Aire Serv of Louisville

Perfect. Great service. Prompt action, accurate diagnonis and has worked flawless since.

They did a quick repair job a couple of months later after they installed it. They didn't install it up to the city standards the first time so they had to come back again, which was kind of an inconvenience. Overall they were good.

They discovered that my AC wasn't working because it needed a new compressor. The compressor was still under warranty, but labor was not included. They tried to charge me $1,450.00 for labor + freon. I asked how long it would take and they said about 4 hours. $1,450 seemed a little high to me and so I called around. One guy said he could do it for around $900 but he was booked until the following week. The other company I spoke with offered to do it for $800 (including freon). That's $651 or 45% cheaper than what Aire Serv was trying to charge me! I won't bother calling them again.

Service rep was very nice...dug right in and disassembled the outside unit and started to clean it(had never been cleaned in the last 12 years)...told me what he was doing...A/C was being overworked due to debris in the coils...looks like a new unit after being cleaned...low on freon...charged...cleaned coil on the inside unit. Was able to call my home warranty and the tech spoke with them so the Freon and parts that were replaced were covered except for my $60 co pay.

My issue with the company stems not from the service that he provided, but from the exorbitant amount of money that the company wanted to charge me to replace a couple of parts. I admit I knew very little about A/C condensors before today. However, the technician brought in the Capacitor from my unit and showed me that it was in need of replacement, and explained that there was another part (the "contactor") that showed signs of wear. He also suggested that it be freplaced. While he was figuring out the price of these repairs, I went online to check on the going rate to order these myself. The grand total: $45, shipped. $30 for the capacitor, $15 for the contactor. Now get this: Aire Serv's price: $180 to replace the capacitor alone, or over $350 to replace both. I was "getting a deal" if I did both because I was going to get the capacitor replaced for only $90, and then the replacement of the contactor was going to be ~$275. THIS IS ROBBERY! I have now ordered my own parts, and plan to do this myself. From the videos I have watched online, this repair will take all of 20 minutes, maybe 30 since I've never done it before. I realize that most home-owners would not want to take the rout that I am taking, and would prefer to a professional make these repairs. But at the tune of an extra $300 for 20 extra minutes of work!?! Am I right to understand that their time is worth $900/hr? Given all of this, I have to qualify my ratings above. Overall experience: B - they came and provided the service that I hired them for at the price that we agreed upon (but also tried to rip me off) Price: D - See explanation above about what they tried to charge me for a simple repair) Quality: B - For the service that they did provide, I felt that the quality was on par with my expectations Responsiveness: B - He came early, answered all of my questions, and checked the condenser fluid pressure at my request Punctuality: A - he showed up early Professionalism: C - The technician that came gets an A. The company gets an F. Overall I am frustrated, but I am sad to say that I don't think that I would have gotten treated differently by any other company either. Once they start talking about capacitors and contactors, I think most people think they are getting a deal to get a fix for under $500, but don't realize how and quick these repairs actually are. It is a shame that the service industry robs people blind and gets away with it just because of a lack of knowledge.

Richard was excellent in all aspects. He was very knowledgeable, courteous, and thorough. He even wore booties when inside my house. Overall, this is the best service experience I have ever had. I would highly recommend Aire Serv for any air conditioning repairs you may need. ,

the kid that came to the house was very nice and personable. They did exactly what I needed done. I'm sure they were not the cheapest, but cheap was not what i was looking for. I wanted my wife to NOT be creeped out by the service tech, and I wanted them to simply do what they said they would do, and they did. If this gets back to the company.... give that kid a pat on the back, he represents your company very well.

1). March 29 2013 Installation was carried out on time and appeared to be satisfactory. I was especially pleased with the professional appearance of the Furnace installation. Less so with the appearance of the outside AC unit, (see below). In addition to the equipment installation, Air Serv also re-routed the air ducting under the house, so as to move the bedroom air outlet grill from under my bed to a more convenient location in the room. 2). April 3 2013 Service call #1: I had noticed that the outside AC unit was not sitting properly on the pad and that the pad had not been properly leveled, necessitating a leveling wedge which had been placed between the unit and the pad upon which it sat. A service call corrected the problem. 3) April 30 2013. Service call #2: Later, while attempting to set up the thermostat to operate in the "Automatic" AC / Heating changeover mode, I discovered that this was not possible, because the "Single Stage" thermostat which had been installed was not fully compatible with my "two stage" Heating system. A second service call, which necessitated installation of the appropriate thermostat, together with an associated modification of the furnace wiring corrected the problem. Note: Were it not for the fact that I decided to select an alternative mode of operation, this problem could have gone unnoticed indefinitely! Air Serv personnel are friendly folk. They have been quick to address the aforementioned problems, and since the system now operates as it should, I am happy with the end result. The only other associated difficulty I am still having, is in claiming the $100 LG&E efficiency rebate: According to LG&E, part of the required documentation is an "Invoice." I do not have such a document. I simply signed a contractual installation agreement which I immediately paid in full by credit card. LG&E would not accept a copy of the agreement, on the grounds that an agreement to install does not constitute an "Invoice." Also, apparently there is currently some confusion regarding a disparity of component identification numbers reported in the documentation. As of July 12, According to LG&E, they are currently working with Air Serv to resolve the matter. Tom Avery.

It was fine. They put it right where I wanted it.

Awesome. Went above and beyond the call of duty. Installed pump, fixed an electrical issue, it's working great.

Aire Serv Heating & Air Conditioning of Louisville are good. I haven't had any problems with the humidifier they installed.

The guys from Aire Serv Heating & Air Conditioning of Louisville were excellent. The price was right, the warranty was right and everything was right. Everything was where I want it.

They were very professional

Andrew was our service tech and he was fantastic. He was very friendly and knowledgeable. He was willing to let me shoulder surf and learn more about what he does and why our AC unit wasn't working properly, after having only been in service for one year (not installed by Aire Serv). He took a look at the unit and first determined that the coils were frozen. After thawing that he looked at the unit outside and determined it was a bit low on freon, which is why the coils had frozen. After he filled it, he did find a leak internally and fixed it. After that, we have had nice cold air ever since.

The gentleman came out on time and gave the air conditioning unit a thorough inspection. He answered all my questions (there were a lot) and did a great job of explaining everything to my satisfaction.

Fine. they put a machine in the house, tested the quality of air, then came back & removed system. Gave us the report & recommedned services. it was fair & honest.

Installation went fine. It really has helped from that nasty winter drying. My only complaint is that it was installed in a very hard to get to area. It may have been the only place it could go, I don't know, but it's pretty hard to get to the humidifier to change filters.

This is a difficult review to write. I was very impressed with the thoroughness and knowledge of the technician (Andrew) throughout the whole service. He had mentioned that someone else had used the same cleaner and it had actually taken some of the paint off of the AC coils giving it a mottled look. He then told about the person trying to use paint to restore it. Don't ever do that he told me. No sooner had he spoken and started to rinse the cleaner off our AC unit when it did the same thing! It apparently does not hurt the operation of the unit but it ages it's look considerably. It was an accident. But it looks bad. He contacted his boss who told him it would be OK to paint it when it was not running. I opted to leave it operational, but ugly. I'm happy with the work he did, but our AC unit looks terrible. He obviously wanted to do something, but the bosses suggestion was exactly what he had told me not to do! Very hard to give a recommendation when I'm left with a problem and no solution.

He arrived on time. Was very knowledgeable and told me everything he was going to do. Left to get the part. Returned and replaced it in timely manner. Furnace works like a champ now.

Spoke with office on the phone. Polite and helpful. Set up appointment. Surveyor was punctual. Gave courtesy call to let homeowner know he was on his way. Clean and courteous. Included current living situation and provided options pertaining to homeowner wishes. Emailed estimate the following evening. Professional, organized company.

I haven't had my AC cleaned or checked in many years. I had used the AC the previous week and nothing was wrong when I called, but my electric company recommended it. I called and made the appt. The tech showed up on time. Before cleaning or even looking at the A/C, he went on about different things that could be wrong, etc. He even gave me quotes on what it would cost to replace certain items if he did the service that day or had to come back when "something went wrong" (of course the quote was 2-3 time higher). I found that odd but thought he was being thorough. He went to clean and check the AC. Came back and said everything looked great. Discussed with me and wrote down on my work order that the "condensing fan motor is starting to lose oil-amps.69 rated @.75-replacement- TODAY $325.00, AFTER-$460.29" said he couldn't tell me when it would go bad but he recommends it. 1 week later when I needed the AC, I go to turn it on, does NOT work. This was wednesday before Derby, so I called and it was going to be the following week for them to come look. And on top of that, it was going to be another $65.00 diagnostic fee. The AC was working before it was serviced and did not work after??? I called another company, and they came today to check it. It was a bad capacitor. The funny thing, that was a quote the tech gave me before he even looked at the unit and said it was the most common problem. Clearly, he did not tell me because he wanted to charge me again for coming back and also doubling his price for services needed. I will never use this company again and do NOT recommend.

They were very friendly. They did a good job and they weren't here all day. They were very professional and efficient. They did a good job.

Setting up the appintment was pretty easy. They came it, went straigtht to work, got everything hooked up, and left. Pretty smooth sailing.

Overall experience was great. Service person was right on time and installed the unit with no issues. Whole house humidifier works great, I love it. I had to call the company several times with questions about the unit (excess drainage water, etc). THey were so helpful and explained some adjustments to me and taught me how to maintain and run the unit. Impressive! They even offered to come back out and give me a "tutorial" because I was struggling to operate it efficiently. I declined and we did it over the phone but it was nice to offer, sometimes customer service means going the extra mile. I really appreciated the company and their business practices!!!

Installer arrived on time , very polite and professional, installed the humidifier without a problem.