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ACR Window & Door Repair Inc

Windows, Doors, Glass and Mirrors

About us

Owner operated.

Business highlights

30 years of trusted experience

Services we offer

Doors, windows, glass & mirrors.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.913 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-13 of 13 reviews

Richard C.
07/2016
5.0
replacement windows
  + -1 more
Window repair
Description of Work: Window repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Bob K.
06/2016
5.0
replacement windows
  + -1 more
Chris did an amazing job! When the window company sent the wrong window, he called them and requested the replacement for us. Chris patiently walked us through several of the window company's errors and returned several times to make sure that we had the correct window. Replacement was flawless and he was very neat, tidy, conscientious, and friendly! We are very grateful for the service that he provided.
Description of Work: Replaced a half round window from second floor of foyer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

PHILLIP W.
09/2015
5.0
replacement windows
  + -1 more
Service was professional and friendly. I would use them again.
Description of Work: Replaced broken glass on window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Wayne M.
04/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Kitchen windows were difficult to open and close. Windows are now like new and can be opened with one arm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Greg W.
01/2015
5.0
doors, replacement windows
  + 0 more
unknown
Description of Work: Chris gave us a free estimate that was so packed with information we offered to pay him a consultant fee, but he turned us down. Bottom line: we need to replace all our windows and he doesn't do that kind of work. But he gave us invaluable information about window manufacturers and the process of replacing windows. Great guy. I've already recommended him to our daughter.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Doyle J.
09/2014
5.0
replacement windows
  + -1 more
Extremely clean could not tell that work had been done, Due to the fact that there are very few true repairmen in the window business had to wait, but does the work in the order that the contracts are received.( I had contacted all the major window companies, they sent salesmen out and tried to sell new windows at costs of 12 to 20 thousand dollars) Does not leave one project unfinished to go start another. Very personable and knowledgeable about windows and doors, been in business for over twenty years.
Description of Work: Replaced sash on three windows, Interior Head and jamb 9 foot halfmoon window, redid glazing on window, on inside and out , this was on the second floor, replaced double pane window in living room, resealed windows, repaired and adjusted French steel door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Susan N.
09/2014
5.0
replacement windows
  + -1 more
Chris is a polite, hard working contractor with great attention to detail. I was unable to close and lock a window leaving it wide open in the front of my house. Due to the urgency of my situation he worked me into his very busy schedule. I can't say enough good things about this very busy contractor
Description of Work: Repaired a window that would not shut and a door that was difficult to close

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from ACR Window & Door Repair Inc
[Member Name], thanks for taking the time to leave such a kind review. Let me know if you need anything in the future. Thanks, Chris.

Barbara M.
03/2014
5.0
replacement windows, doors
  + 0 more
Repairs were completed carefully. These doors have NEVER worked as well as they did after he worked on them. There was no mess and all the repairs were explained completely. He also left his business card and reminded me that his repairs were guaranteed and we should not hesitate to call if there were any issues. I still can't believe how perfectly the door and screen door operate!! The cost was extremely reasonable compared to the time it took for everything to be perfect. Highly recommend this company.
Description of Work: Repaired screen door which would not close, repaired front entrance door which jammed when locked, and repaired the bathroom door and replaced handle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from ACR Window & Door Repair Inc
Thank you for your review. We appreciate your confidence and appreciate your business.

MICHELE Z.
01/2014
5.0
replacement windows
  + -1 more
Chris did a great job with our door. He was able to come out promptly to give an estimate, with a fair price and replacement the same week. Knowledgeable, answered all my questions, and left no mess behind. I called him after reading the negative Angie's List review. Mistakes happen, and I appreciate someone who can address problems that arise. I was very pleased and would hire and recommend again.
Description of Work: Replaced glass broken (by the dog) in front door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Erick G.
12/2013
5.0
replacement windows
  + -1 more
My wife was present for the initial estimate and Chris was one of 3 people that provided an estimate. She said that he was the most thorough with his inspection and provided a timely estimate. His price was very competitive but it was really his thoroughness that convinced us to go with his services. During the actual installation of the parts, Chris was again very thorough in showing me step by step on how to remove and re-install the windows so that I could paint them at a later date. He also provided a consultation on another newer window that we could not get to latch. When he installed the window in the exterior door, he noticed that the door did not latch very easily so he went above and beyond to fix the door strikes so that the door was easy to lock and unlock. He did this with no prompting from me and I am truly appreciative for those little details. We will certainly use him again in the future if needed!
Description of Work: Chris replaced a couple windows & sashes in our master bedroom as well as a window in an exterior door

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Gary P.
07/2011
5.0
glass repair, replacement windows
  + 0 more
ACR installed the glass when they said they would in professional manner. Chris's willingness to work with me on scheduling was a big plus.
Description of Work: ACR replaced the dual-pane glass in a custom sized patio door for me. Chris Rothrock met me at my home and provided an estimate later that day. He explained the time it would take to cut the glass and to install it. He met that schedule. I watched him replace the glass and was impressed by the care he took in the job and his professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from ACR Window & Door Repair Inc
Thank you (removed member name) for your review. We appreciate your confidence and appreciate your business. Please don't hesitate to contact ACR if you should need anything in the future. We always appreciate referrals too. Ada Rothrock

Mary Ellen N.
02/2011
1.0
replacement windows
  + -1 more
He told me he'd come by to look at the window that needs replacing, but he never showed, nor did he call back again.
Description of Work: None. He never showed up.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from ACR Window & Door Repair Inc
No excuse. I am a one man business & sometimes fail to follow up on every job I look at. If I have looked at a job for you & you have not heard back from me, please call me back. 502-523-4749 Thanks, Chris.

NANCY N.
09/2008
5.0
replacement windows
  + -1 more
He is an expert at windows and doors. He is prompt and his prices are very fair. He is very professional. He cleans up extremely well, you wouldn't even know he was in the house. His estimate was fair and he stuck to it. I would highly recommend him and I have.
Description of Work: Chris A. Rothrock just replaced eight windows in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    9800 Lanesboro Way, Louisville, KY 40242

    www.acrwindowdoorrepair.wisebuyingmall.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:30 AM - 5:00 PM
    Tuesday:
    9:30 AM - 5:00 PM
    Wednesday:
    9:30 AM - 5:00 PM
    Thursday:
    9:30 AM - 5:00 PM
    Friday:
    9:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Doors,
    Glass and Mirrors

    FAQ

    ACR Window & Door Repair Inc is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 9:30 AM - 5:00 PM

    Tuesday: 9:30 AM - 5:00 PM

    Wednesday: 9:30 AM - 5:00 PM

    Thursday: 9:30 AM - 5:00 PM

    Friday: 9:30 AM - 5:00 PM

    Saturday: Closed

    ACR Window & Door Repair Inc accepts the following forms of payment: Check
    Yes, ACR Window & Door Repair Inc offers free project estimates.
    Yes, ACR Window & Door Repair Inc offers eco-friendly accreditations.
    No, ACR Window & Door Repair Inc does not offer a senior discount.
    No, ACR Window & Door Repair Inc does not offer emergency services.
    Yes, ACR Window & Door Repair Inc offers warranties.
    ACR Window & Door Repair Inc offers the following services: Doors, windows, glass & mirrors.

    Contact information

    9800 Lanesboro Way, Louisville, KY 40242

    www.acrwindowdoorrepair.wisebuyingmall.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:30 AM - 5:00 PM
    Tuesday:
    9:30 AM - 5:00 PM
    Wednesday:
    9:30 AM - 5:00 PM
    Thursday:
    9:30 AM - 5:00 PM
    Friday:
    9:30 AM - 5:00 PM
    Saturday:
    Closed