhich was completed on 1/6/2014. They were unable to find anything deficient with the fireplace chimney. Stated on invoice "NO PROBLEMS." My husband then requested they take a careful look given the previous report; again no deficiencies were found inside or outside. I'm happy to report I have firewood on the way!
Description of Work: 1) I paid in full 10/28/13 and did not get service until 12/3/13. |2) He was clean and professional in his demeanor, seemed to have the correct equipment which included pictures and videos of the chimney which I reviewed when I got into the chimney myself. |3) Cleaned the walls of the chimney with a brush and when he scooped up the remains it only amoounted to less tha 1/4 inch of black particulate. |4) He then took pictures and videos and began the SALES PITCH for an insert. 4200.00. ( I would never put an insert in my Living room) |He actually went out to the truck and brought in a brochure. Then said without the insert it would cost me 3800.00 for repairs. |5) I then asked for copies of pictures and videos and he said "we don't do that." |6) He said he could not recommend I use the fireplace without the repairs and /or insert. Wrote a report to say the same. And said insurance companies have been known to contact his company in the event of chimney fires. I have lived in this house for almost 10 years and used this fireplace without any problems with fires almost daily in the cool to cold weather. |7) My husband noticed he left the screen off the chimney and requested he replace it. The technician denied he let the screen off until my husband handed it to him. He then began looking at photos on his phone and when my husband asked if he could see them the technician turned his back and refused. | |So, to be responsible I have not used my fireplace and have another well known company coming for 2nd opinion. | |In closing, I am sure this was an attempt to simply sell me an insert or repair i did not need. Remember, I did see the pictures and video and did not concur with his findings. Would not recommend this company.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$99

Anthony V.
12/2013
5.0
chimney sweep
  + -1 more
The Tech (David) arrived on time, he called ahead and then called as he arrived. He was in and out in no time flat and did a very thorough inspection and explained everything to me during his time here. They did a great job and I'd recommend them to anyone I know, thank you!!
Description of Work: Inspected our chimney and reviewed our gas log insert set

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111

Bill N.
12/2013
5.0
chimney sweep
  + -1 more
Inspect and clean chimney. They were thoughtful in contacting us when they had an opening for an earlier appointment. With their evaluation we were thankful for the information provided which helped us avoid a potential dangerous situation.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Contact information

11600 Electron Dr, Louisville, KY 40299

http://www.aachimneyservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

No License Required for Trade

Trade License Number
7338
Trade License Locale
USA
Trade License Authority
CSIA
Trade License Expiration
07/13/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Chimney Sweep,
Chimney Repair,
Fireplaces,
Chimney Caps,
Masonry,
Dryer Vent Cleaning,
Gas Logs

FAQ

All American Chimney Service, LLC. is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

All American Chimney Service, LLC. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, All American Chimney Service, LLC. offers free project estimates.
Yes, All American Chimney Service, LLC. offers eco-friendly accreditations.
No, All American Chimney Service, LLC. does not offer a senior discount.
No, All American Chimney Service, LLC. does not offer emergency services.
Yes, All American Chimney Service, LLC. offers warranties.
All American Chimney Service, LLC. offers the following services: Chimney Inspections, Masonry Repair, Chimney Sweep, Dryer Vent Cleaning, Fireplaces & Masonry, Gas and Wood Inserts, gas fireplace diagnosis & repair
roof repair

Contact information

11600 Electron Dr, Louisville, KY 40299

http://www.aachimneyservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed