A Quality Restoration Services

I had my basement finished by Armando and his crew. The first red flag was the "proposal". It wasn't a typical quote. It had a low range and a high range, with no way of knowing exactly what the final cost would be (the high range estimate of $15-16k was actually wound up to be more than $25,000- HUGE difference!). Then, it took a full two months to finish due to promises like, "We'll be there tomorrow", or "We'll finish it up by New Years'", or "We'll be there this weekend", or it might have rained, the truck broke down, or any number of excuses, but rarely did I get a call saying, "We won't be there after all". I can't count the number of times I rearranged my day or weekend only to have no one show up at all. The customer service was horrendous. So was the spin-doctoring. So, was the work done well? Well, yes- despite the excuses, I'm thrilled with most of the work. It's the last thing that was the final straw. I had two barn doors installed between the mud room and the basement entertainment area. Love the doors, hate the way they were installed. The crew screwed two boards as a guide which looked horrible, and one of the (new) doors was warped toward the bottom and when they were closed, there was a significant gap between the two at the bottom. This was spin-doctored to me as my floor isn't level. That may be, but the door is also warped, but okay. Then maybe take this into consideration or do the right thing and select another door? After paying him the remainder, I asked him to come back and fix the issue. I ordered two doors with 5 sets of metal guides so the strips of wood (a trip hazard, as they run more than the entire width of the opening) could be removed. Armando said he would pick them up and be here the following weekend. Never showed. Of course. A two man crew arrived the following Thursday with the doors and the guide. They took one door out and decided they couldn't cut them down because I had chosen a style with glass panels. My ceilings in the basement are less than 84", so they needed to be trimmed down. As with a few other things, we suspect they just didn't want to do it, as my son-in-law explained to them how it could be done. They were here for about 8 hours (I was told it would be one hour, but okay). They seemed to have problems figuring out how to use the guides effectively. The head crewman told me it was because not only was my floor slightly sloped, but one of the doors was warped (as I had told them over and over). So they decided on another tack. They left for several hours and when I went downstairs, there they were with a plank of wood. I had no idea they were going to cut it larger than the existing wood strip! smh So now the issue is even bigger, even worse than before. Problem 1- for some inexplicable reason, they chose red oak for the new strips and what might as well have been a red stain. My floors are a rustic mix of light/dark grays and browns with some cream. Awesome floor. I was told the color would tone down when it dried. Nope. Never happened. The strips are red. They'll stay red unless they're sanded down and re-stained (or removed and something else properly installed). What were they thinking??? Problem 2- instead of filling all the screw holes in the flooring (the previous screws were drilled into concrete like the new ones) with a matching putty, there are putty colored holes all over the floor between these two strips of wood. This will necessitate replacing some flooring. Which I don't have. When the floor was installed, they took away whatever planks were left over. Problem 3- instead of filling the holes in the wood and wiping off the excess putty, it looks like they smeared it on and just slapped stain on top. So now of course I have these hideous areas that look like a child went wild with a paintbrush and Silly Putty. I checked the color of these wood strips every day waiting for the miracle that was supposed to occur where the red stain would magically lighten up and somehow those crazy putty spots would darken. Never happened. It's red. Some areas are shiny, some are light, but the color is red. Will I go back to Armando yet again? Nope. Never again. I'd rather have back to back colonoscopies every day for a month. Between the excuses, the spin-doctoring, the no-shows and the inability to correct their mistakes properly, I don't know how the company stays in business.

They took months to finish. They would work a day , then not show up for a week. Very random and unprofessional. Also Armando would knock on my door and ask me for advances on money, he said to pay his crew. I would never hire him again. They took 3 months to finish

Called on Tuesday. Set up time for evaluation and estimate for Wednesday morning at 8:30. At 11:30 I called to see if we were still on. There was babysitting problem, ok, things happen. Set up for that afternoon whenever he was able to make it out. It's been two weeks now and haven't heard a word. Called Paul Davis Restoration and have them working on estimate.

They did a wonderful job. I would hire again.

Had an appointment never showed up or even had the decency to call

Construction went fairly well until a rushed finish completion. The Contractor (Armando Castaneda) failed to correct some crooked posts and install missing deck screws. They would not come back after being paid. A lot less than A Quality.

they were to come back to build rails on steps and to replace a plank on the deck. they have not returned yet, but it had rained so maybe they will return,

We hired A Quality Restoration Services to finish an addition: bedroom, bathroom, closet and deck that was started by a another contractor. They had to deal with and fix the bad construction done previously. Also deal with the fact they we insisted on using vintage/salvaged materials: hardwood flooring, tile, decking, doors, light fixtures, sink, tub, toilet, lights, to give the place the character of a 1920s house. When they came, they worked hard, and all the workers were very pleasant and easy to deal with, unlike our previous contractor. They were able to handle anything we threw at them and always with a good attitude. Highly recommend them and would definitely hire again

Armando and his team did a fantastic job. They provided a very reasonable quote for the job. They did need to do additional work to reinforce portions of the deck and only requested a small up charge from the original quote. They were very courteous, responsive to requests, and focused on making sure we were happy with the work. Incorporated the changes we requested with a very pleasant attitude and demeanor. I would definitely use them again and highly recommend them for repairing or building a deck.

Job: Add on to a deck around an above ground pool to fill in the gaps around the edge (we had to replace our old 33 ft pool with a 30 ft pool which left spacing between pool and existing deck). The whole process was quick and easy, Armando is very polite and responsive and I immediately felt comfortable working with him. His schedule was open for a quick start and they wrapped up in two days! It was also convenient that he takes payment by credit card! This repair required specific cuts and angles and a continuation of work from a prior company, so I was happy to see they could pick up and fill in the gaps (literally). I would recommend him and his crew!

Overall, I could not have asked for a better experience! I must apologize to Armando (the owner) for my lack of skill in adequately describing the excellent quality and service received from his company!! I can’t think of a downside!! From start to finish Armando was very personable, very sincere, very much about business! He was well prepared and knowledgeable about all aspects of what I wanted and what he could do for me! I had not got that from the previous businesses I’d spoken to. Plus I liked his honesty and integrity! We sealed the deal before he left! When it came time for the project to get started A1 Construction was on time, they got started, and went work! The crew was always very friendly and courteous. If you had a question they would try to answer it or find someone who could. They were always neat, cleaned up after themselves prior to leaving for the day. The work supervisor made sure we were given a final chance to look and approve the finished product before the final payment was given! I was very pleased with all of that I saw, I had no complaints! In fact, I have had multiple requests for the name and number of the company! Everyone who see’s my deck and porch are greatly impressed!!

Got a free estimate from them when he came by and we got on roof together to evaluate condition and explain their methods (which I’m sure are better than the previous installer). Price estimate was one of the lowest. Completed the job in one day. They did a good job cleaning up - obviously it creates a lot of trash. They even allowed me to throw some of my large trash pieces in their haul-off load. The workers were friendly - one even allowed me to try a portion of his lunch as he ate it on my porch. The owner told me up front what wood would be replaced as part of the install which was included in price and how much it would be if they had to do more. They didn’t have to do more so cost was exactly as planned. As part of removal of my old roof they blew off the many sticks that had landed on it. Also blew out a portion of the gutters that needed it. My only issue is that the communication could have been better in regards to setting up meeting time and install date. The roof comes with a 3 year warranty for labor and 30 year for shingle.

Requested design for attic renovation. Owner came over with architect. Got bid before they even had design (?). When did receive plans the measurements were all wrong (e.g. can't put a walk-in closet where the ceiling is only 3' high!) Ended up paying someone else to do design. Submitted to company and got a revised bid but no itemized estimate (e.g. what would/would not be included and cost). Called/texted/emailed repeatedly to get itemized estimate and when I did several items that I had been told would be included were not listed there. They sent a couple more people over to look at the house (only 2 of 3 actually showed up and both were over an hour late). Then company slowly stopped responding to my texts. This whole process extended over 6-8 weeks. Complete waste of time and very unprofessional behavior.

The roofers arrived early in the day, put down tarps to throw the old roof & debris onto & cleaned up before they left.

Repair went great

It went fine. They did a good job. Very pleased with their work.