Plumbing Systems, Inc. is a full service plumbing company offering a complete line of plumbing services. We offer scheduled appointment times, 24 hour service, professional and knowledgable service technicians and a support team to plan for any size project. Locally Family Owned.
Business highlights
20 years of trusted experience
Emergency Services Offered
Services we offer
Water Heater Repair & Replacement, Maintenance Programs, Drain Cleaning, Video Line Inspections, Toilets, Dishwashers, Garbage Disposals, Gas lines & fire logs, Sump Pumps, Septic Repair & Replacement, Residential & Commercial, New Construction & Remodeling Services.
Description of Work: Brit was very kind and explained what was wrong.He resolved the problem and checked all bathrooms and kitchen to make sure no problems exist anywhere elseSnake was required and resolved problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$164
Chana A.
07/2011
3.0
plumbing
+ -1 more
The service manager took down my information and set up an appointment for me while travelling. He said that they would call that evening. When it got late, I called them back and he had trouble finding my information. Once he found it, he did set up for someone to come the next morning. A new guy came the next morning, about 5 minutes late but okay. I had my fill valave mostly put together already. It took him all of maybe 10 minutes to make a few changes and fix it. He did a good job fixing it. But then I asked for an estimate to put a small sump pump in my crawl space. He came back with $808 and no break down on the estimate. After we talked more, he said that $350 was for a heavy duty pump and the rest was mostly labor. He talked about how they would need to pull the drainage around to the side, etc. But he didn't notice the existing drain until I mentioned it. Then he said they could use that but it would only save about $50. I realize labor is expensive at these places but he explained how simple it was and I never understood why it would be so costly for labor. He also later said that they could install any kind of sump pump that we purchased to knock down the cost. It just seemed like a big fishing expedition with a lot of uncertainty about the price. I felt the estimate was inadequate. He did honor to coupon but still pricey for a 10 minute job (standard service fee of $84.50 minus the coupon) and a poorly done estimate. I may use them again but with great care.
Description of Work: They fixed an already installed fill valve in the toilet and gave an estimate for putting a sump pump in my crawlspace.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$64.5
Response from PLUMBING SYSTEMS INC
I am very sorry for the service you received. I am checking into the estimate you were given and we will be contacting you to let you know if we can give a better price and break down. Thank you very much for your response!
Regina W.
06/2011
5.0
plumbing
+ -1 more
He called when expected and showed up when expected. He worked in a timely manner and cleaned up afterward. He honored the quote and gave me a $15.00 discount for being an Angie's List customer. He was very polite and professional.
Description of Work: Looked at hall bathroom LAV. Gave a quote to replace drain and water lines down to the basement with and without the cabinet being in place. They subsequently replaced them with the cabinet in place. Quote was $395.00
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from PLUMBING SYSTEMS INC
Thank you for your response! We are looking forward to hearing from you again for any of your future plumbing needs!
Jerry E.
06/2011
5.0
plumbing
+ -1 more
The repairman was on time and personable. The repair was quick because he had an unusual tool that made a simple job out of a potentially more difficult job. The price was reasonable and he did not leave a mess. I will use the company again if I need them.
Description of Work: I had a kitchen faucet with a separate multi position handle that came up through the granet sink top. The handle was loose and would move around on the granet when you would move the handle. The nut that tightened the handle was under the counter top in a position that you could not use a standard wrench to tighten it. The repair man had a special wrench to do the job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$72
Jacqueline R.
06/2011
5.0
plumbing
+ -1 more
Very good
Description of Work: Had called to inquire about installing equipment to improve the water pressure in my shower. Plumber responded promptly and on time. Found out that the new shower head I purchased was the cause of the low pressure as it still had the water saver plug installed and it had material in it thus decreasing pressure ever more.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
JAMES K.
05/2011
5.0
plumbing
+ -1 more
We used this company before... about 6 months ago. Since we were pleased with their work the first time, we called them again for these issues. We called the office on Tuesday and they set the appointment for the next day (Wednesday). Representative arrived around 3:00 PM on Wednesday. After we explained what we needed to have done, the representative provided an estimate... which included some discounts (including the Angie's List discount). We agreed to have the work done and, since it was late in the day, also agreed that he would get all the materials and come back to do the work the next day (Thursday). Plumber arrived about 9:00 AM and started the work. He ran into some issues and called the supervisor for assistance. Supervisor arrived within 30 minutes and help resolve the issues. Supervisor also advised us of some product options... which we need to follow up on. It took about 6 hours to complete the work.
Description of Work: Replaced toilet commode, repaired/replaced outdoor faucet, repaired/replaced hot and cold faucets for clothes washer, removed old natural gas grill and installed quick-disconnect connection, helped convert new outdoor grill from propane to natural gas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$691
Bessie J.
05/2011
5.0
plumbing
+ -1 more
Although I was able to solve the problem myself and did not need to follow through with service, I was very pleased with the friendly professional and prompt manner Plumbing Systems, Inc. demonstrated. Also, I was pleased with their efforts to schedule service to meet the needs of my busy schedule. I will definitely call them for service in the future. I was made aware of this company via Angie's List. I called the company direct to avoid an earlier experience when another company did not respond to my email sent via Angie's List. This issued involved a pest company. Angie's list did apologize for the company when I notified them some time later via email. However, I have never heard from the pest company.
Description of Work: No service was performed. I was able to solve the problem prior to my scheduled appointment.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer H.
04/2011
5.0
plumbing
+ -1 more
We called the evening that we noticed the leak and they indicated that they would be there the next morning. They were very punctual, professional and completed the job in a very short amount of time. From the damage, we knew that drywall had to be removed and they did so leaving as little mess as possible. The cost was very reasonable and we were pleased with the results. We would recommend them to our friends and plan on using them again as the need arises.
Description of Work: Repaired a leaking outside faucet that streamed water into our house when turned on.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$231
BETSY P.
04/2011
5.0
plumbing
+ -1 more
As described above, I got a prompt response when I called and it was on a Sunday. The tech came when he said he would and installed the heater without making a mess or anything. Chris is highly recommended and he can be depended upon to get the job done right and explain all charges. I was highly as pleased, as usual, with this company and would recommend them to people who want the job done right. They are not the cheapest, but are worth every penny as far as I am concerned.
Description of Work: I got up on Sunday morning and discovered that water heater had decided to call it quits. Since the heater is in the back of a linen closet and can flood the bathroom or worse, I decided that I needed assistance as soon as possible. I had used Plumbing Systems before but didn't know if they had weekend service. The phone was answered by a nice man who asked about the size of my tank, etc and assured me that he would get in touch with a tech who would call me when he was ready to come to my house. Chris did, indeed, call in a short time. He was loading the tank on his truck and would be at my house in about 1/2 hour. He arrived when he said he would and before long I had a new water tank installed. Chris is very professional and polite and very neat - doesn't leave a mess. He answered all questions that I asked and explained the costs involved. I also got a senior citizens discount and $15 off because of the coupon that Amy's List has online. I, once again, highly recommend this company and their employees. They may not be the cheapest, but they are worth every cent as far as I am concerned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Mellissa D.
04/2011
5.0
plumbing
+ -1 more
Chris was SUPER. He was very polite and efficient with his time. He had my disposal replaced in about an hour. I was super happy with the job!! THANKS!!!!!!
Description of Work: I had my garbage disposal replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$216
Craig L. M.
03/2011
5.0
plumbing, water heater repair, wells
+ 1 more
Cameron and a co-worker worked efficiently and were extremely professional. They will be the only call I make for plumbing services. Give them a call--they WILL NOT disappoint !
Description of Work: PSI installed a tankless gas water heater, exhaust piping/venting and sump pump. I also purchased the lifetime maintenance contract.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Shannon L.
03/2011
5.0
plumbing
+ -1 more
Problem fixed- Great service- Reasonable Price Chris was very knowledgeable about how to inspect and address the problem. He was very professional, personable, and cost efficient. The service was excellent! I would definitely use him again. More importantly, my wife would want to use him again. She was very impressed with his service as well, especially with him cleaning up when he was done.
Description of Work: Upstair's toilet needed to be re-sealed to prevent further leaking into the downstairs area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from PLUMBING SYSTEMS INC
Thank you very much for your response! We appreciate your kind words and look forward to doing work for you and your wife in the future!
Rebecca K.
03/2011
5.0
plumbing, water heater repair
+ 0 more
We found water on the floor Saturday morning and no hot water. We contacted Plumbing Services based on the reviews on Angie's List. Within 80 minutes Chris arrived with a replacement water heater. He assessed our system and noted that our shut off valve to the water heater also had gone bad. He replaced the water heater and fixed the valve. He even put up with our curious Boxer. We had hot water in 90 minutes. Chris checked the system and our hot water before leaving, and cleaned up during his visit. We were very satisfied with his work.
Description of Work: Replaced a leaking electric water heater and connecting ball valve.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from PLUMBING SYSTEMS INC
Thank you for your response! It has always been top on our list to take care of our customers and everyone in their home. I'm very glad we had the opportunity to help you in your time of need! Please give us a call with any of your future needs!
Rachael G.
03/2011
5.0
plumbing
+ -1 more
Chris came out twice to deal with a problem with our shower drain leaking. The first time, he fixed as well as he could without cutting into my wall and let me know all of my options. I was told what I could do as a homeowner to keep from having to have extra work done. I was also told exactly what he could do as a plumber to fix the problem completely. We chose to have him come back to complete the job. Chris was great and the work was awesome. The only complaint I had was when Chris had to leave in the middle of the job and another individual came in to complete it. He did not put the piece of the ceiling back and my husband failed to check before he left. As a result, Chris had to come back at 7 pm to replace the tile. I did appreciate that very much. The cost listed was for both visits. It did include a $45 trip fee which I am used to because of where I live. But, it also included a $59 out of town fee because I live in northern Madison County. Because of this it is unlikely I will call them out for smaller jobs. But, it is a charge I would be willing to pay for larger jobs as I have been unable to find a reliable plumber in Richmond.
Description of Work: The shower drain in the upstairs bathroom was leaking in the walls. The first visit repaired it without cutting into the wall. We chose to have Chris come back and replace the pipe for a more complete repair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$360
Response from PLUMBING SYSTEMS INC
Thank you very much for your response! While inexcusable, the absolute last resort is to have to pull a technician off of a job that he is in the middle of! I am very sorry that this has happened and while I am unsure of the circumstances behind it, I can promise that if you need us for any future work, that it will not happen again! Also, I am sending a check for $45 back to you for the trip fee. It seems you were over charged for this! I would hope that you feel comfortable in calling us back for even the smallest job, we would like the opportunity to improve and make it worth it for you! Thanks again for your kind words!
Shelby C J.
02/2011
4.0
plumbing
+ -1 more
The assessment of the problem assumed the sewer line flowed in a direction different from reality. Due to this, it included two clean outs and a potential of having to re-locate an outside A/C unit. When the work was done, the single clean out was adequate. The pipes were shallow and all digging was by hand. The plumbers were diligent and came prepared to accomplish the work. The plumbers were polite. I just wish they had asked the questions about which way the sewer ran and how many bathrooms were in the home. They were surprised that another sewer fed into the drain. I think that could have led to a different approach.
Description of Work: This was a clogged outside sewer line. The company had to install a clean out. The initial assessment included an incorrect assumption and that two clean outs would be needed. The final bill was less than the estimate. If the clean out had been there, the city would have un-clogged the drain at no cost. There was no consideration of using the 50 + year old clean outs inside the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$570
Response from PLUMBING SYSTEMS INC
Thank you very much for your response! This was definitely not a typical situation, with two sewers coming out of the house! But, I am glad everything turned out well! Thanks again!
JAMES K.
02/2011
5.0
plumbing
+ -1 more
We purchased a home in Lexington. It had an electric stove, and a refrigerator with a freezer that wouldn't stay cold enough... plus, we broke the ice maker supply line when we pulled the refrigerator away from the wall for cleaning. We needed new appliances. We prefer a natural gas stove over electric, so needed a "gas certified" plumber to install a gas supply line. And we needed a new water supply line for the refrigerator. I called Plumbing Systems Inc because of reports on Angie's List. They arrived on time, surveyed the work needed, and provided a detailed estimate (with alternatives). When we authorized the work and selected our "alternatives of choice", he went to get the supplies needed, returned, and performed the necessary work. Total time was about 6 hours (arrived at 9:00 AM, left at 3:00 PM): about 2 hours for the estimate, 2 hours to get supplies, 2 hours to do the work.
Description of Work: Installed new natural gas supply line for kitchen stove; installed new water supply line for refrigerator water and ice maker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$695
James W.
02/2011
5.0
plumbing
+ -1 more
Chris fixed both issues on the water heater (had the parts on his truck so no extra trip) and fixed the drip on my pump waterer out in my barn without any complaint at all about being in the cold in the barn! Was pleasant to all my animals and especially me! I would highly highly recommend this company without a reservation at all. Chris was exceptionally polite and helpful and even adjusted my horse waterer to be more efficient for me after he fixed it! How thoughtful!
Description of Work: Chris came out from Plumbing Systems Inc (he was wonderful!!!) and the thermostat and the lower heating unit had gone out of my water heater. Also my pump waterer in my barn was leaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$451.56
Rob A.
12/2010
5.0
plumbing, garage doors
+ 0 more
The plumber took great care to clear all drains in the double sink and make sure the disposal was clean and operational, then double-checked to gasket seal for leaks. Overall, the service was great, reasonable, and the plumber was very personable and did a great job--and since we were preparing for a large group of visitors for Christmas, we were very pleased at the prompt service.
Description of Work: We had slow drainage at the kitchen sink that appeared to be related to the garbage disposal. The plumber diagnosed the problem, cleared all drains (including the overflow) and cleaned out the old but still serviceable disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$131
Ellen L.
09/2010
5.0
plumbing, drain cleaning
+ 0 more
They did the work well. He was clean, he checked everything, and he was very nice. It was expensive even after my senior citizen discount. They are ecological and certified.
Description of Work: Plumbing Systems cleaned a drain for me; my shower drain was backing up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Emily B.
08/2010
5.0
plumbing
+ -1 more
He was really nice, and very thorough. I would consider them in the future.
Description of Work: I needed them to fix my sun and replace a dirty pipe.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BETSY P.
08/2010
5.0
plumbing
+ -1 more
This plumbing service contacted me within a few hours after I bought the toilet at Lowe's. An appointment was made for early on the next day (Friday, July 30). The plumber arrived the next morning within the time frame which was given me. He was very professional and helpful and explained things to me better than is often the case with such services. The installation of the new toilet was done in a very professional manner and there was no mess. (Installation of toilets can mess up things sometimes.) In addition, he took away the old toilet. I was so pleased with the service that I asked the name of the plumber and indicated that I may use this service in the future. I was very pleased with the whole experience.
Description of Work: This was a contract service for Lowe's. I bought a new toilet and needed it delivered and installed. This service was included in the amount that was paid to Lowe's.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mark G.
07/2010
5.0
plumbing, water heater repair
+ 0 more
The job was done fantastically, very professional. I couldn't have been more pleased. I have used Plumbing Systems for a couple of years now and have had them out multiple times to my aging home, I have always been pleased with their services and I have felt confident in their experience and workmanship. Very knowledgeable.
Description of Work: They replaced my gas water heater the last time I had service, it was about 9 years old and had a leak coming from the bottom. PSI came out to look at the problem and gave me a price before they started work. After I accepted they got to work and had my water heater replaced with a new one in under 4 hours (that included the time it took them to go get a new water heater from their supplier). About a week and a half after the job I had a plumbing inspector call me and come out to inspect the work, the water heater passed inspection and the plumbing inspector told me that PSI always does a great job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Rick M.
06/2010
5.0
plumbing
+ -1 more
Good. I would recommend them to anyone.
Description of Work: Repaired sump pump after it had failed. Came in and did the work and were very prompt couteous and efficient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
mark G.
07/2009
5.0
plumbing
+ -1 more
We had a new kitchen sink installed in place of our old sink with a new faucet and garbage disposal. Called two of the companies on Angie's List and they could not come out to estimate or do the work for 2 days at the soonest so we called some companies out of the phone book and found a company that would come out that day (called at 11:30 and they came at 3pm) Plumbing Systems. The man looked at the kitchen and the new products and gave us a price of $425 with a warranty of 1 year, we agreed to the price and he got started. Installed new stuff and cleaned up area when finished. He gave us coupons for the next time we call, we will call again. A++ courteous and professional, will call again
Description of Work: We had a new kitchen sink, faucet and disposal installed
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*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Natural Gas Lines,
Wells and Pumps,
General Remodeling,
Garage Doors,
Homebuilders,
Septic Systems,
Excavating
FAQ
PLUMBING SYSTEMS INC is currently rated 4.3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
PLUMBING SYSTEMS INC accepts the following forms of payment: Check,MasterCard,Visa
Yes, PLUMBING SYSTEMS INC offers free project estimates.
Yes, PLUMBING SYSTEMS INC offers eco-friendly accreditations.
No, PLUMBING SYSTEMS INC does not offer a senior discount.
Yes, PLUMBING SYSTEMS INC offers emergency services.
Yes, PLUMBING SYSTEMS INC offers warranties.
PLUMBING SYSTEMS INC offers the following services: Water Heater Repair & Replacement, Maintenance Programs, Drain Cleaning, Video Line Inspections, Toilets, Dishwashers, Garbage Disposals, Gas lines & fire logs, Sump Pumps, Septic Repair & Replacement, Residential & Commercial, New Construction & Remodeling Services.