7 Pillars Carpet & Upholstery Cleaning LLC

Easy to schedule for a cleaning. Was professional and very nice. Did a great job with may carpet made the house smell good. I would definitely recommend them for carpet cleaner

They stole my 1000$ never did the work. Kept the 163$ for estimate also.

I was very impressed with the quality of work that 7 Pillars has done. I have used them 4 times and very happy with the results of my carpet, their professionalism and the timely appointments. I'm also think they give a fair price for the job they do. Will definitely keep using them.

Received mailer with BBB Accredited on listing. Visited website and watched video for air duct cleaning also lists BBB Accredited. We book appointment time a month out for 8 AM. Morning of appointment owner calls saying they can’t come until 12PM due to booking another job. Owner and helper arrive at 11:55 AM. They ran a long blue vacuum hose (also used for carpet cleaning) and took vents off to start “cleaning air ducts ”. The owner took vent covers and sprayed them off . The helper was very polite and readjusted vent covers that were put back incorrectly. Nothing that was advertised on his website about how they clean air ducts was done. We also had them clean our carpet downstairs. While I don’t expect miracles I did expect for some furniture in my living room as in my book case that I had cleared off, DVD cabinet, and TV area cleaned. This appointment took 2 hrs and 15 mins in which the owner charged us $825 for 26 vents, stating it was $30 a vent. Something didn’t seem right so we looked at BBB website in which this company is NOT BBB accredited. We called and talked with the owner about the service and why he didn’t do what was advertised on his site. The owner stated he didn’t do this type of cleaning and that the website was wrong. He also stated that the BBB would not take his money for accreditation during COVID. He offered to come back out but if he wasn’t going to clean the vents as advertised we declined. We looked at other companies for the same price advertising cleaning the vents the way this business had also advertised. We wanted to give our business to a local business to help with our community. After a few minutes on the phone the owner offered to refund $300 which we agreed since they did vacuum the vents, wash the vent covers and clean the carpet downstairs. The owner said check would be in the mail the next day. A piece of equipment was left at our house and we wanted to return this to the owner. My husband called him to set time to meet. When my husband talked with him he couldn’t meet on Saturday due to working but wants my husband to drive to his house to return the item he left. My husband asked the owner about the check and was told that he would give him cash when he returns the equipment. This is also unacceptable since this is his responsibility to retrieve his equipment and not expect my husband to drive 20 minutes to return something to pick up a partial refund. My husband texted owner telling him he would meet him at a business to return the equipment. The owner text back he stated that he was in Murray KY visiting his daughter but he left the check under an ashtray on his covered deck. I was really uncomfortable with this situation. Bottom line this is not the service that is advertised on the website nor is the mailers that we receive stating this business is BBB accredited (we received another in the mail last week with the BBB accredited on the page). The process is was very unprofessional. I would highly recommend looking at another service before hiring this business even if having to pay a bit more.

It went very well they showed up on time and got it done quick and it was very nice.

Very punctual and professional. Carpets look and smell clean. Highly recommend!

It went great. They arrived on time and did not take a real long time. The carpets were so noticeably clean afterwards and smelt great . I was amazed and also happy that I could afford their prices.

They were there early got the job done 20 minutes and cleaned up and gone, very nice, very efficient, Reasonable price, fast workers. We recommend this company.

On 27-JAN-2021 we had 7 Pillars Carpet Cleaning perform the trifecta of cleaning projects in our East Side Louisville home. Lonnie (owner) and his team performed some much needed carpet repair and stretching, followed by carpet cleaning and HVAC air duct cleaning. This team worked hard all day in our home performing very professional work. The 7 Pillars team was very respectful of our home and furniture. They had very professional equipment that was used in an expert way to completely clean our home. We observed the 7 Pillars team working together for a very effective result. We appreciated the excellent job they performed and would have them back for additional services in the near future. A significant amount of work was performed for a fair price.

It went well. They gave us a great estimate and were quick and professional.

7 Pillars were very professional, I really liked how my carpets looked when finished. I will be using them again when needed. I highly recommend them

They were the most incompetent people I have ever dealt with. They didn’t even vacuumed the dog beds before they “slopped”them down. When I looked at their beds I was disgusted. Matted hair still there —- “they missed that “. BULL... the shower walls still have soap scum on them. The girl that was here yesterday (a day after 7pillars) said they had not gotten near baseboards, moved any furniture bad job. Looked like they were just trying to take a senior citizen. Go someplace and rent a machine. Your amateur job will be ten times as good! Avoid them like a????

This was possibly the worst service we've ever had! I recently bought a house and was looking for a company to clean and stretch the carpet. It was stained and smelled of wet dog. I did my research and found 7 Pillars Carpet Cleaning and saw the good reviews. The entire experience was one big problem and because they did not try to work with me, we are leaving them a bad review! Here is the list of issues we experienced: • The initial phone appraisal ($244.95) of our small home (800 sq. feet of carpet) was grossly inaccurate. We had an appointment scheduled for June 27 at 9am. After waiting for 45 minutes that morning. I decided to call at 9:45am asking where the owner/cleaner was and was told he would be there by 10:30am. He finally showed at 11:20am, more than 2 hours late! He then accused us of misrepresenting the carpet stretching job, quoting a new price ($554.95) that was more than double the amount. Then he rescheduled the appointment for June 29 at 1pm. • On June 29, from 11 AM to 12:30 PM, I received 3 phone calls from the owner while I was in the middle of my job. He finally left a voicemail the third time at 12:30pm stating he found no one was home. I returned the call and told him I would be there at 1pm which was the time we scheduled for. I was at my house on time (12:57 PM.) found that he left. I called and he told that he would be back shortly. He did not show back up until 2:30pm! Again, I wasted another 1 and half hours waiting on him. He told me it would take about 2 hours totally. 1 and half for stretching and patching 2 spots. Cleaning would need only half hour (really? Only need half hour to clean 800 sq ft carpet?!!) I left and came back 90 minutes later and they were finishing up. I saw a lot of big stains still on the carpet and asked the owner about this. He stated they tried to run the cleaning machine over it a few times and the stains didn't come off and that is all they can do… There was no mention of trying any sort of stain remover for spot treatment. Fine, I went along and hoped it would look better when it’s dried. • The owner asked if I was paying with credit card, check, or cash. I told him credit card. He then proceeded to explain that he would have to pay a fee if I used my credit card, which I thought was unprofessional and not to mentioned I lost a 3% CC cashback reward, but I agreed to pay with check so to get this done with. • The next day, I came back to the house to check to see how the carpet was after drying. The awful wet dog odor was still there and in fact was worse than before (not sure why.) The carpet looked lighter but all the stains still there. There were 3 damaged carpet corners (3 large, 1 small) in the house. We agreed on the first day that the 2 large corners would be patched while the small one would just be left alone. The result: only 1 large one was patched along with the small one. • I was so unhappy with the results that I called the representative lady to express how unsatisfied I was with this job. In fact, we demanded a refund for the carpet cleaning. I had no problem with paying for the carpet stretching since that job was completed, but I wanted my money back for the carpet cleaning. After 2.5 days, we did not receive a call back from the owner, as lady had told me. I called and left a voicemail again, and still did not receive a call back. • I had to hire another company to clean the carpet and get the smell out. They made it look easy and even reported the stains were not difficult to remove. • I really do not like leaving bad reviews and I was hopeful I could have resolved this with the company without doing this, but they are refusing to call me back. Our last words about this company: They have poor customer service, they are unable to keep scheduled appointments, smells and stains are not removed from carpets, inaccurate with their job/ promises, and they do not follow up with complaints about their services. I highly recommend looking for another company for carpet cleaning.

I called on Tuesday on my lunch break around 2:00. I was told they would be able to come Thursday. The front desk was very clear on my questions regarding carpet cleaning. Since this was my first time I wanted to make sure I was doing everything correctly. She made me feel very confident in this company. The owner and his worker called around 8:40 am Thursday . And told me they would be at my home around 9:20am. They showed up right on time and got right to work. After doing a walk through with him. My carpets were disgusting and needed a deep cleaning. After they were done he walked back through with me and made sure I was happy. I would highly suggest this company as they made my carpet look new again. Thanks again.

7 Pillars arrived on time and completed all the work quickly. They were careful not to damage any of our furniture or belongings while working and they got the carpets looking good-as-new again. We would definitely recommend them.

They did an excellent job and they were very nice people. I will have no problem using them again next time.

7 Pillars is an excellent company. We have used them 3 times now, and each time have been very impressed with the quality of their work. The workers are hardworking, and take pride in what they do, explaining each step and answering all of our questions as they go. We were the last job of a very busy day for them, and they gave us excellent service and paid careful attention to the details. I highly recommend this company to anybody looking for carpet or duct cleaning. We will be calling 7 pillars again in the future.

I've used 7 pillars carpet cleaning twice now and have to say they are the best. The price is right and the service is excellent. I like that the owner of the company is the one actually cleaning the carpet.

They showed up with antique equipment that eventually broke half way through. One of the guys then called Lonnie to explain they couldnt finish the job. I spoke with Lonnie and explained I wasnt paying until job was complete. Most unproffessional person I have ever dealt with across any company that I have ever dealt with EVER. Later that night I realized my camcorder was not on the dresser in my bedroom. It was two days prior to Christmas and one of the guys had taken it. This is where things turned worse. I called Lonnie and he said there was no way his employees took it. I explained wehad sat it there in the morning to charge it and no one could have taken it. One mu wife was home and two we have a german shep which allows no one in. He went on to say that the two guys were family and that I was full of s***. Needless to say camcorder was gone and footage of my daughter learning to ride bike as well. The carpet cleaning was far below average as well. 1)He doesnt care what his employees/family does while in house. 2)The actuall cleaning of carpet was terrible. We had carpet cleaning by stanley and another company and both were far better. I have had really bad HVAC service but have never went on line and left bad review because the owner made it right and I just assumed employee had bad day. Lonnie is easily the worst customer service I have dealt with and would highly recommend going with a different company.

Great,they were very professional and a great pricet

Did quality work and very professional

This is our second time using 7 Pillars for carpet cleaning & I now know it will be part of our annual spring cleaning list. They arrive on time, they are efficient, and the carpets and furniture look significantly better. I did half of the house the first year & the other half the second. This year we added on the furniture (which has never been cleaned in 11 years) and they gave me a deal on it because they were already in my house. I cannot BELIEVE how good it looks - almost like new.

I have used them twice. It was $84 for two rooms and Scotchgard. They were prompt and did a very good job. I have almost white carpet and it is white again. It dried quickly. It took only about 2 hours for it to dry. They told me 9 o'clock and it was almost exactly 9 o'clock in the morning which had never happened with most companies. They were nice people but there wasn't like uniforms which I think sometimes people come to expect. I am not a nitpicky person so it wouldn't have bothered me, I was thinking, some people, that may bother them. I don't think it is fair to judge them on their appearance. They were so sweet and good.

The little Valpak advertising sheet from Seven Pillars Carpet and Uphosltery in Louisville sounded too good to be true. "3 ROOMS CLEANED $59.95. Plus FREE hallway." It went on: "Absolutely NO Hidden Charges," "11 Step Cleaning Process," "We Move Furniture & Vacuum FREE of Charge." "All New Van-Mounted Equipment." I called. A cute child's voice on the answering machine asked me to leave a message, and the adult I spoke with had a sweet grandma voice. "Family Owned and Operated For Over 33 Years." I was puzzled by the fact that the text on the advertising sheet capitalized every word in a sentence, but the price was good and Seven Pillars seemed like a straight-up bunch. Homey. Honest. Sincere. Ready to serve. Well, not quite. By the time the cleaners had finished the job, my bill had zoomed up from the $59.95 advertised to $116.50. Yup--almost twice as much as advertised. Lonnie--who threw a cigarette butt on my porch before ringing the bell--immediately asked if a young woman with him could use the bathroom. Away she went. My job consisted of two 9 by 5 rugs, a small throw rug, and a coarse "Persian" hall rug of 20 sq ft. Two "large" rugs and two "small" rugs seemed like three rooms to me. If not, two large and one throw could be three rooms in contractor speak, but then the hallway rug was still cleaned for "free." Lonnie was all business, barking orders to his son and in a hurry. I asked if the Persian hall carpet would cost extra--both to Lonnie and to grandma on the phone--and both assured me "we'll give you a good price." Good for whom indeed!! The whole job took less than 30 minutes. So, Lonnie did some cogitating and hit me with a bill for $116.50. As I wrote the check, Lonnie assured me at some length he had found God and was a good Christian man through and through. Well, I guess a sucker's born every minute. It took me several weeks--until the next Valpak advertising sheet from Seven Pillars arrived--before I realized I had been taken. I read the promises again but now knew the reality. I called to complain. You can imagine Lonnie's response. One carpet was wool and needed special treatment. He charged by the square foot and was cheaper than anyone in town--feel free to compare prices! Three rooms? "Sir--carpets are not rooms!" And hallway rugs are not hallways, I assume. What about no hidden charges? They weren't hidden according to Lonnie; well of course they were until written down on my bill! I figured I had been overcharged by $36 dollars based on the two large carpets and the throw at the advertised price, and the hallway at $1.00 a square foot, which Lonnie implied was how the entire bill was calculated regardless of the coupon. I think I was being generous by saying the throw rug was equivalent to one room. I mentioned that if he didn't make it right, I would write to Angie's List with my complaint. Lonnie demanded, "Are you threatening me?" "No," I said. "I'm promising." Lonnie said he would get back with me. Never happened (duh). I spoke with grandma twice who assured me she would mention it to Lonnie that I had called. No further contact to or from Seven Pillars has been made. Seven Pillars was disingenuous from head to toe. Rude, false advertising, manipulative, dishonorable, mean spirited, unprofessional. Stay away.

7 Pillars was very personable and honest.