Mr. Electric of Central Kentucky

They did a good job, the guy was very helpful. I was very happy and no complaint.

I had previously used this service almost a year ago and was charged a very high fee for diagnostics without fixing the problem. Since this problem is intermittent when it rains, they said they could. not fix the problem when it was working. When my appointment time arrived, the lighting was working and was told that I would be charged to perform diagnostics.

They were a little high, but he did excellent work. He was just as nice as he could be. They are very efficient and very knowledgeable. He took down a ceiling fan and put down another one. Maybe a couple hours. He did completely clean. Just his knowledge and how he surely knew it was a new switch and all kinds of things. That we knew how to care for what was installed.

Fine. Diagnosed problem, procured proper materials, and did the difficult overhead work effectively. Plus he's a good guy.

We have used Mr. Electric multiple times now-we have been very impressed every time. We always ask for Carl as we think he does great work and is always very kind. This company is not the cheapest but I am a firm believer in "you get what you pay for" and I have used other companies here in Lexington and they don't compare. This is a very honest company and they stand behind their work. I also think Dana and the other lady in the office are super nice and go above and beyond to work us in when we need something. I will use them again, they are well worth the cost to know my family is living in a house with safe electrical work.

They arrived fairly quickly, gave me my options and prices. They got started quickly and finished ahead of what they said. All has worked fine since then.

The provider was easy to talk to, very professional, answered my questions, worked efficiently. This was part of a promotion, 2 hours of electrical service for $100. There was no sales pressure to get more service. We have more electrical work to do, but could not afford more services at this time. The guy was totally fine with this. I would use this company again.

he was very professinal but the price for 2 hours work was way to much i`m very upset with myself for agreeing to let them do the work I will never use them again what a joke

Arrived on time and installed the fan timely, but it immediately made vibrating noises and had to call him back to make corrections. After a couple of months, the fan makes noises like there is something not tightened up properly.

The service was excellent, the technician was very good & polite. They came in put a mat down & shoe covers on to make sure they didn't track in any dirt & cleaned up everything as they were working. They showed up on time & they came a second day to finish up the work. Everything they did was very professional, I'd highly recommend them!

I was extremely disappointed in my experience with Mr. Electric. I wanted to have 6 external light fixtures changed. Each one was likely to take about 15 minutes to change out and all materials were ready to go. I know that it would only take 15 or less minutes because my painter and I were able to do it in that amount of time, so I'm sure an expert could also accomplish the job in that time frame. As such, there was approximately 2 hours of work. The quote I received was $823. I understand that Mr. Electric does not charge by the hour, but what does matter is whether the price is a market price for the job to be performed. No matter how you look at it, $823 for 2 to 3 hours tops of work, is not a market price. No matter how I discussed this with the technician or office manager, the only response I got was to argue. The company made no effort to understand my point and understand if there was anything possible they could have done differently or any way to learn from the experience in the future. In addition, since they are structured where they come out to quote and then start the work, I had to take a half day off of work to be at the house to listen to the over-priced quote which is an inconvenience to the customer. Since all work was on the exterior of the house, there could have been an opportunity to come and take a look at it and provide a quote without me on site. Rather, the way the company is structured, all of these items led to one really bad experience. Since my experience with them thus far has been that they will simply argue with anything I say and refuse to reflect on themselves, I expect to see a strong dispute to this review. I am an accountant and a banker and I understand how overhead works, and there is absolutely no justification in my mind for your pricing on a small residential job like the one I had. I also expect they may try to put it back on me because the technician left his mat on my front porch and I threw it away after 2 days of it sitting there. I figured if it was that important, someone would have been back to get it. Since they weren't, I really didn't want to see anything with the Mr. Electric logo on it after the experience I had, so I threw it away. All in all, I will never use this company again and will go out of my way to make sure my friends and others know about my experience.

He was good. He had good timing and good quality of work. Very professional!

It went well. He was on time and did a nice install and cleaned up behind himself.

The switches were put in properly. Some of them were crooked and not in line with the others. While trying to fish a wire through the wall he went into the room behind the wall and punched a hole into so he could get the wire where it needed to be. He didn't even ask befor doing it. The hole was just left when he was done with out any comment about it. It wouldn't have been to hard to fix accept he hadn't cut out the piece so I could replace it, he had like I said punched a hole.

The electrician was very prompt and courteous. He came in and inspected the first fan to replace the light kit. He could not do the work because the light kit needed for this fan did not match what I had purchased (I had old style with plug). Therefore, no work done. He found the switch was broken on the second fan light kit and replaced it. Did not need the new light kit as I thought. The repairman was in my home less than 40 minutes. Later, I called the company to inquire about a return service for the balance of the two house of service labor. They declined to return saying the coupon was for a one-time trip and even though it required only 30-45 minutes of work, that was all I could get. I understand the coupon is for obtaining new clients, but I was disappointed not to receive the two hours of service.

The work was satisfactory. i did not care that part of the visit was to try to sell me a contract to Mr. Electric as well as two related companies. That is why I will not use them again.

I called back to see if we could further discuss the new system and never received a return call from company.

We wanted to have change a few outlets from 2 prong to 3 prong and a few other things time permitting.. We purchased all the parts necessary as the deal only covered labor. The electrician got here and said the 15 minutes it took him to get here were deducted fromt the 2 hours then he was talking to my husband for 20 minutes and that was deducted from the 2 hours. Then he said to do what we wanted would cost an additional $284 as he said that they charge by the job not the hour. So I contacted their office and the woman I spoke to confirmed what the electrician said and that he could do work for 40 minutes under the deal. I am very disappointed in their service and lack of communication. The details state the coupon is for 2 hours of electrical labor and does not include parts, permits or materials. It does not state anything about a travel charge. The technician is nice but the lady in their office was a little rude. 11/14/14, Response to company response: Thank you. Yes, after some negotiating after the initial problem with time, labor, and terms of the deal, we are fine with the work and cost. The deal I purchased was for 2 hours of electrical labor for $99, and that is all I expected. No where in the fine print did we see that travel time to our house would count toward the labor, and, we had all parts and materials ready to go. No where did it say that we would have to pay MORE ($284 was the quote!!) than the $99 for work that fit into the 2 hours of electrical labor that I paid for. Once at our home, the technician (and owner by phone) said that their company does not charge by the hour, but by the job, so we'd owe more for this particular job. But that was NOT what the deal I purchased said. It was a pretty straightforward job, so I was surprised when told that we would really get less than one hour of labor once the travel time and talking time was deducted. And that I would owe an extra, pretty significant, amount. I did not realize that I would get a call before he came...we had confirmed the Monday morning time less than one business day before, and someone was home during the scheduled time. I am sorry for that confusion. The technician was very polite, did good work, and completed the outlet job satisfactorily once his boss approved the work without us having to pay an addition $284, which is why my husband tipped him. :) In the end, we got about 45 minutes to one hour of labor for the $99, and did not have to pay more for the job.

It went okay. One of the lights had to be fixed again and I hired someone else. I thought this company was expensive

I purchased the $85 for $200 worth of work special offered on the site. There was a bit of confusion as they do not charge by the hour but by the project. After discussions with the electrician we were able to come to an agreement to get the work done.

In part my error for not requesting an estimate ahead of time, but we utilized a Big Deal coupon with another electrical company several weeks ago. They performed considerably more work than requested of Mr. Electric for less than $200. My (incorrect) assumption then was that this current coupon would have more than covered the installation of a ceiling fan on an existing bracket. The quote received on arrival (over $100 more) was outrageous. The timing of the service call also did not run smoothly. It was set up for between 3:00 and 5:00 PM. I received a call a little after 1:00 PM from the technician saying he had cancellations and could he come over earlier. I told him him I had to check if someone would be at home before 3:00 and would call him back to confirm. He drove over to my house anyway; there was nobody there to answer the door! I left a voice mail at 2:45 once I had contacted my son to say it was now OK to go to the house. I heard nothing from the technician until just before 5:00 and that he did not receive my voice mail.

They installed a new ceiling fan in a room that is basically two stories high and they did an excellent job. The tech that came out was great. He was knowledgeable, friendly, prompt, and answered all my questions.

He didn't seem inclined to check the outlets and I had to ask him to after he checked the circuit breaker.

It was like too much. The guy was good. It costs a lot, we just couldn't afford at this time.

There was miscommunication from the beginning. The person we were dealing with knew that we wanted light fixtures replaced in 2 bathrooms and the ceiling fan installed. She did not explain, nor , I guess, did we read the fine print saying that the $99 was for worrk only and if the technician had to install anything, the entire job was reestimated at their standard electician prices. The revised estimate came out to $659. We decided that the job could be done by a handy man so just went ahead with the fan only. The technician was polite.