Everybody else I called, and I called all the way from Elizabethtown all the way through Brandenburg, and some places in Louisville and nobody would come out; and he did. This was the first time I had used them.
Description of Work: They put in an air conditioner. My air went out. He came out in a thunderstorm and was working on it, in the thunderstorm. I was hanging out the window literally, just kind of holding an umbrella because I was afraid he was going to get hit with lightening, while working on that air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Yvonne R.
05/2017
5.0
heating & air conditioning/hvac
+ -1 more
It turned out good. Cost wise was reasonable. I think, it was like $3,500 for the furnace and I think, I paid another $2,000 for the duct work, because I had all my duct work redone. They come whenever I call them. I’ve got them on speed dial. Their work is good, neat, very clean. The owner Keith, is a very nice guy, very responsive. I could call him any time day or night and he would come. He is very reliable.
Description of Work: They put in my new furnace and did all my duct work as well. I believe, I did it all at the same time, the furnace and the duct work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Paige H.
01/2014
2.0
heating & air conditioning/hvac
+ -1 more
The reason we used this company was because our home warranty assigned them to us. They were able to come out the next day to look at the furnace and showed up on time. We have a 2 stage furnace and they replaced a "faulty" ignitor on our 2nd stage, and stated it was work appropriately afterwards. I had a chance to inspect it more and check to see if it was working properly later that evening and noted that the 1st stage was no longer working appropriately. I tried to contact them daily for 5 days and they would not call me back. I contacted my home warranty company, and they tried to contact them twice and could not get a response. I eventually got assigned another company and they fixed the problem, which was the flame sensor was too dirty to detect the flames and so would not fire appropriately. I even wonder if the ignitor even needed to be replaced the first time, or only if they needed to simply clean the sensors.
Description of Work: Attempted to fix our furnace.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$75
Jacqueline E.
10/2013
1.0
heating & air conditioning/hvac
+ -1 more
The guy was paid 75.00 and he has not been returned to fix the the furnace. He is not answering his phone and will not return calls. I have had to contact the warranty co and get a new provider.
Description of Work: The provider is an agent of 210 Warranty co. bought as a warranty on heating and air when home was purchased. This provider came to the house and said that the furnace needed some sort of "board" and that he would order the part and when it came in he would return and put it on.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Shaun C.
10/2013
1.0
heating & air conditioning/hvac
+ -1 more
Technician came out to fix HVAC that went down. He replaced multiple parts and left. A few hours later HVAC stopped working again. Called another HVAC company, and they said they had no idea what Air Max fixed, the actual problem was the compressor. Not sure he even inspected the unit. Terrible HVAC organization, don't recommend.
Description of Work: Was suppose to fix HVAC that went down, per a home warranty.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$150
Bob H.
05/2013
1.0
heating & air conditioning/hvac
+ -1 more
The Company did not respond by 7pm so I contacted home warranty company and requested a different company. So far this has gone well but I wanted everyone to know that any reviews you see on setting up work with Air Max is accurate.
Description of Work: Thankfully I checked reviews on the company prior to having them do work. Reviews were accurate from previous people. Set up through home warranty to look at non-working furnace. Did not call back in amount of time set up with home warrantly but that was okay that it wasnt 24 hours because I first set up for appoinment late in afternoon (3pm). The first call I recieved was a day and a half later and the person on the other end said they were on their way out and wanted to know if I could be there. Advised that I was not at home, had not set up an appointment and could not be there until 5pm. They advised that they would contact the dispatcher and call back to see what was possible. After 3 hours joined Angies LIst and checked BBB to see that multiple bad reviews not only on communication but on service.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
stephanie C.
04/2013
2.0
heating & air conditioning/hvac
+ -1 more
This was a frustrating company. We had to call them 2x to get a response. They called and said were in the area, okay if we come over but then they were 2hrs and 45min late. Husband opens door and worker walks straight into house and down basement (had been there 1x before) (didnt know if our dogs were up) with no explanation of what insurance is covering or the job they were going to do. They blamed my husband for putting our thermostat in wrong but they used it. They didnt address the ductwork and didnt send paperwork as stated.
Description of Work: My home owner insurance paid them. The came out to inspect how our ductwork was installed and our HVAC
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Elizabeth A.
08/2012
1.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Like several other reviewers, I used Air Max through my home warranty company. Was impressed at how quickly they were able to get to me once I filed the claim. Guess now I understand it was because they were getting money straight from me for that visit. The return visit, with the part would have been paid by the warranty company. That didn't matter though because 10 days later, 5 phone calls from me and 3 from my warranty company, still no response. Luckily my warranty company sent someone else over who fixed it in two hours.
Rating Category
Rating out of 5
Yes, I recommend this pro
Charles H.
04/2012
1.0
heating & air conditioning/hvac
+ -1 more
Used this company because of a home warranty with First American Buyers Protection. What a mistake. Called first thing Monday and they took my credit card payment and it is Thursday afternoon and they still haven't showed up. Completely unrealiable. Avoid them at all cost.
Description of Work: AC not working
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Richard G.
01/2012
5.0
heating & air conditioning/hvac, earthquake retrofitting
+ 0 more
They were friendly, cordial and very good at what they did. I was very pleased.
Description of Work: He replaced our heating and cooling system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Tiffany A.
07/2011
2.0
heating & air conditioning/hvac
+ -1 more
We set up a claim with our home warranty company and Air-Max was the company they sent to us. A man and his wife came out to do the work. They arrived about an hour late, but once they arrived, the man got down to business and got our air working again. As they were leaving, they asked if we would be interested in paying an extra $135 for a special "Preferred Customer Agreement." From what the man had explained to me, my understanding was that if our heater or air-conditioning needed to be fixed outside of regular business hours, they would come out and make the repairs with no extra fees for being outside of regular business hours. The agreement also came with discounts on any equipment or parts purchased and installed, a discount on preventative maintenance, an extended warranty on all work completed, and a free cleaning of the air conditioning unit in the spring and the heating unit in the fall. It sounded good to me, so I paid the $135.00. I figured that in the case of an emergency, it was good to have that as a backup. Big mistake. When our air conditioning stopped working this afternoon, we called Air-Max and explained our situation. The man said that we had to go through the home warranty company if we wanted them to come look at our unit. And now I'm wondering why they got me to pay $135 when I will need to pay the $100 to my warranty company regardless of whether I signed up for their "Preferred Customer" agreement or not. When I tried to call them so I could have it explained to me, they ignored my phone calls. I will never deal with this company again. I am also going to strongly urge my warranty company to not give them any business in the future.
Description of Work: Our air conditioning was not working well last summer, so before the hot weather set in this year, my husband and I thought we would get it checked out. The Air-Max technician put some freon into our unit and it worked fine for the next three months.
Rating Category
Rating out of 5
quality
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$235
Lauren K.
04/2011
2.0
heating & air conditioning/hvac
+ -1 more
The person that originally came out to assess the situation was very nice. The problems started once the assessment was complete and we never heard from them again. After calling the company at least 3 times and leaving messages, I contacted my home warranty company to find out whether they knew anything about the repair status. From my home warranty, I learned that AirMax had to order a part. I tried to call AirMax 2 more times to schedule the follow up appointment, left messages, and never heard back from them. On the 3rd try, someone finally answered the phone (Tuesday) and said the part came in last Saturday and that I couldn't get an appointment for repair until the following Tuesday (a week later). Then, the only time that they offered me was 10:00 am, which was not convenient for me, but I felt like I had no choice, as no other dates/times were offered to me. If it wasn't for my home warrently company, I would never use them again. Overall, it took them over 2 weeks to complete the repair.
Description of Work: I used this company because of my home warrenty. I only paid 100.00 for the service and they replaced a coil in my a/c that was causing it not to work.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$100
scott J.
02/2011
1.0
heating & air conditioning/hvac
+ -1 more
It went terrible! Getting a call back from these guys once they were out was like pulling teeth. Caught them in many lies along the way as they would tell me things like a part is being shipped and would arrive in a week when I'd already spoken w/ the warranty company and knew that the part was waiting for pickup at a local part warehouse... the second time for a week(!) before they bothered to go and pick it up. They would arrive hours late for appointments. I would've switched companies part way thru, but was warned by the home warranty company that the process would just be prolonged even more. Since it was the middle of winter and I was already without heat for 2 weeks I didn't want to prolong it any further. I filed complaint against them with the home warranty company as well.
Description of Work: Used this company because they were contracted thru our home warranty company for a broken furnace (hence the only $75 spent - is was our deductible).
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
Rob T.
06/2008
5.0
heating & air conditioning/hvac
+ -1 more
I picked them because they had a contract with my home warranty company. They came out the next day. The man who came out was pretty helpful. The price listed is for the maintenance agreement. I did check prices and that is reasonable for that particular service.
Description of Work: We were having some issues with our air conditioner. It wasn't cooling as much as it had been. It basically needed more Freon. I also signed up for a maintenance program with them.
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Service Categories
Heating and Air Conditioning,
Earthquake Retrofitting
FAQ
AIR-MAX HEATING & COOLING INC is currently rated 2.9 overall out of 5.
No, AIR-MAX HEATING & COOLING INC does not offer free project estimates.
No, AIR-MAX HEATING & COOLING INC does not offer eco-friendly accreditations.
No, AIR-MAX HEATING & COOLING INC does not offer a senior discount.
No, AIR-MAX HEATING & COOLING INC does not offer emergency services.
No, AIR-MAX HEATING & COOLING INC does not offer warranties.
AIR-MAX HEATING & COOLING INC offers the following services: Heating & A/C repair and maintenance.