Air Comfort of KY

Great! Very professional, no time wasted. Left basement cleaner than when they came. Highly recommend.

Everything went very well. They were the lowest price of several quotes I received and had a very high rating from Mitsubishi. Took only 4-5 hours. Very happy with everything

Contacted Air Comfort. Got estimate owner very coordial. Did not push for job. Awarded job completed in good time. Friendly service.

serviceman sold me on leak stop material to fix ac leak. he made the repair and charged $612. two days later the system went out again. I found the leak in outdoor unit. They sent another tech out to fix it. I asked for refund for fix that did not work. they called back and said I had experienced a new leak miraculously two days later. I contested the claim and refused to pay an additional $285 for the actual repair. I signed for the repair but they did not provide a receipt. Four weeks later they sent a letter stating they are putting a lien on my house until I pay. I have worked for a refrigerator company for 25 years. This company is conning consumers. they faked the leak stop repair to get a second service call. do not trust them

I had to pay for the year and then I had to pay for a part so I think it was $240.

All personnel were on-time & courteous. Very neat & professional.

Good experience with sales and Installation.

Installation went smoothly however soon after a problem developed. Mark and the others at Air Comfort responded very well. It took several service calls (winter weather was a problem) to analyze and identify the problem. Each time they came out the Air Comfort techs were very friendly and professional. Once the problem was located a very satisfactory solution was provided. We're very pleased with Air Comfort of KY and will recommend them highly.

Very pleased. Our air conditioning unit failed and needed to be replaced. Air comfort did an excellent job.

1st tech had been to my house 3 times all 3 times unit was not properly fixed,this tech is now in prison for drugs,this was told to me by the 2nd tech,who also informed 1st tech must have been having a bad day! spoke to owner of the company explained to him unit had never been fixed properly as explained by 2nd tech,this is also under home warranty owner of said company would not honor warranty and was gonna charge me for services totaling over $800 .the owner left me with no air in 90 degree plus weather i also have 2 children, this is by far the worst service i have ever encountered owner was unwilling to correct his companies mistake ,technician did not do job properly ,also were smart elect towards me step on my flowers i could go on and on i would never recommend this company to anyone

The technician took all the time in the world, and I'd recommend him to anyone. He did everything. I usually have this serviced once a year.

I have used this company three times since I moved here. I had no experience with HVAC units. The technician came out and explained how a heat pump worked and gave it a tuneup. Several months later, in hot weather the air conditioning gave out. The guy was there very soon and found it was a capacitor that failed. He had the part right on the truck and fixed it in a short time. This company has a nice money saving offer on two yearly tuneups, and sends reminders via email. The employees are uniformed, courteous and willing to explain things. The truck was super clean! Air Comfort is what service providers should be, getting the job done without hassles.

The owner of the company came out to service my Heat pump. It was not cooling the home. He was very patient and professional while he explained each step of service. I understood what he was doing and I became more knowledgeable about what was wrong. I was impressed that the owner came out and repaired my system and he took his time to evaluate the problem. My home is now comfortably cool. Thanks Mark.

Excellent experience from sales proposal through installation. We got personal attention from a company co-owner/ executive. She identified components to fit my spec, offered rebate savings and assistance, and arrived/ assisted on installation day. The system started immediately and continues to run perfectly. Already feeling the difference.

The work went fine. The 2 employees were courteous and went about their work in a professional manner

Since our house is over 80 years old, it does not have central air and we had boiler heat in the original part of the house only. We had to buy space heaters last year for those rooms without radiators and this summer we only had one window unit in the family room to keep us cool. Air Comfort came out and looked at our situation. Since we didn't have existing duct work, putting in central air and heat was not an option for us because we did not want the walls and ceilings torn up to put in ducts. So Air Comfort recommended the Mitsibushi Mini Split option. They explained it to us and worked out where all the units would be installed in order to give us the functionality we need. They made the whole process easy with their professionalism. We are extremely happy with the work and service they provided.

See my above comments

Went very well - the air conditioner is working. Renter was very satisfied with the work.

All were courteous, arrived on time, called day ahead to confirm, and completed job w/clean up in a very timely manner.

They were punctual and performed service exactly as requested.

THE LEAK WAS IN THE ATTIC LIKE I TOLD 2 PEOPLE ALREADY AT THE COMPANY , They ruined the ceiling that I just paid 265-00 to repair and the water was coming out of the ceiling fan !!! Also never told me price before went and got the tubing and when I went over after work at 11-30 am I saw where he almost knocked my new ceiling down and put a HOLE IN THE CLOSET AFTER I TOLD HIM THE TRAP DOOR WAS IN THE OTHER BED ROOM !! SATISFIED ???THIS COMPANY OWES ME A NEW CEILING ,FAN AND THE PROPER TUBING FOR THE CONDENSATION AND TO CHARGE 62-00 FOR A problem that I TOLD THEM WHAT WAS NEEDED !!!!! OH ! AND I WAS RIGHT IN THE PROBLEM , AND I FEEL THE PARTS THEY PUT IN COME FROM A CUT RATE STORE When I saw the damage they did after I left I called the company and left a message on their machine to have a supervisor at the house at 10.30am THIS JOB ISN'T OVER AND WILL TAKE AT LEAST 2-3 WEEKS TO RESOLVE THIS IS A HOUSE THAT I HAVE A RENTER TO MOVE IN BUT THAT WON'T HAPPEN EITHER UPDATE: 9/12/11 - Mark, the owner, and a guy named Mike, came over to do work this morning. Mark said that the holes that his coworker made were already there. He was basically saying that they didn’t do that damage. They asked who put in the furnace, and pointed out flaws with that installation. He was scrutinizing other peoples work when his was bad as well. He said he was not trying to bash other peoples work, but he kept pointing out other flaws and saying that he didn’t do it. This just made me feel very uncomfortable. With the work that they did do, they did not clean up well afterwards. He gave me a bill, and there was a diagnostic charge on it. They said earlier that they would take that off. I thought he was very unprofessional, and was intimidating towards me with his questions. He was trying to defend his employees, which I understand, but some things I know they did. When he gave me a receipt to sign, I did not sign it, and put “refused to sign due to dispute”. When I asked for a copy, he said he said that I would get one upon paying. and turned and WALKED OUT !! and last but not least the response of me and the so called proffessional tech named John was not accurate at all and I wonder if I had not gone over there that nite would they have CALLED ME AND TOLD ME ALL THIS HAD HAPOENED ?? I ALSO FOGOT TO MENTION THAT THE MESS THEY CREATED FROM THE CEILING THAT THERE ARE PICS OF WAS NOT CLEANED UP AND THE BOARDS HE RIPPED OFF WERE NOT PUT BACK IN PLACE UNTILL THE REPAIRMAN CAME OVER TO REPAIR THEIR SHODDY JOB !!! AND THE JOB WAS PAID IN FULL AFTER THE BILL WAS RECIEVED

New serviceman to company, approx. 4 weeks with company. Very professional. Cleaned outside A/C unit very through. Checked the A/C pressures and fan. Checked electrical voltages. Cooling temperature in the house was checked against the thermostat and compressor activity. He did not try to sell me anything, which was very nice. He made suggestions on cleaning practices. Total time was about 1.5 hours.

We were pleased with the representative, Cynthia Williams. She was very responsive and punctual. She answered all of our questions, and tried hard to earn our business. We ended up using another company because the package offer that they had worked out better for us.

Air Comfort did an excellent job listening to my needs, reviewing my physical limitations to ensure they could do the job to code and then worked with me to come up with a package that provided the most value in comfort for my situation. The installation was done timely and efficiently and I am very pleased with their workmanship.

The person who came over was Mike. He was excellent. He came on time and was professional and friendly.