RAY TRAMONTIN CO INC

Huge errors were made in the cutting and installation of our granite countertops. They denied the problems and were totally unprofessional. We had to have it all taken out and replaced by another company, we are out $2300 for the granite. Go to YouTube and type in "Ray Tramontin" to see the video documentation. The worst thing was that the countertops did not have the same width overhang from one end to the other.The granite hung over the cabinets 1.25 inches on the left and then goes down to .75 inch on the right. The sink top counter has only 5/8 inch overhang. This couldnt be corrected. The seam between the two pieces of granite is horrendous! It was rough and uneven where the two pieces meet, the patterns do not match and there is a huge chip on the front edge w/ a bad patch. This cannot be corrected. They started to install the granite on May 2nd. Immediately we noticed that they cut an extra hole behind the sink that we didn't request. We had to buy a soap dispenser to fill the hole. Also, the holes in the backsplash behind the sink were cut too large for the light switch and outlet plates and they scraped the brand new bronze faucet trying to install that bad backsplash. They said they would cut a new piece. As a result, the breakfast bar top could not be installed without the backsplash in place. The edges of the backsplashes were poorly polished, at best. They were also cut the wrong sizes. The left wall was cut too short and there is a large gap between the tile and granite. It is ruined. The back splashes on the right were too tall and they took them back to re-cut them again! There are several chips on the front and bottom edges of the granite some of which they patched while they were here, some remain. They were improperly polished. The hole for the sink was not cut correctly and doesn't fit the sink properly. Also, there are 2 large chips where the granite meets the under mount sink where food and water can get stuck. They damaged the brand new faucet and scratched our cabinets terribly during installation attempts. We knew most of this was wrong on Friday and called Pete Johns to come out on Saturday because we were upset with the job so far. He came on Saturday and was defensive the second he came through the door and started arguing with my wife. I came in and told him we just wanted him to tell us he was sorry for the mistakes and make the job right. Then he said "I am not going to say I am sorry for anything!" He was so unprofessional I got upset and cursed him out and he left in a huff. After that we felt we should just have someone else fix the problems and complete the job.

Their quality of work is great. The owner was personally involved throughout the process.