Description of Work: Part went bad on our washer. I ignored the 1st sign of professionalism when I called to schedule an appointment. Owner was honest about how he hates the type of washer we have. The tech that came out was ok but when another part had to be ordered, he provided me a dollar amount over the phone & when the part arrived, the cost increases by about $60. He then told me left an estimate on my counter & that my daughter (adult age) must have thrown it away or misplaced it. Once he took a picture of the estimate & sent it to me, it was actually the estimate from the 1st part. I do NOT recommend this company & wish I could have provided positive feedback.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$261
Teresa B.
12/2014
2.0
appliance repair
+ -1 more
The first time he came out he said that I probably needed a new pump. He would get some prices and call me the next day. Several days past and no call. I should have left it at that. I called him and he said he thought it was just the valve and he sent out another repairman. As soon as he arrived he requested several towels. I would think he would bring something for him to lay on besides all of my towels. Anyway he said he ran the dishwasher and it was now draining. At this point I had paid $130. I ran the dishwasher and it didn't sound right and the dishes were not clean. So I did some troubleshooting and realized there was no water to the dishwasher. I checked the shutoff and it was on. I called them back and they sent yet a different guy out. He is not very pleasant and looks at it for about 5 minutes and he then tells me that it needs a new water valve and it would be at least another $45. At this point I say no. I call someone else and they come out and fixed it within 5 minutes. The wire to it was just disconnected from the second guy that attempted to repair the dishwasher. They show up in a little car with no appliance parts so your appliance will not be fixed the first time they show up. They are not professional looking as a matter of fact if I didn't expect them I would not even let them in my house. It was a total waste of $130.
Description of Work: Attempted to repair dishwasher, dishwasher would not drain.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$130
Lisa E.
08/2014
4.0
appliance repair
+ -1 more
Punctual, explained needed repair and returned promptly with parts. I was pleased with their work and their service responsiveness. Would not hesitate to use again.
Description of Work: Replaced the pump on my front loading washing machine (frigidaire).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Gary B.
06/2014
2.0
appliance repair
+ -1 more
Not well. The first visit was on 5/30/14. Said it was repaired. Tried using the next day but it still was working properly. Called immediately and they return. Repaired again at no cost. Two days later it wouldn't work at all so we called another provider.
Description of Work: Tried to repair a washing machine
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$125
David T.
11/2012
5.0
appliance repair
+ -1 more
I called and got several estimates and scheduled with him, he was prompt and friendy. on the phone he explained the service charge, and that if repairs was made it would be labor, part and tax instead. he had the part with him, and my stove was working withing 30 minutes, and the price was what he had quoted over the phone. He also told me a few laundry tips that has saved me alot of money, a way to get rid of that white fog on my dishes(it worked)!! and unjammed my disposal at no extra charge!! I must say, the nicest repair experience i've ever had!!! I've recomended him several times already, and my friends love him too!
Description of Work: My gas oven wouldn't light, he installed an ignitor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
RITA R.
09/2011
2.0
appliance repair
+ -1 more
Repairman missed first scheduled appointment and finally returned call after 2 days. Evaluated problem and was told original call charge would be deducted from cost of repair- It was not so charge was $45 higher than quoted.Overall , very negative experience.
Description of Work: Repaired broken dryer by replacing control panel for family member.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$250
michael K.
06/2010
5.0
appliance repair
+ -1 more
Very well.
Description of Work: My refrigerator's freezer was not circulating cool air and therefore defrosting. The kind man who answered the phone (on a Saturday) suggested unplugging it for 15 minutes and plugging it back in. Immediately the fan in the freezer was working again. His free advice saved frozen food and my afternoon. He was great!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Ginger P.
06/2010
3.0
appliance repair
+ -1 more
My refrigerator wasn't cooling. I called early morning explained the problem and asked the cost of a service call. I was told $42.50. He diagnosed the problem as a burned circuit board on the telephone. This is a one man company. He indicated he could come out the end of the day (Friday) or Saturday and that he would call me later in the day to inform me of when he could fit me in. He came by around 2pm the day of my request, was in my home approximately :15 minutes, replaced the part and was on his way. He was knowledgeable and make the repair properly. All in all he did a fine job. The cost was a bit of a surprise. The $42.50 was for a trip charge of which he didn't charge me, however he did charge me $80 labor for the :15 minutes and $172 for the part. So, my charge was a bit higher than he explained on the telephone. He was also not as presentable as he should be and was very talkative about his personal life and other customers. He suggested the circuit board may have burned out due to a power surge and or recent lightening which can also cause power surges.
Description of Work: My freezer and refrigerator side by side was not cooling. The compressor was running but no cool air.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$263
TRISH C.
05/2008
5.0
appliance repair
+ -1 more
I think he did an excellent job, his service call was only $34.95, he came out on derby day, ordered the part, came back a few days later and fixed it. In the mean time, he got the refrigerator working so our food would not go spoiled.
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Service Categories
Appliance Repair
FAQ
AAA APPLIANCE REPAIR is currently rated 3.2 overall out of 5.
No, AAA APPLIANCE REPAIR does not offer free project estimates.
No, AAA APPLIANCE REPAIR does not offer eco-friendly accreditations.
No, AAA APPLIANCE REPAIR does not offer a senior discount.
No, AAA APPLIANCE REPAIR does not offer emergency services.
No, AAA APPLIANCE REPAIR does not offer warranties.