Stones And Granite Of Lexington

Excellent. Technicians who did the installation were meticulous in making sure everything fit properly. There was a problem with the counter initially and they took it back and had it redone before they would install it.

We have no complaints. The workers were very efficient, knowledgeable, and professional. They left everything very clean when they were done.

Price and quality was very good, but there was some confusion over the price quoted when it was time to pay. The backsplash was mispriced in the quote, but we were able to resolve it fairly quickly. I did pay more, but they also took less, so I feel good about it.

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I was excited to buy our quartz counter tops here because they had a great selection and the best prices, as well as good customer service. However, after issues we had with the fabrication process and now after receiving the finished product, I am incredibly disappointed. Before making my purchase, I wanted to make sure I had as few seams as possible. I needed to order two slabs in order to get my kitchen counter tops and my bath double vanity. One of the girls that worked there laid out the measurements for everything and said that my bath vanity would need to be smaller to make it fit or I would have to have a seam down the middle. My cabinets hadn't been made yet, so I figured I would just make the cabinets a little smaller. I went home, looked at the lays out, and was instead able to lay out the pieces so that everything fit just fine without having to make the vanity smaller or have a seam. I went back and showed her and she begrudgingly admitted that yes, this layout would work. I would only have to have one seam in the kitchen, which is what I expected. She made a copy of the layout drawing to give the cutter. Working with the template guys was not fun. They came out to make the templates and totally contradicted what the girl in the office told me about the edges and the over hang. They also told me that the counters were too big and wouldn't fit on the slabs. I showed them the layout drawings and they agreed it was fine. They also put a nice ding in my brand new cabinets with one of their tools. When they were half-way through cutting my counter tops, I got a call saying that they had to put a seam in my vanity because it wouldn't fit on the slab. Turns out they cut the slabs incorrectly and now intended to just cut my vanity in two pieces because "it says in the contract that they can do that if they want to - it is up to the cutter." I strongly argued against this and insisted that this was an error on their part - they had already agreed that they could cut it without a seam. They finally admitted that they made a mistake and ordered a new slab to cut it correctly. When the counter tops were installed, they immediately had to take one piece back because the exposed edge didn't go straight back to the wall - it flared out at an angle for some reason (poor workmanship). Luckily, this was easy to fix and they took it back and cut it straight (leaving a jagged saw mark on the edge that I could see before I even got close to it). I had to have them come back again to polish off the saw mark. Unfortunately, there is nothing they can do about a portion of the counter that runs up to the stove. They INSISTED that the stove be in place before they made the template to ensure the counter goes right up to it perfectly. Well, one side is perfect. The other side flares in at the front and doesn't even cover the top of the cabinet beneath it! They also smeared glue around the top of my kitchen sink and just left there. Speaking of sinks, they had to cut three sink holes and INSISTED on taking the sinks back to the shop to make sure the holes were cut out perfectly. And yet, none of the sink holes are right - the edges of the counter do not line up with the edges of the sinks on most sides. I complained to Rosie (who is actually very nice and very responsive to emails) who explained that rather than using cutting technology that has been around for 15 years, they cut and polish everything by hand so things don't come out perfectly. I kinda wish I had known that before I purchased my counter tops from them. And regardless, if they knew what they were doing (she kept saying how the cutter has 13 years of experience and is so good at his job), they still should be able to cut it by hand correctly. That is their job. I purchased quartz counter tops 10 years ago for a kitchen remodel in another state and the sink cut outs matched the sinks perfectly - it can be done. But not by Stones and Granite of Lexington. I now understand why their prices are lower - they don't do a very good job. Maybe most of their customers don't notice or aren't aware that edges and cut outs can be perfect when a company knows what they are doing. The material (quartz, granite, etc.) will be the same wherever you go, so do yourself a favor - pay a little bit more and go somewhere where they get the job done right. I wish I had.

You get what you pay for. At the time, I was thrilled for the price they offered me. However, here it is only three years later and my sink just fell out because they only sealed it in two locations on each end of the sink. I called thinking they would be quick to repair their faults but they told me that I would have to pay for everything including the plumber before and after to detach and attach plumping. Ultimately costing me about $600 because they failed to seal and install the sink correctly. Indeed. You get what you pay for. ....and clearly they must not be paying much to the gal that returned my call because she was quite rude. I had referred this company many times before because of their affordable price. No more.

Went to this contractor based on previous reviews on Angie's List. I had already worked a bit with another granite company who did not return calls so I more or less already knew what I wanted when I went to Stones and Granite of Lexington. Office staff was friendly. They did not offer a lot of assistance with choosing a stone, but like I said, I already knew what I wanted when I decided to meet with them. Template crew was 2 hours late--no big deal. On installation day, the crew was 6 hours late. Fortunately, I had scheduled installation on my day off so it wasn't a huge deal, but what really irked me was that no one bothered to give me a call to let me know that they would be so late. When I finally called, three hours after the approximate time I was given, I was told that they were finishing a job from the previous day and would not arrive for another few hours. Office staff blamed the installation crew and installation crew blamed the office for the lack of communication. The Installation was great--the crew was very efficient and worked well on site to resolve small issues with the granite when measurements and leveling were a bit off. My biggest complaint is that there was a large crystal in one of the counters that is extremely noticeable. My counters are not large and I feel that this could've been worked around when they were cut. It was not brought to my attention until I was asked to sign off on the work at the end of installation. At this time I was told it was and quot;unfortunateand quot; and that the granite is wet when it is being cut and it is difficult for workers to see any flaws in the stone. While I got the granite for about $500 less than I was quoted by other contractors, I would have surely paid more to avoid such an obvious flaw. For the money spent, I feel that checking for such imperfections should be part of the job and not an afterthought--i will be living with these counters for at least 10 years in my home and feel that their lack of attention to detail deserves more than a half-hearted and quot;sorry about your luck.and quot;

They have beautiful granite at a fair price. from start to finish they were helpful. The measurements and template made perfect so the granite install went smoothly and professionally ,in fact my Granite is the first thing everyone asks about and comments on from friends to other people working on my Kitchen remodel as I learned through all the companies and contractor I used remodeling my kitchen you have to stay on top of everything .plan for the unexpected and pick you battles a total remodel is not for the faint of heart . I would use this company again and I recommend them.. A from me

I enjoyed every aspect of the job. They are a pleasure to work with and they have great employees. They did a great job from the initial visit to thier showroom, to the template , to the installation. I think this is a great company and I would use them again. I think they have great prices. If you want granite you need to check there prices.

Great price, very professional and the granite looks great. I would recommend them for any granite job.

Great. The installation was delayed a day because a compressor went out, but they were great at alerting us to the change as soon as the knew they had a problem.

Overall, I think it went very well but there were some hitches along the way. I was gathering quotes for replacing my kitchen countertops from the existing laminate to granite. I found Stones and Granite of Lex online, among others, and went to Lexington to talk to the ones that had slabs on site so that I could view them. I could not find Stones and Granite initially because the address online was different from their actual address as they had moved. I called them when I was lost and they told me their new address. I met with and quot;Sandiand quot; at Stones and Granite and I immediately enjoyed talking with her. I came in with my measurements and she gave me a ball park figure and I asked if we could look at granite slabs. She was very helpful to me and spent a good amount of time going through their inventory. I asked about remnants and she said they had several that would be good for smaller applications, such as baths. I went home and provided the measurements for my other bathrooms and the basement bar and she worked up some additional pricing for me. Based on comparisons from the other granite locations, their quote was very competitive, their selection was quite good, and we decided to do all of the countertops, not just the kitchen. I went back to their shop within a couple of days to do my final selections. I took a spare floor tile and a drawer from my cabinets, as the entire house had the same cabinetry. My initial granite slab selection for the kitchen was not such a great match when I had my actual samples in hand, so Sandi was very patient with me and we were back to the drawing board going through each and every slab to find the perfect piece. We did find a color that I really liked and we found remnants for all the other rooms. She was a great partner along the way, never rushing me and was letting me know when I was deviating from the initial numbers I was given. Based on the new selection I made, it did cause my initial quote to go up a little. I paid 1/2 deposit for the work, signed the disclaimer and we scheduled the templating and install dates. It's important to read the disclaimer before you sign and you should ask all your questions ahead of time. If you want them to remove the existing countertops and haul them away, that is an additional charge. Because we had so much done at the same time, it was worth it to us to pay for this service. You may run into other problems with your existing structure so you need to prepare to address that. For example, on the day of templating, after the kitchen countertops were removed it was discovered that one section of my cabinets was not perfectly level and we needed to shim it before the installation. There were also 2 additional wooden support bars that we needed to install. They did not remove the countertops from the 3 bathrooms and basement bar on the day of templating. I was told they were able to do the measurements with the existing countertops intact. I was told that there was a small support needed for the basement bar but that the install crew would take care of that, as well as provide a support bar for the dishwasher. I called my husband and had him talk directly with the template crew so that we were clear on what needed to be done. In terms of inconvenience, the major drawback to this step was that we removed the faucets, as instructed, on Monday evening for the Tues morning templating. However, since only the kitchen countertops were removed on template day, we did this for nothing and could have at least kept the bathrooms operational until the day of installation (Thursday). If you've ever removed plumbing from a sink, you know that you don't want to hook it up again for a day and then take it all apart again. The install team came on Thursday morning...Tim, Alex, and Orby. They were great. However, they seemed surprised to find that none of the remaining countertops had been removed. When they began removing the countertops, we were told we needed to have a support bar in the basement. I immediately explained that we were told they were supposed to do that. By chance, my husband stayed home that morning to make sure there were no wrinkles and I'm glad he did. He's a good handyman and we had wood and tools and shims and he had the know how to do the last minute things, but he wasn't, then the morning might have gone downhill very quickly. The guys did a great job with the installation and were very careful with my furniture and cabinets. They cleaned up as best they could and they were friendly. We went around and inspected the work and found it to be great. In summary, I did read the other Angie's List report and can understand the frustration. Stones and Granite is very upfront that they do not do carpentry and plumbing. If you are just embarking on a granite countertop install job, be sure to ask what is included in the quote and what isn't and what prep work is required of you. You'll also want to make sure you have access to a plumber or carpenter if you have to fix something before the countertops can be installed if you aren't a handyman. If I had it to do over, I'm not sure I would have knocked out the job all at the same time because it has not been fun being without faucets and sinks Mon-Friday. However, my overall impression of Stones and Granite is positive and I recommend them (and have) to anyone wanting to do a remodel. I gave a B for professionalism because I felt there was not adequate communication between the templating crew and the install crew. Additionally, I wish I would have been told that the templating could have been done with the plumbing still connected because I surely would have gone that route if I had known about it. As in any home improvement project, you may and probably will run into a wrinkle and will need to react quickly in order for it to continue.

Working with this company was very stressful from the start. As soon as we paid half the amount of the project they increased their quote; raised it by several hundred dollars. This was our fourth quote for the job overall, the first being a very low (verbal) bid. When I spoke with our contact person to express my dissatisfaction she responded as if I had questioned the morality of the pope. She was upset with me and told me that I wasn't even in their office with my wife initially (so wrong). Clearly she had me confused with someone else. Upon speaking with her supervisor I simply expressed my dissatisfaction and was told that we would be made happy. We were not made happy. They didn't do anything they said they would do and I ended up doing a lot of the work myself; things we were not apprised of at the beginning. And although the project is completed I still have carpentry work that needs done. Throughout the project every time we spoke with a different person we got a different story. The template workers said the base cabinets were a little out of level but it shouldn't be a problem. The installers said it was a problem and we had to go out and hire a carpenter to level the cabinets. An office worker said we could have a plumber come the same day the granite was installed to finish out the sink (and quot;no problemand quot;) but it was a different story upon installation. One person said they would remove the old countertops for a small fee. Someone else told us that they did not do that at all. This was a pattern of working with this company. We were stressed, confused, perplexed and our kitchen was a mess (unusable) for two weeks. Instead of having them put a 15 yr. warranted sealant on the countertops we decided to do it ourselves since we do not trust this company. Save yourself some stress and heartache and do not go with this company.