This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Heating, air conditioning and indoor air quality products and commercial services for your business. Our exclusive written guarantees are designed to protect you and your home, request a free home estimate, design your own heating and cooling system, shop for filters or accessories online, Request an In-Home Aire Quality Survey.
Bought a whole house humidifier installed big deal and was very satisfied with the work that was performed. Technician arrived on time and answered all questions and given us instructions on how to operate etc. They even registered the warranty for me with the manufacturer. That is excellent service and would gladly use Aire Serv Heating & Air Conditioning of Louisville for all my future HVAC needs.
Description of Work: Bought a whole house humidifier installed big deal and was very satisfied with the work that was performed. Technician arrived on time and answered all questions and given us instructions on how to operate etc. They even registered the warranty for me with the manufacturer. That is excellent service and would gladly use Aire Serv Heating & Air Conditioning of Louisville for all my future HVAC needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$359
Jim S.
04/2013
5.0
heating & air conditioning/hvac
 + -1 more
I was satisfied. They came out on time and seemed to be knowledgeable about the work. They were courteous. I have no complaints at all. I would recommend them.
Description of Work: Aire Serve Heating and Air Conditioning did some annual maintenance on the two furnaces in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Jean C.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
The service was fine and everything has turned out good.
Description of Work: I purchased a Big Deal for a one year heating and air conditioning advantage plan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Meghan B.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
Our heating system (in a house built in the early 1940's) was making some unusual noises. We hadn't had it serviced since we'd lived in the house (almost 7 years), so I joined Angie's List to find a reliable service company. I called that evening and spoke to a very chipper woman. Aire Serv has 24 hour service and were willing to come out if it was an emergency (which I declined). They scheduled a service call for first thing the next morning. Shane showed up, investigated, told us what was wrong (the fan motor broke) and what needed to be replaced (the fan motor). He didn't have the part in his truck but said he called and they could get it for the next (business) day. We also inquired about how our air ducts looked and he said they looked clean. He suggested a fall/spring service for the heating/cooling system, that we agreed to purchase at a reduced cost combined with the part needed. Shane also verified that a whole house humidier would work for our house and would be easy to install. He seemed honest and hard working. Overall, they were very efficient, helpful and we'll be seeing them twice a year for seasonal tune-ups (hopefully that's all!) I did end up purchasing the Whole House Humidiier on Angie's List and they (Aire Serv) installed it today (3/25/13)!
Description of Work: The fan on our heating system stopped working and needed to be replaced. While we had Shane there, we asked him to check it all since we hadn't had it serviced in several years. I also saw an Angie's List special for a Whole House Humidier and asked if it would work for our house/system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
SHARON C.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
Has us up and running in no time.
Description of Work: The gas furnace quit working. We had seen Aire-Serv on Angie's list and then saw an ad on a local TV station. We gave them a try. The technician came on time and was very proficient in doing his work. He found several things wrong and got the furnace up and running in no time. We had purchased a coupon for a furnace maintenance at half price. The coupon was applied to the bill. The technician inspected all the wiring. Cleaned out the furnace, and inspected everything. I believe he solved some issues with the furnace that had not been addressed by others. We are very happy with the work provided by this company.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Heather M.
03/2013
5.0
heating & air conditioning/hvac
 + -1 more
The whole experience was great. The technician was helpful in explaning the maintance needed. And he kept the work space clean.
Description of Work: Whole house humidifer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$391
Oliver D N.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
Simply Fantastic - you will not regret using Aire Serv!
Description of Work: Whole house humidifier - great attitude, wonderful work. Will use again and again - thank you Angie!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Linda F.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
We missed having a whole house humidifier system as we had in our home in another state. When I saw the Angie's List special for this system, I could not pass it up. (besides it was a great deal for a Honeywell brand!) The experienced technician arrived promptly at the appointed time. He explained in detail all the steps he would take to install our whole house humidifier and finished the job in about 1 1/2 hours. We can breathe so much better now!
Description of Work: Whole house humidifier system installed directly onto furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$349
Angela G.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
Very good! They did a nice job with the install, showed me how it works and everything. The tech kept things neat and clean in the work area as well. I intend to use them again the next time I need HVAC work done.
Description of Work: Installed a whole-home humidifier
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$350
David W.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
Very trustworthy company. The service technicians are very nice and they will always try to teach you about your systems, and educate you on maintenance and up keep. I switched from another vendor that was doing my yearly maintenance to this company.
Description of Work: Yearly maintenance - 2 visits per year. Also replaced thermostat recently.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Kirk S.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
I was very impressed. The technician was confident, knowledgeable alert and talked to me about the system, so that I would be aware of certain issues and risks with the way my wiring was shielded, etc.. All seemed reasonable and no pressure to do anything. In fact, he said it would be safe to wait until the next time we replace the unit, as long as no kids were going to be hanging off of the power cables in the rafters -- we have only the three cats to worry about. I even mentioned various promotions I heard about here on Angie's list reviews, and he was informative, but not at all pushy. It was our first experience with this company, but I can already tell the difference. Time will tell, but so far, so good. Aire Serv's service agreement costs about $19 more per year than my previous service provider, but Aire Serv supplies a filter with each regular maintenance visit, which about covers the difference in price. Actually the filter was the one thing lacking in the visit. The tech did not have any of my size in his van, but I had already changed the filter just a couple of weeks back. My previous service provider did not supply filters, so I keep a good supply on-hand. The tech made sure to mention that I should just remind them on my next visit and they would gladly leave me two filters. I feel confident that they will. Thanks Aire Serv!
Description of Work: I purchased a one year service agreement and the technician performed a routine fall/winter maintenance on our 5 year old Lennox heat pump. The plan includes two such maintenance visits, plus free filters and other benefits.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Brenda M.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
Good Job. The man knew what he was doing. Excellent.
Description of Work: Furance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Joan K.
02/2013
5.0
heating & air conditioning/hvac
 + -1 more
The technician arrived on time. He explained to me what he was going to do and how long it would take. After the humidifier was installed he explained how to operate it. Everything went very smoothly.
Description of Work: Installed humidifier on furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$391
Kevin S.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
While in Houston, my friend's heater broke down, and I needed to find a company which was not only reputable, but employed technicians I could trust to allow into my friend's home while I was away. I found such a company with Aire Serv. I have to say that this company has the distinction of being one of a very few which I would refer to as excellent! The technician called ahead to give notice that he was on the way - and he arrived on time, the technician was very nice and polite while being also very professional. He also took the time to give an informative overview of his findings which came in the nick of time. The service performed was a heater repair. The tech did a thorough job cleaning the heater, and after close examination and testing he found that the heat exchanger had stress cracks and was allowing a lethal amount of carbon monoxide into the air. This finding actually saved the life of my friend who is elderly and under medical care. Finally, after all the work they only charged me for a cleaning, and when we have the new heater installed the cost of the cleaning will go toward the cost of the replacement. Nice job Aire Serv! I highly recommend them. K D Streeter
Description of Work: Aire Serv Heating & Air Conditioning of Louisville
Rating Category
Rating out of 5
Yes, I recommend this pro
$69
GARY P.
01/2013
1.0
heating & air conditioning/hvac
 + -1 more
Our recently purchased home came with a home warranty. When both heat pumps froze up, we contacted our home warranty carrier. They told us they would be sending out Aire Serve for the repair and we should be prepared to pay them the $100 deductible. When the tech arrived, he fixed both units and requested payment of $200. When my wife questioned the amount and explained she had been told it would be $100, the tech repeated several times during the discussion "it will be $100 per unit, that is how we charge." My wife felt he was acting strange and didn't trust what he was telling her. She did pay him the $200. She called the Aire Serve office that afternoon questioning the charge and got the same explanation from the lady in the office, "that is how we charge." The lady in the office was not very courteous and acted a little put out with our questions. My wife then called the home warranty company and they were surprised that Aire Serve was trying to charge us $200. We were told that it was only $100 and Aire Serve certainly knew that and they didn't understand what Aire Serve was doing. It took a day for the warranty company to call and get the situation straightened out with AS. When we discussed with the Aire Serve office how we would be reimbursed they weren't exactly accommodating. They wanted to hold our $200 check and for us to send another check for $100, like we were the ones not to be trusted. We just told them to cash our check, make sure it cleared, and then send us our $100. We were looking for a heating and cooling service for our new home and thought when AS was sent out, we might continue with them in the future if they did a good job. Turns out, their customer service is terrible and their actions seemed deceptive and I question their honesty. It was certainly not a very good experience and they will not be returning to our home in the future.
Description of Work: Both heat pumps were froze up.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$100
Response from Aire Serv of Louisville
Member. I apologize for the confusion, and the implied mistrust of our staff. Please keep in mind that on the day we serviced your equipment we were not technically working for you, but your warranty company that had issued two seperate work orders, both with a $100 copay.This is a relatively common occurance. I am not certain why the warranty company changed its position on this issue after your call, but when we asked for the two copays, we were following the instructions we had at that time. The suggestion that you send us an additional check for the reduced amount was simply poor judgement on our part, and we are incorporating your particular situation into our training to hopefully eliminate this issue in the future. The solution your wife offered made much more sense and reduced effort and wait time for both of us. I am not certain how we can resolve this further, but I am open to suggestions. It appears the end result was that your equipment was repaired at the reduced amount. I hope that you would agree, based upon other reviews that this is not a common occurance for our company. We pride ourselves on Outstanding Customer Service, and apologize for you experience. Thank you for your comments.
Vlade K.
01/2013
5.0
heating & air conditioning/hvac, hurricane shutters
 + 0 more
Since the heater was in the attic, they were unable to put the humidifier is, so I could not purchase the deal. They were nice and got back with me quickly, though.
Description of Work: They were going to put a humidifier on my heater with a Big Deal.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Erik R.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
he told me how it works and how to operate.
Description of Work: It was an excellent job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$375
Jennifer Z.
01/2013
5.0
heating & air conditioning/hvac
 + -1 more
Service visit went well. Technician was thorough and professional.
Description of Work: Furnace tune up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Melissa H.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
I bought the Angie's list deal for the whole home humidiifer. After I bought it I contacted Air-serve and they scheduled my appt over the phone using my coupon code. The guy showed up on time, installed the humidifier and showed me how it worked. All seemed quick and efficient and so far so good. The humidifier is for homes up to 3000 square feet and I'm right at it so I've got it at a little higher percentage than I expected after some trial and error tuning.
Description of Work: A whole home humidifier installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Laura T.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
Overall it went very well and I would recommend.
Description of Work: Aire Serv has installed a humidifier and now an air purifier. They seem to have good technicians that spend a lot of time explaining their work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Sally C.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
The service representative was courteous, professional and knowledgable about our furnace. Our furnace is old but in good working order and they did not pressure me to replace it.
Description of Work: They came and inspected my furnace , cleaned the filters and were extremely professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Matt B.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
The service tech did a great job. Showed up on time, spent a lot of time on the inspections and cleaning, told me about but was never pushy about selling additional items like a whole house humidifier and digital thermostats, and told me what new parts had been added to the furnaces somewhat recently. We had just closed on this house, so I really appreciated him walking me through the condition of the furnaces and doing such a thorough job of making sure the furnaces were good to go.
Description of Work: Inspected and cleaned two furnaces. Payment also includes service for two AC units in the spring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$368
Brooke G.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
Great company! Very friendly, on time, very knowledgeable. Price was great! I would totally hire this company again.
Description of Work: Complete HVAC inspection and cleaning. Diagnosed potential future problems, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Jill M.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
Overall, it was a good experience - no issues or problems. They did try to sell me their annual plan, but since I have a home warranty I did not want to go that route. The serviceman did not push the issue. We also needed to buy a filter for the furnace since that was not included and there were a couple of options which he offered including me buying my own at a later day to save money. I chose to use the more expensive but longer lasting one that they offered, but I appreciated his openness to me doing that myself.
Description of Work: The service was scheduled promptly and the repairman was professional and competent. Parts that were needed did cost more than the coupon I purchased but overall I was happy with the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Johanna G.
12/2012
5.0
heating & air conditioning/hvac
 + -1 more
Prompt service. He explained everything he was doing while he was doing it.
Description of Work: Our Heat wasnt working. There was a $60 diagnostic fee but when he saw that it was just that our new thermostat wasnt hooked up correctly he only charged us $30 to fix it. He then cleaned the entire system.
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Service Categories
Heating and Air Conditioning,
Electrical,
Air Duct Cleaning,
Dryer Vent Cleaning,
Hurricane Shutters,
Kitchen and Bath Remodeling,
Wells and Pumps,
Vacuum Cleaners
FAQ
Aire Serv of Louisville is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Aire Serv of Louisville accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Aire Serv of Louisville offers free project estimates.
Yes, Aire Serv of Louisville offers eco-friendly accreditations.
No, Aire Serv of Louisville does not offer a senior discount.
Yes, Aire Serv of Louisville offers emergency services.
Yes, Aire Serv of Louisville offers warranties.
Aire Serv of Louisville offers the following services: Heat pumps. Heating, air & cooling. Hvac contractor. Furnace repairs. Boiler repairs. Maintenance, replacement & installation.