Mr Rooter Plumbing of Lexington KY

he fixed it

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Good. They are responsive and professional. It wasn't an emergency but they had someone out within two hours. They replaced our old bathroom sink faucet fixture which had started to leak. Price did seem a little high.

We had good service from them. They came real quickly. They were in and out in a very reasonable amount of time. So far, what they did seems to be working. I assume the price was right for the work like that because we didn't have time to get estimates on.

The guy that came out was very professional. He was talkative and told us what to do. We spent $110 and we had a coupon for $25. They forgot to take the coupon off and it took a while but we eventually got our $25 back. We would use them again.

They were there when the said they would be, neat and clean. We knew the cost before they started the work. I thought the price a little high for 30 minutes of work, but it was better than the alternative.

The service was prompt, professional and reasonably priced given the quick response time. (The only down-side is that the plumber recommended Coit to do the cleanup. Coit cleaned up but is not someone I would call again. At least Mr. Rooter had someone to recommend, however, and I do not fault them for the Coit service.)

The owner of the company, David, had done a plumbing repair for us a few years back,doing business as CPR (Complete Plumbing Repair). I liked that he was prompt, honest and did not overcharge. When I called him last week to come back and look at a leak in my upstairs bathtub, he mentioned he was now doing business as "Mr. Rooter". He did not explain to me that it was a franchise he had purchased and that he was sending his hired plumbers to do the work. I was disappointed that he had not come himself. I did get a "same day appointment". A man named Chris came along with another guy who was in training (forgot his name). I was offered a discount if I would sign up for the "Advantage Plan" at $99 for 3 years which would give us a plumbing check up and other little perks such as "priority scheduling" and "periodic specials" . I hired a plumber and I felt like I was dealing with a used car salesman! Chris was otherwise courteous and professional. They did a good job, but for a plumber,it looked like an easy job. The men did wear boot covers on their shoes to keep mud off our floors, but when they cut open the ceiling to check for a leak in the plumbing up above, they left the big drywall mess of "crumbs" for me to vacuum up. They worked very quickly, after all, time is money! Overall, I felt like I was overcharged for an easy, quick job. $500 for a couple of hours of work is just too expensive for me! Next time I will get a few more quotes before I decide to go with Mr. Rooter.

They were very professional. They came the same day I called. They wore shoe protection and a floor mat to clean their shoes with. The contract explicitly stated everything in clear terms. Excellent service provider.

Great. We noticed the leak on a Saturday afternoon and called several places, who either didn't return our call or told us they were booked for a week. Mr. Rooter took our information professionally and had someone out to our house in 90 minutes. The plumber was professional and courteous, explained everything he was going to do, went over the estimate and cleaned up when he was done.