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Pieratt's Inc.

Appliance Sales and Installation, TV Sales, Appliance Repair,

About us

Pieratt's is Central Kentucky's largest locally-owned retailer of Home Appliances, Mattresses, Home Theater and HDTV, and Furniture. Pieratt's also has the Consumer-Rated #1 service department in the area. Since 1946, Central Kentuckians have trusted our professional sales associates for the right advice on the right brands at the right price. Nobody beats Pieratt's!

Business highlights

78 years of trusted experience

Services we offer

Pieratt's offers retail sales of major home appliances, home theater including HDTVs, mattresses, and furniture. Along with these products, we offer home delivery, setup, and haul-away of old merchandise, custom home installation of appliances and home theater, and a complete service center for in-warranty and out-of-warranty repair of all items we sell.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.112 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
8%
2
17%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.2
responsiveness
4.3
punctuality
4.5
Showing 1-12 of 12 reviews

Pam H.
04/2021
5.0
appliance repair, tv sales
  + 0 more
I purchased a new TV for my home and the delivery and set-up guys, Terry and Jordan were awesome! They were friendly and professional. They patiently explained the operation of the unit to me and made sure I was comfortable before they left.
Description of Work: TV delivery and set-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tristan F.
01/2021
5.0
appliance repair
  + -1 more
It was excellent overall. Chris (the Service Tech) was able to get a part that no-one else able to get. In four days.
Description of Work: appliance repair and part
Rating CategoryRating out of 5
Yes, I recommend this pro

Hubert F.
08/2015
5.0
appliance sales
  + -1 more
They sold us a genair electric wall oven. They installed it and took away the old oven. We have been very happy with the oven so far.
Description of Work: Appliance purchase and installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Michael J.
08/2014
5.0
home theater design, appliance sales
  + 0 more
All went well. Showed up when they said they'd be there and did all I asked.
Description of Work: investigate lighting damage to tv, blue-ray and surround sound

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Sundra H.
06/2014
2.0
appliance sales
  + -1 more
I called Green's Repair and got what I needed.
Description of Work: I called to schedule a service man to come for my clothes washing machine. Even scheduling a week in advance I could not get an A M appointment. They put your name on a list nd the service man calls the night before to tell you when he will arrive. I have many afternoon appointments. It is REDICULOUS that even in advance they cannot schedule an A M request.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
2.0


Joseph O.
10/2013
1.0
appliance sales
  + -1 more
This experience is old so some details have faded. But I've recently joined A-L and it occurs to me this merits a review. Short version, we bought a dishwasher. It was a good machine at a fair price. We paid for installation. After installation it leaked and damaged our property. Pieratt's response was to tell us the installer was a subcontractor and he was on vacation. We eventually got our monetary cost covered by the subcontractor, but Pieratt's in my opinion was unresponsive and did not stand behind what they sold us. Have not been back and will not go back.
Description of Work: Sold and installed a dishwasher

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Pieratt's Inc.
Pieratt's prides itself on providing a high level of customer service, and our delivery department subcontracts with a select few licensed & bonded professional installers for installation of built-in appliances to ensure the highest level of professionalism. Unfortunately, every installation is not perfect, and cases such as this are the very reason Pieratt's only uses licensed and bonded contractors. As described above, all damages were repaired and paid for by the contractor. We do apologize that you were in any way inconvenienced during the installation process, and hope to provide a better experience in the future if provided with the opportunity.

Carolyn P.
09/2013
3.0
appliance sales
  + -1 more
Service men were good. Salesman not.
Description of Work: I built a new house with Ball Homes. they provided the appliances which I chose months ahead of time. the wrong refrigerator was delivered and I had to show a picture of the one I ordered to prove it wasn't right - tried to tell me the one I received was an upgrade. It wasn't. the stove was defective and had to be replaced. The dishwasher door was damaged, preventing it from going 100% under the counter - a new door has to be built and delivered and re-installed. While the service men were excellent, the sales person was upset with me. I will not deal with them again.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


jo p N.
04/2013
5.0
tv repair, appliance sales, tv sales
  + 1 more
I was very happy with the service they provided. They came on time and the work was completed when they said it would be. I would use them again in the future if I needed to
Description of Work: Pieratt's Inc. has repaired a few things around my house over the years

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$62

Robert L.
12/2012
5.0
appliance sales
  + -1 more
Very satisfied both times
Description of Work: Have bought an over-under microwave/regular/convection oven combo, and a high efficiency front-load washer and electric dryer from Pieratt's in the last three years. Their sales people are both helpful and supportive. Their inventory is substantial. I may be buying a 46 in. flat screen LCD TV from therm in the very near future. The Mt. Tabor Road store seems to have more inventory on the floor than the Nicholasville Rd. one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Constance J.
07/2012
5.0
appliance sales
  + -1 more
They told us it was not worth repairing and if we choose to buy a washer through them they would apply $40 towards the price. They were professional, courteous, prompt, honest and very reasonable prices. They are trustworthy as they are a company that has been here along time.
Description of Work: I went to Pieratt's Inc. to check out our washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Patsy A.
11/2008
5.0
appliance sales
  + -1 more
They are a local company and have been in town for 70 years. I priced TVs every where and theirs was by far the lowest for the quality. They were informative and they were very responsive to my needs.
Description of Work: I got an LG TV from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

NICK M.
09/2008
2.0
appliance sales
  + -1 more
The prices were good. Delivery took 6 weeks and was promised in 2-3 weeks. The installation of the wall stove went well. The refrigerator delivery was poor, they brought the wrong one and it didnt fit. The salesman actually ordered the wrong one at the store. The correction was made quickly, however. The installers scratched the side of the refrigerator. I did not give them the opportunity to fix it. The range hood never came, so I ended up canceling my order.
Description of Work: I purchased a wall oven, stove top, refrigerator and a range hood from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
2.0

$2,700

    Contact information

    110 Mt Tabor Rd, Lexington, KY 40517

    www.pieratts.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Wednesday:
    9:00 AM - 8:00 PM
    Thursday:
    9:00 AM - 8:00 PM
    Friday:
    9:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    TV Sales,
    Appliance Repair,
    TV Repair,
    Stereo and Home Theater Systems,
    Mattresses,
    Furniture - Sales

    FAQ

    Pieratt's Inc. is currently rated 4.1 overall out of 5.

    Sunday: 12:00 PM - 5:00 PM

    Monday: 9:00 AM - 8:00 PM

    Tuesday: 9:00 AM - 8:00 PM

    Wednesday: 9:00 AM - 8:00 PM

    Thursday: 9:00 AM - 8:00 PM

    Friday: 9:00 AM - 8:00 PM

    Saturday: 9:00 AM - 7:00 PM

    Pieratt's Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Pieratt's Inc. does not offer free project estimates.
    Yes, Pieratt's Inc. offers eco-friendly accreditations.
    No, Pieratt's Inc. does not offer a senior discount.
    No, Pieratt's Inc. does not offer emergency services.
    Yes, Pieratt's Inc. offers warranties.
    Pieratt's Inc. offers the following services: Pieratt's offers retail sales of major home appliances, home theater including HDTVs, mattresses, and furniture. Along with these products, we offer home delivery, setup, and haul-away of old merchandise, custom home installation of appliances and home theater, and a complete service center for in-warranty and out-of-warranty repair of all items we sell.

    Contact information

    110 Mt Tabor Rd, Lexington, KY 40517

    www.pieratts.com

    Service hours

    Sunday:
    12:00 PM - 5:00 PM
    Monday:
    9:00 AM - 8:00 PM
    Tuesday:
    9:00 AM - 8:00 PM
    Wednesday:
    9:00 AM - 8:00 PM
    Thursday:
    9:00 AM - 8:00 PM
    Friday:
    9:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 7:00 PM