Steve Head Home Building & Remodeling LLC

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The back of the house was built badly in the 1960s and was falling off.  Steve Head rebuilt the back end and saved the sliding doors.  The front of the house was sinking and Steve Head fixed that.  The downstairs bathroom was made fancy for guests.  The upstairs bathroom was moldy and falling apart and was restored to functionality.  The garage (1930s) was shored up and saved without being rebuilt.  All done at lower cost than the more imaginative contractors suggested.
Steve Head is not perfect, but nobody is (I know I'm not!).  Sometimes things were a little slow, I acquired a few leftover plastic sheets, and the upstairs bathroom was not quite as good as the rest.  However, he's a great contractor and I highly recommend him.  I would call him for anything.

Prompt.  Courteous.  Very knowledgeable.  Available in person.  Discussed options and made suggestions.  Understood our needs, desires, and budget.  Answered all our questions directly from his experience.  We have gone through the building process twice before and knew what type of general contractor we were looking for to build our next home.  Steve has what it takes to bid the job and complete the project.

Fairlywell for the most part. Steve was great to work with and always available during construction. Once he was fully paid, however, as things needed correction he tended to drag his feet.  He also always sent a "handyman" to do skilled jobs and often they were not done correctly and had to be redone a second and third time. Eventually most everything has been fixed but some things dragged out 9-10 months before finally completed.  Construction as far as I can tell is ok.  Things I have noticed:  basement concrete was not leveled and now the flooring is coming up.  I have a lot of insects(infestation of asian beetles) mice, bats and snakes in the basement and have no idea where they are coming in through, though I suspect it is because there are gaps between the house and the foundation which is an entry point into the walls of the house. I also have come to find out that many of the building costs  of materials, permits etc were marked up quite a bit so I would not recommend doing a cost plus contract with him. Overall he did an adequate job and I am enjoying my home, but had to really put up a fuss to get the punch list finished and other items fixed.  I am having to re-do some cracking in the drywall, painting and the landscaping was left quite a mess, including an exposed septic tank.

stole tools

(1) Removing the water-damaged beams, walls, roof, and deck.  (2) Rebuilding from the ground up, starting with new support beams.  (3) Closing off the interior in plastic for weeks.  (4) Finally, replacement of electrical sockets and lights and the door. 

Steve is a pleasure to work with.  He is prompt and dependable.  He drove me to various stores so I could select all the elements.  He did not advocate for buying the most expensive items.  He took care of all the details.  After the work was completed, there were a few unsatisfactory details, and he sent over people to fix them right away.
Steve's employees were good but not quite at Steve's level.  They did the job, sometimes a bit slowly and imperfectly, but everything was correct in the end.  In other words, some of his workers were good but not always excellent, and I would definitely hire Steve again.

Your just read it above. I myself would like the details of why this organization has an F rating at the BBB, but the reviewers on this website actually rate him an A. Makes me wonder if some of these aren't family and friends reviews which might explain this obviously broad discrepancy. Mr. Head alleged to me he was a builder with 20 years experience constructing million dollar homes. My home is nowhere close to a million dollars but neither did I experience the quality and ability to perform a SIMPLE construction that I would ever begin to consider on a million dollar home if I could afford one. Something isn't, as my Jewish grandfather would have said, kosher here.

We have other (much more larger!) jobs in the future and I will definitely remember Steve Head for these tasks. A great guy to work with and totally dependable. Would highly recommend him to others. We will be calling him in the future for sure!!
Thank you so much, Steve!!

Steve Herd totally remodeled a rental house I own that required many repairs from an irresponsible tenant. Repairs included complete new bath, new kitchen, tile and wood floors installed, new walls constructed, drywall, paint, carpet. Exterior work included patching roof,  new garage doors, windows wrapped. All work was done finely & professionally. Steve Herd & Company was  great hire.

The experience was great.  All of the subs were professional, conscientious and pleasant.  Steve was a joy to work with.  He was patient through many design iterations and never got frustrated with us (or at least didn't allow it to show if he did!).  The work performed was of excellent quality.  I would highly recommend Steve Head for any construction projects!

Excellent

I did a walk through with him today. I think other people should know. We had a leak that went on for 8 weeks. After I gave him the last check he went away from the work and I had to do the job because he was not catching the problems.

THE FOLLOWING HAPPENED AFTER THE ABOVE STATEMENTS:

Mr. Head had people come in and make all the neccessary reapir, painting. It is now done as it was supposed to have been done on Dec. 1.

He wason the job most days and was always responsive to my calls n and completed as he estimated. The cost overage was minimal.

It was wonderful. They were very professional and did a fantastic job.

He is a terrific guy!  I was satisfied with the roof overall.

Overall:
The workmanship was great. The carport looks great and looks better than the original did 2 years ago before the fire. The siding, shingles and gutters match the rest of the house just as though it was installed when the house was rebuilt in 2011. I really appreciate Steve Head going to the Council Meeting at the Madison County Courthouse in Richmond to present our problem with the grandfather clause. 
Also; I appreciate Steve getting all permits approved, getting all work done, and the work inspected by the Madison County Building Inspector. We had a few setbacks, but no fault of Steve or his crew. The building permits taking about a month to get because we had to wait until the next board meeting, and then we had some snow days and rain days that hampered the work progress.

The cost might be a little more than I had expected. However; I had rather pay a little more for a good quality job without shortcuts, inferior parts, or shoddy workmanship. I highly recommend Steve and his crew from the experience that I had.   

The quality of his work and the attitude to perform the work to the satisfaction of his customers is why I plan to use his expertise again. Steve is to remove the ridge vent on the very top of this same house which the other contractor installed when they rebuilt the house.  Water is blown into the ridge vent during heavy rains with high winds and gets the ceiling wet. Steve is to replace the ridge vent with a solid ridge cap of shingles, add 2 turbine vents and 3 box or turtle vents, per our request.  Also, he is to install an octogan gable vent on the house side opposite the carport which the other contractor had failed to install.

The quality of his work and the attitude to perform the work to the satisfaction of his customers is why I am using his expertise again, and I highly recommend him for this type of work.

Started fine for about the 1st week. I feel I was over charged at least $500.00 for replacing the rotting wood on the band board which was an add on but did not get a quote for it even though I asked for one. After 1st week everything slowed down and workers were only coming about 3 hours a day and nothing seemed to be getting done. After a couple weeks of this I threatened to fire them and a little got done. Discovered that nothing was being communicated from the person I talked to originally (owner) to the person actually in charge of the job. I went over in great detail what I wanted before I signed the contract and yet all he did was tell the job supervisor to build one like they did on some other job. Since this was not at all what we talked about or what I wanted there started to be problems. After about a month and still nothing much being finished I told the job supervisor I was writing a letter to the owner and firing the company. He talked me out of it and I agreed to let them keep working but had to set dates and payment limits and had the owner sign a new agreement. I ended up having to purchase and go get material to get the job finished & find and pay the electrician since they were going to have one of their workers do the electric even though I specified it all had to be done by a licensed electrition. We ended up driving to Cincinnati, Georgetown and multiple trips to local builder supplies to get material so something could be done. I ended up having to be the general contractor telling them what to do and in some cases how to do it. To be fair I think that a couple of the workers were really excellent and really knew what they were doing, but unfortunately weren't told what I wanted. We ended up installing all the railings and the screening and screwing on a good part of the screening framing. All were supposed to be done by builder but at that point we wanted it done and done right. We had to remove, trim and reinstall the composite decking around the grill deck so it matched that on the porch. We ended up redoing the framework around the screen door which was horrible. We had to cover up much of the "metal work" covering they had a subcontractor do. They (metal work guys) really did poor work. It was supposed to hide wood so we didn't have to paint and they left gaps and holes and poor joined areas which we had to hide with vinyl boards. The concrete people did a good job on the concrete for the storage building but put it 1 foot in the wrong area and also hit and damaged exterior electrical conduit which had to be fixed and moved. We ended up having to dump trash every week and in the end had to have 2 truck loads of trash removed and dumped even though they were supposed to. I deducted all material and payments I had to make from the total and in the end was just glad to have it over and didn't charge them for the stuff we had to finish or redo. It also took twice as long as it should have and that meant that I couldn't enjoy the porch for several weeks with nice weather. It was very stressful and frustrating and more than once I was sorry I ever decided to hire them. I do believe it will never fall down. They did build it to last. The structure is solid. I think the finish work was a place where they did not shine. I would hire the supervisor and one of the workers if it was just them and I could make sure they did what I wanted. But I was very unhappy with the owner and the company and the subcontractors they used for the metal work (gutters and metal wrap) and not especially happy with the concrete guys.

Panic stricken, I phoned contractor Steve Head when I found my crawl space rapidly filling with storm water during the second day of what I suppose to be the largest rain event in my county since the keeping of records. To my great delight, he answered my call on a Sunday afternoon and without hesitation offered immediate comfort that he would take care of the problem right away. And he did. Despite the pouring rain and 45 minute drive to the proeprty, he installed a sump pump and had the water flowing away from my home within two hours. Mr. Head previously completed fire damage repairs and upgrades to the property but was obligated in no way to me or my property under these circumstances. He went the extra mile and for this my desperation turned to gratitutde and appreciation for avoiding a potential home DISASTER.

In sum, Steve Head delivers the three main qualities necessary for a great general contractor - quality, cost effectiveness and timeliness. Steve was on-site the day after the fire. He was easy to work with to develop a scope of work and time frame for completion relative to owner needs. He was knowledgeable of the insurance process. Always responsive to take or return calls in a timely fashion. Helped navigate the many, many product decisions while providing no-nonsense advice and quality workmanship. Cost is very competitive.