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TLC Cleaning Services

House Cleaning

About us

We are a licensed and insured, locally owned and operated, small business. We hire only on a referral basis so that we can maintain a record of perfection when it comes to trust, work ethic and reliability. We've been in business since 2007, just working together with a group of friends. We operate on an hourly basis and allow the customer to choose the things that they would like to have us spend the time doing. It puts the customer in charge. For a regular, weekly or bi-weekly cleaning, the workers can normally get about 1800 square feet completely clean in two labor hours (one worker for two hours or two workers for one hour) which costs $83.00. Of course, every house is different, but many of our clients choose this option. If more time is needed, the cost per hour goes down to $35 after the first two hours. We will basically do any house work as long as we are properly equipped to do it.

Business highlights

18 years of trusted experience

Services we offer

Home and office cleanings on a regular or a one time basis.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.819 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
0%
3
5%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-19 of 19 reviews

Nat S.
08/2018
5.0
house cleaning
  + -1 more
excellent. good job. reliable
Description of Work: house cleaning service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TLC Cleaning Services
Thank you so much for taking the time to share a positive review!

Judy B.
06/2018
1.0
house cleaning
  + -1 more
TLC did my spring cleaning last year so I contacted Cheryl almost two weeks ago to see when she could do it again this year. When I talked to her on May 23, she said she would let me know when she could schedule it. I waited and waited for her to get back with me but nothing so I contacted her again today, June 5, to see when she could schedule my job. She tells me today that she is swamped and cannot work me in!! If she had told me this when I contacted her in the first place, I could have already lined someone else up instead of waiting almost two weeks BUT it probably would be have a lot longer, that is, if she even bothered to contact me at all like she said she would. She does offer to hand me to someone that "might" be able to do it in 4 hours, which is a joke. We're talking a two-story house ceiling to floor spring cleaning and there is no way even two people could get it done in 4 hours if it is done right. Please don't hold your breath waiting on Cheryl to contact you if you've left her a message or she's promised to "get back with you". Such a disappointment and a terrible way to do business.
Description of Work: Spring Cleaning

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$600

Response from TLC Cleaning Services
I'm sorry that you had a bad experience with TLC this time. First of all I noticed that you listed $600 for the amount you paid last time and I want to make it clear to anyone who reads this that you paid for more than a 16 labor hour cleaning for that amount. That is highly unusual with TLC. Even a spring cleaning for a house the size of yours doesn't normally cost more than $300. I will apologize AGAIN for not getting back to you with the plan more quickly. Following is the text that I sent to you on the first day that you contacted me. "We have been swamped. I will have to look at the schedule to see when we can get you in. IT MAY BE A FEW WEEKS". (I didn't text that in all caps, just emphasizing it here) You replied that you didn't need your cleaning until the end of June anyway. I am at a loss to understand why you are so angry at this point seeing as how it's only been two weeks and you still have more than three weeks to find someone else. Perhaps you find it difficult to find someone else because it's difficult to find someone who will meet your expectations. I understand that problem. I manage my extremely busy business by myself, which keeps the cost down for the client and ensures that the customer gets the direct attention of the owner of the business. And I am human. Of the many calls and texts that I receive, there are relatively very few that get past me without a prompt response but your text came at a busy time so it went longer than I intended for it to go without more communication. I was working on scheduling options but had forgotten to promptly let you know what the plan was. I did not merely offer four hours. I asked you if it could be done in four hours. It was your decision not to pursue getting the work done by one worker. There's nothing I can do if you won't pursue the option. At this time I am not even taking new clients, and I even thought I had taken down my advertising so I'm surprised to see that my business is even on Angie's List. I do intend to take on new clients at some point in the future when I have more time to find new workers. I do not hire off the street so it's a difficult and lengthy process to ensure that I get only trustworthy people. As a local small business owner I deal honestly and fairly with people. I chose not to lie to you or the people who will read this...I could have said that I DID call you back right away. But I feel that truth is its own defense. The real mistake I made was to not tell you that we couldn't take your cleaning, but since you were a former client I pressured myself to try and work a miracle. Lesson learned. Good luck on your search for a cleaning company.

Terry M.
09/2017
5.0
house cleaning
  + -1 more
Everything went fine
Description of Work: Bathrooms, kitchen vacumm,hardwood floors,tile, light dusting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$153

Response from TLC Cleaning Services
Thank you for taking the time to post a review!

Mary B.
07/2017
5.0
house cleaning
  + -1 more
We have used TLC Cleaning several times. We have always been pleased with the quality and quantity of work provided. They are professional and dependable. Great company!
Description of Work: general house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TLC Cleaning Services
Thank you so much!!

Tina M.
07/2017
5.0
house cleaning
  + -1 more
they were efficient
Description of Work: cleaning my kitchen that was awful

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

B D.
07/2017
3.0
house cleaning
  + -1 more
See above. Its too bad they are so "clock-oriented" because the work they do is good. Found another group at same price but did an incredible job.
Description of Work: Needed small duplex cleaned, used to excellent service in Virginia. Although they cleaned well, they were too concentrated on "minutes" used and time left. They skipped some of the house as the "minutes" ran out. Really frustrating.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Response from TLC Cleaning Services
I'm sorry that you were unhappy with the scheduling aspect of your cleaning. While we do run our business on a schedule where clients book appointments based on labor hours, we do not "concentrate on minutes" and the workers often donate extra time in order to finish a job. The girls did everything you asked of them that day and they worked for the amount of time that you had booked. As they were finishing they tried to find you to let you know they were leaving but could not find you, so they had no opportunity to ask if you needed anything else done (as I explained to you that day). They would have been more than happy to add any additional areas....they are great ladies who work hard to have happy clients. For the sake of the other clients who may read this review, I will add that when this client called me to complain that the girls hadn't cleaned a bedroom (even though they had cleaned everything the client had directed them to clean and within the amount of time she had booked), the girls graciously offered to come back, as they were only minutes away, and the client didn't want them to do that. They did not "leave off" anything except a room that they were told to leave off and once they were told which areas to clean, they wouldn't have just presumed to clean something that wasn't identified as one of those areas. They especially wouldn't enter a bedroom that wasn't included in the instructions. This property is also out of our normal service area and the client agreed to pay extra for the trip. I can understand wanting to be able to get more labor time versus paying for commute time, but the workers did exactly what they were supposed to do, they did it thoroughly, and in the amount of time they were hired to do it and even offered to come back to do whatever the client wanted. We do the very best we can to accommodate our clients, but this client gave us no indication at the time that she wanted us to do anything more. We actually have been reserving a spot on our calendar for a month now, as she had indicated that she was pleased with the work and that she wanted to get regular cleanings. For the record, once we get a property thoroughly cleaned the first time, maintenance cleanings always take much less time and therefore are very affordable.

Gregory M.
06/2017
5.0
house cleaning
  + -1 more
Great! Prompt and efficient.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from TLC Cleaning Services
Oh! I just sent you a message to see how the last cleaning went! I guess this answers my question. :-) Thanks so much!

beverly B.
01/2017
1.0
house cleaning
  + -1 more
I have called twice and left my number. Then I went on the company's website and sent an email message. This has been over 4-5 days. No response. Even if they have no openings it would be nice to get some kind of response.
Description of Work: Housecleaning

Rating CategoryRating out of 5
responsiveness
1.0


Response from TLC Cleaning Services
I just saw this review and I'm so sorry you weren't happy with the response time. I received only one phone message that you left on Thursday afternoon. I had already sent out requests, on Friday morning, prior to receiving your Friday afternoon email, to see if the workers would be willing to work in a property that is outside our normal service area. I got back to you as soon as I had the information I needed, around noon, on Monday, which was only the second business day from the time you called. I'm sorry that you felt that a response within two business days was deserving of an "F" rating. However, I wish I had sent a quick message to let you know I was working on it. So sorry we couldn't help!

Ryan M.
10/2016
5.0
house cleaning
  + -1 more
The provider was one of the most excellent communicators I have ever had the pleasure of working closely with. The price was extremely competitive for this market, and the service and responsiveness can't be beat. I would highly rec'd these services to any of my close friends/relatives.
Description of Work: The provider did an excellent job at meticulously cleaning and staging my house for sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from TLC Cleaning Services
Thank you so much for the awesome review!

Heidi G.
10/2016
5.0
house cleaning
  + -1 more
We have used TLC Cleaning for over 8 years. They are dependable and very trustworthy. They are always flexible and willing to do extra tasks as requested. They have been wonderful to work with.
Description of Work: TLC cleaning provides weekly house cleaning services for our family.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Response from TLC Cleaning Services
You all have been wonderful to work with! Thanks so much!

Mary B.
10/2016
5.0
house cleaning
  + -1 more
Great job! They are professional, reliable and provide high quality cleaning. They make an efficient use of their time and are always able to get the job done. I highly recommend this cleaning service!
Description of Work: Hired them to clean rental property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary B.
10/2016
5.0
house cleaning
  + -1 more
Very well. They are very reliable and do a great cleaning job.
Description of Work: general house cleaning for rental properties

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TLC Cleaning Services
Thank you [Member Name Removed]!

Joylyn S.
10/2016
5.0
house cleaning
  + -1 more
They do a great job and are very dependable. I stress That I am particular with my floors so they pamper me With giving them extra attention.
Description of Work: Cleans my house every other week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$63

Response from TLC Cleaning Services
Thanks so much!

Sarah B.
10/2016
5.0
house cleaning
  + -1 more
We have used TLC to deep clean our house every two weeks for almost 2 years now. They are professional, trustworthy, and reliable. Their staff is very detail oriented when it comes to cleaning your house. They work hard to tailor their services based on your needs and budget. I cannot say enough positive things about this company. They are a wonderful local business with caring staff that I would recommend to anyone.
Description of Work: Regularly scheduled deep cleanings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TLC Cleaning Services
Thank you so much for the great review! It's been a pleasure to work for you!

Brittany S.
10/2016
5.0
house cleaning
  + -1 more
We have used TLC multiple times. Most currently we get house cleaning services bi-weekly. We could not be more satisfied with the work they do. Always on time and always professional... And they are great with our dogs. Definitely recommend.
Description of Work: House cleaning service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from TLC Cleaning Services
It's funny to me that we have a plethora of client's names, their children's names, AND their pets' names floating around in our heads. ;-) Thank you for the review!

Liz S.
10/2016
5.0
house cleaning
  + -1 more
They do a great job
Description of Work: TLC does excellent work. They are dependable, efficient, and responsive. This is my regular cleaning service. I've been with them for over a year. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Response from TLC Cleaning Services
Aww...thanks so much for taking the time post a review!

DeWitt H.
09/2016
5.0
house cleaning
  + -1 more
The ladies who come to my house on a weekly basis clean my kitchen, 3 bathrooms, change my sheets, do floors, dust,clean windows when I ask, sweep off my porch and balcony and anything else I ask of them. They clean a total of about 2,000 sq. feet. I love what they do and highly recommend them.
Description of Work: Cleaned my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from TLC Cleaning Services
Thank you so much! Thankful to have such great clients like you!

Tracy R.
09/2016
5.0
house cleaning
  + -1 more
It is always a pleasure dealing with TLC cleaning company. We have used their services for years. Trustworthy, reliable, and on time. They deliver custom cleaning at an affordable price.
Description of Work: General housecleaning on multiple rental homes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from TLC Cleaning Services
Thanks for letting us take care of your properties in Lexington!

Holly M.
09/2016
5.0
house cleaning
  + -1 more
The girls are very friendly and always do an excellent job. I couldn't be happier.
Description of Work: Cleans my home top to bottom. Sweeps floors, dusts, mops, changes sheets, does laundry, cleans toilets, cleans bathrooms, takes out the trash, cleans my woodwork, cleans my stove and oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from TLC Cleaning Services
Thank you for the review! The ladies really seem to enjoy working for you all.

    Contact information

    4705 Foxglove Pt, Lexington, KY 40509

    http://TLCLEX.COM

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured

    Licensed*

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    TLC Cleaning Services is currently rated 4.8 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    TLC Cleaning Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, TLC Cleaning Services offers free project estimates.
    Yes, TLC Cleaning Services offers eco-friendly accreditations.
    No, TLC Cleaning Services does not offer a senior discount.
    No, TLC Cleaning Services does not offer emergency services.
    No, TLC Cleaning Services does not offer warranties.
    TLC Cleaning Services offers the following services: Home and office cleanings on a regular or a one time basis.

    Contact information

    4705 Foxglove Pt, Lexington, KY 40509

    http://TLCLEX.COM

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM