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AE Factory Service

Appliance Repair, Appliance Repair - Small

Reviews

4.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
20%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.8
responsiveness
4.4
punctuality
5.0
Showing 1-5 of 5 reviews

Mike D.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Cynthia I.
08/2013
4.0
appliance repair
  + -1 more
The only thing that I was not pleased with is their communication between their employees. There was this one time that they asked the technician to come out the first time so they can get to the problem and there were times that they did not do that. So the person came out and we have to make another appointment for somebody else to come in our home. So it is a little bit slow in getting an appointment and being taken cared of because of their lack of communication.
Description of Work: I used AE Factory Service for a repair on my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Frank F.
08/2012
5.0
appliance repair, small appliance repair
  + 0 more
Description of Work: We thought our new maytag washing machine was leaking water. We contacted maytag and they arranged for A&E Factory Service to come check it out. The technician was prompt, courteous, and thorough. He found nothing wrong with the washer. He tightened the inlet hoses and the faucets. This was under warranty so there was no charge. After he left the problem reoccured and it turned out the dryer vent run was completely clogged with lint and steam was condensing and running out onto the floor. I cleaned out the vent pipe from end to end and solved the problem. The address listed on the receipt I was given was A&E Factory Service,12900 Fenwick Center Dr., Louisville, KY 40223

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leigh H.
05/2012
5.0
appliance repair
  + -1 more
They were extremely professional and clean. They call you before they come and they explain everything. They tell me how much I saved if I didn’t have a contract with them. They order replacement parts for anything that was broken and they did the same with my treadmill. They did an annual service.
Description of Work: We used AE Factory Service to service my washer and dryer and my refrigerator. I have a service contract with them. I have used them for 3 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margaret F.
02/2012
3.0
small appliance repair
  + -1 more
I am not happy with them. I called them 3 times to my house and it still isn't working. They did not charge me for the service call but they charged me for different parts every time; it still hasn't been fixed. I called them once on the 14th of January, and they were back on the 24th of January. I paid $ 180. I paid by credit card and I have spent at least $ 800. I still have water problem and I might quit trying to use it. They thought they fixed it. They keep replacing the parts and they charge me for the parts and it was a little plastic thing which was $ 190. The men have worked hard but I guess they can't fix it. I haven't called them back to tell them its not working this last time. They came when they said they would, and were right on time. I would not use this provider in the future.
Description of Work: I used AE Factory Service for an appliance repair and the last time they came out was in January of 2012.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$800

    Contact information

    9948 Bunsen Way, Louisville, KY 40299


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Appliance Repair - Small

    FAQ

    AE Factory Service is currently rated 4.4 overall out of 5.
    No, AE Factory Service does not offer free project estimates.
    No, AE Factory Service does not offer eco-friendly accreditations.
    No, AE Factory Service does not offer a senior discount.
    No, AE Factory Service does not offer emergency services.
    No, AE Factory Service does not offer warranties.

    Contact information

    9948 Bunsen Way, Louisville, KY 40299