Aire Serv of Louisville

Was on time and very courteous.

The technician was very knowledgeable and friendly. He explained some techniques to properly maintain the system in between tune-ups which I found very helpful. I had a positive experience.

Andrew was prompt, efficient, polite and knew what he was talking about. I received more than my money's worth and will definitely be using this company again. I highly recommend!

Everything went great. The technician arrived on time and spent time explaining the process and made us aware of the steps we could take to ensure our systems continued to work properly. The price was fair and we would certainly use them again.

As usual, they did a great job. Richard was careful to explain what he would be doing, as well as giving me a good summary of my system's health afterwards. Keep up the great work guys!

I could only buy one of the specially priced tune-ups online - but they agreed to service both of my units for the same price. They worked for over 2 hours and were very professional and helpful.

I purchased a promotion coupon from Angie's List to have an inspection and cleaning of the central air conditioner unit. The rep was very thorough and wrote up his findings on paper. A copy was provided to me. Since the unit was under warranty they did not fix the problem, because I needed to go back to the original installer, but they did identify the problem. My only concern is that I was unable to download the 21 point inspection checklist from their website. The rep called the office and they told him they would email it IF I called and asked for it. It should have been provided automatically when the promotion was purchased so the customer knows what procedures the rep is planning to perform.

Air Serv arrived the same day I called (on the hottest day of the summer) promptly as promised, tested my A/C compressor components and found a defective capacitor, replaced it and checked the rest of my system. Air Serv was a hit with me from the first contact when Sandy asked how she could make me smile today. Well, that started it :-). The technician, Richard, called while on his way and met me - actually, he had the capacitor replaced before I got home. He took time to show me the tests and analysis he performed, compared results to the voltage and ohm reading ranges on my unit cover and how he determined that the capacitor was the problem. It seems to be increasingly difficult to find any company these days - from McDonalds to a car dealer to a hardware store - who delivers what the promise or understands the customer pays the bills and a happy customer builds a successful business. Hats off to Air Serv !!!! Guess who I'll call when I need a new A/C or furnace? Thanks folks !!!

I did not get a senior discount, they would only do that on the purchase of a new A/C. I ended up getting a window A/C. He was an adequate worker. The guy was very serious about his work. He provided the estimate for the work.

The technician decided I needed a new "capacitor" for around $75. I went ahead with the replacement but didn't feel it was necessary. The total was still less than a complete service and he replaced my filter. I used Aire-Serv Heating and Cooling in the past and liked them. I would not want the same technician to return. I did not feel I could trust him to give me reliable answers.

Was very quick to give price and set up installation. Was timely installed. Next day had some issues and had service come right out. Were fine with this. When completed had one small item to finish. They stated they would come back. Took several calls and two weeks to get done. When I called was told several times would call right back. They never did I had to call back every time. Office staff at end was somewhat rude, acting like it wasn't important and I was being a pest. I was just trying to get the work completed. Felt like once they had our money service went out the door. We are very happy with the new system, however disappointed with follow up and conce

From scheduling to completion, this was a good experience. The office was efficient and helpful, sending a tech first thing the next morning for my urgent problem and another a few days later to complete the necessary but non-urgent work. The tech's were professional and friendly and went above and beyond to see that i was informed and satisfied. Our units were filthy -- hadn't been cleaned or checked in several years, and now they are in great shape.

The gentleman who came to fix or service my air conditioner was prompt and courteous. He found the problem immediately, replaced the filter, and did a full check of the outside unit. In addition, he removed the weeds and vines that had grown up around the unit.

They arrived on time, do an inspection. Told me all the good and bad things. I was having trouble keeping the house cool. He told me things that would make it better. I will in the future need some work done. However right now I am happy with the cleaning.

As it turned out, the leak had NOT been fixed. He had repaired the fitting of the drain pipe, but had not tested the system to determine if that was the only fault in the drain. A month ago, we noticed a drip coming out of our kitchen light fixture. We removed the light fixture and found that the ceiling was wet underneath. I assumed that the moisture was from the prior leak. We started to replace a 4' X 6' patch of wall board in the ceiling and the more we dug into it, the wetter it got. We were forced to remove the entire ceiling and found that the wall board, plaster and blown-in insulation had absorbed a large amount of water. There was a crack at the bottom of the trap, on this same drain pipe, that should have been discovered by Aire Serv.

It went well, the tech first removed ice that had built up in system then added Freon. I did not appreciate the fact that the $49 was not subtracted from final price and I believe the final price was too much, $176 for 3 pounds of Freon.

They were very nice and punctual. Everything as good. They did the work that was covered by the insurance company but they said if we want them to do the complete work, we would have to pay them more. They did not try to sell me service that I did not really needed.

I made the appointment via the Angies List website, and they called back maybe the next day. No problems with scheduling, the guy showed up on time, was professional and courteous. Took maybe an hour for the tune up and replaced the filter. We have paid $140 for this filter before, but his charge was only $40. Very happy with the experience.

Can't answer this because we are still waiting for service since 7/3.

It was good. They were very friendly and professional.

The service went well. They're easy to work with. They were really willing to come back out with no charge to make sure it was taken care of properly.

I was concerned my AC unit wasn't performing as well as it should, so I got the $49 Angie's List "tune up" from Aire Serv. The tech, Brian, showed up bang on the dot of our appointment, something that really impresses me from a service company. I told him what I had been experiencing and he started the inspection. After a while, he broke the bad news, the compressor was bad. I told him that Amana had a lifetime warranty on the compressor, but I was surprised when he quoted me almost $1400 for the service labor and refrigerant charges. This seemed high to me, but I was under time pressure to get it fixed and owing to the good ratings from Angie, I asked him to proceed. He didn't have the compressor and had to order it. I got a call a couple days later when the part came and was told that they couldn't get to me for nearly two weeks due to the rush caused by the hot weather. Yikes, that's a long time to wait when you have no AC. I accepted the date, and as it turned out, spent the next week on vacation out of town, so only had one week to tolerate without AC. I should say that they called me while I was on vacation and had a cancellation and offered to install it about a week sooner, but I was on vacation and could not accept. The last week was brutally hot. On the service day, they promised an arrival between 1 and 2pm. Actual arrival time: 3:30pm. Had a job that "ran over." I was not happy but what are you going to do? Brian the tech was back with a helper. They got right to work and by 630pm, my AC unit was pumping out the cold air again. I had asked Brian to do anything he could think of to make sure my unit was working as efficiently and reliably as it could. He proactively replaced the circuit breaker, which had tripped several times with the old compressor, just to make sure iit hadn't weakened. I really appreciated this extra step. The bill was roughly $1000 for the labor and $400 for the freon and environmental fees. $1000 seems a lot for 3 hours work, but I never had a compressor fail before. I can say that the AC unit has performed flawlessly so far and I am grateful to have a cool house. Had I been less rushed, I may have gotten a couple additional quotes. I am very satisfied with the professionalism of Brian and the work they did. As an aside, the Amana unit was only 2 1/2 years old, and I was not happy to have such an expensive repair so soon.

It went very well. The technician was a very nice gentleman. He performed the inspection as promised. He was quite knowledgeable. I was running a bit late and got to my house after he did and he had been waiting patiently for me in the driveway. He also answered all my questions and helped educate me on my system.

We had a time schedule and they were supposed to call before they came. We had to reschedule a few times. We finally set a time and when he got here and while working their was a bugs nest. He wanted to charge me an extra $37.00 to spray a small canister of bug spray. The whole Big Deal was a mess and I finally just put an end to it an got a refund. Angie List has been great working with the refund.

They did a great job. Showed up on time, did a thorough job, and gave knowledgeable feedback about the condition of our AC units without any high pressure sales pitches.