Monthie Mechanical Inc

Our furnace conked out on the coldest night of the year so far. Unlike another company who sent someone out who misdiagnosed the problem, said it couldn't be fixed until Monday and left, Monthie sent out a tech who was promt, polite and efficient. He properly diagnosed the problem, had the part with him, gave us a thorough explanation of both the problem and solution, and made the repair in short order. Our former HVAC company has lost a customer. Monthie has gained one.

We have an old Lennox furnace that is still in great condition. Trying to use it as long as possible. The guy came and looked at it, said they wouldn't check anything but co levels and then charged me 50 to just walk away after sharing that info.

They were very professional. Addressed the issues requested. No high pressure sales or fear based tactics. Answered follow up questions. Service performed as scheduled.

Pleasant and knowledgable, prompt and neat...a very good experience overalll

The technician, Brad Irvin, was knowledgeable, efficient, personable; with the ability to communicate, and had the tools and equipment needed to perform the tasks. In my opinion, he is an excellent employee & face for this Company.

I contacted Monthie Mechanical and scheduled an appointment for an estimate on a system replacement / install. They scheduled an appointment promptly and a representative reported timely the following week. The representative was professional, knowledgeable, and thorough. Monthie Mechanical provided a detailed estimate on site and answered all questions to my satisfaction. The estimate proved higher than many competitors offering comparable equipment and service, however the proof is in the final product. From researching Monthie Mechanical, I believed the company prided themselves in understanding the details make the difference. Well that is where the problem came in for me. After the representative left, I also left home and went to work for the day. Upon returning late in the evening, I was welcomed with a very hot home. The heat for the second floor of my home had been running continuously even though it remained set for cooling. I contacted Monthie Mechancial after hours, and a service technician promptly reported to my home. He explained it was unlikely their representative did anything to cause the unit to malfunction, and I would be charged a service fee if the problem was not attributed to them - fair enough. It took the service technician about 1.5 hours to identify the problem and repair the system to my satisfaction. The technician explained one of the wires had been pulled from the unit in my attic causing the unit to malfunction due to low voltage. The technician stated the problem was their fault as it appeared the representative must have become hung up on the wire and inadvertently pulled it from the unit. As details make the difference, I expected a call from Monthie Mechanical the following day apologizing for their mistake. Mistakes happen and I do not fault them for the initial problem. This slightly inconvenienced my family for the evening affecting our comfort, dinner, and our babies from sleeping, but was a minor problem in the scheme of things. I gave Monthie Mechanical one week from their mistake to offer an apology before posting this comment. I will not select them for the system install. My decision is not based upon estimate or the mistake made but soley on their failure to respond after the fact. This is likely an isolated incident from an otherwise reputable company and hopefully will prove as a learning point moving forward.

Had an excellent experience with Monthie. The service tech was extremely professional and explained everything in detail.

They were good. I had a problem with my unit so I called them and they showed up. They said, "Oh, this is what it is." They fixed it and it went great. They were also here when they said that they were going to be.

Technician arrrived on time. He was very courteous, knowledgeable, understanding of the problems, explained in detail about unit, it's age and possible future isssues that may arise. From the time I called the office, everyone I encountered was friendly, helpful, and prompt regarding my requests. Was called to let me know what time to expect the technician. Very reasonable pricing and I was pleased with the outcome. Response was same day, within a few hours of my call. I would definitely use the services of the company again. You just can't beat the service from a privately owned business! Thanks to everyone at this company! What a pleasant experience!!!

This company give us service the following day, Brad, was very punctual and on time. He presented himself very professional and, friendly, got on the job after we explain what the problem was. We are very happy with his service, we recommend him and will use his service again.

Work done quickly. Repairman showed up on time. Did not try to up sell anything.

Was very impressed with their quote process, very thorough and professional. Their price was very fair, the only reason we didn't select them is we went with a different brand that we felt had a better warranty. Would not hesitate to call them in the future for any other services that we might need.

He was very nice and knowledgeable, He had the problem fixed in no time.

Excellent experience. Called them few days ago to request bid for replacement system. An appointment was set for next day. During that visit, an in-depth evaluation of our physical space, etc. needs was performed as well as listening to our preferences. Four written proposals, including detailed descriptions of equipment proposed, prices, etc. were created via computer during the visit, printed and given to us. After meeting was over and we are able to study the details (lower end, upper end, and two in between), we identified some items we wished to adjust. We emailed their rep and were sent, via return email, two more written proposals we could print out and review. We made a decision and executed contract with rep day following our decision. Installation was scheduled as soon as our schedule would permit, four days later. Installation occurred today, 6/24/13, and could not have gone more smoothly. Two well trained installers performed the task in a most efficient and professional manner. Not only did their old equipment removal and new equipment installation go well, they also corrected a number of supply side ductwork problems we did not even know we had. Air flow is now significantly better in all rooms serviced by this unit. The area was left clean and all old parts were hauled away by them. Our expectations have been, thus far, greatly exceeded.

I needed our gas stove moved to have a bamboo floor installed in our kitchen. I called Monthie and even though this is not something they normally do, they readily agreed and were able to schedule around my needs. Later I had to move the date up and they were very accommodating with that as well. The gentleman arrived on time both to disconnect and reconnect the stove, was very thorough and professional. He didn't even charge me the quoted fee because the job took such a short time. Everyone I talked with on the phone when I called (live people answer) treated me as if I was an important client, even though mine was an unusual and inexpensive job.

came one day gave an estimate. returned sat morning and fixed. professional on time and courteous

Their sales representative, Ericka, is one of the best we've had contact with. Extremely knowledgeable. She was able to answer all questions we had in a very professional manner. We were very impressed with her knowledge of HVAC systems. Provided us with useful information on how to receive rebates and tax credits. Installation crew arrived as scheduled and completed on time. We would highly recommend this company.

I called and told them that my outside coils were getting ice on them. He asked when the filters were changed last. I didn't know so be suggested checking them first and getting back of that didn't fix the problem. Changed them and it fixed the problem

Requested an estimate after my current system began having problems during the 100 degree weather last summer. Erika arrived and, after discussing my needs, gave me a couple of quotes to choose from. We agreed on the system that I wanted and a date for the installation. Two service representatives arrived on a VERY hot day. They covered their shoes whenever they entered my home and performed all of their work in a neat, efficient and professional manner. Erika arranged for me to obtain interest free financing so that this system could be paid for over a number of months making the job affordable. They assisted me in receiving a rebate from the gas company. Recently, I also received further information on a tax energy credit that has been put into place retroactively so that I can obtain a return of some of the money spent. I would highly recommend Monthie Mechanical for anyone needing HVAC assistance.

Clean, professional acting both company receptionist and service man.

After we learned our 20-year-old HVAC was no longer worth fixing, we asked Monthie for an estimate after the wonderful reviews we saw here about them on Angie's List. Erika Monthie came in the door in surgical booties to keep our floors clean (and did so the next two times we saw her). She took measurements to ensure that she was giving us estimates for the proper sized unit and discovered that the air intake in the system would need to be slightly enlarged (no other contractor noticed this). She printed out three estimates for us on the spot and explained why she thought Carrier would suit our needs best. She honored an expired coupon we had found, and in general, gave us the best overall estimate (we asked for three total). Her knowledge of HVAC systems overall was truly impressive, giving us confidence in making this investment. The installers arrived on time and laid out plastic runners to keep our basement clean. The owner came out to consult with the workers on the job. When they could not get the humidifier to work properly and found a bad relay in the coil, they worked late into the evening before stopping. Another technician came the next day (a Saturday) to get the humidifier working, and the following Monday, he came back with a new relay. We finished the walk-through with Erika yesterday. The Carrier system we bought is far more efficient, heating the house much better, kicking on far less often, and operating quieter overall--just as Erika Monthie predicted. And the humidifier makes the house much more comfortable. We could not be happier with Monthie Mechanical. Their professionalism is unparalleled, and they gave us a great system for a good price. Highly recommended.

This was our first contact with Monthie Mechanical. Appointment was scheduled on the date we requested, and we were given a 2-hour window of when service would be performed. The technician was about 40 minutes late, but we were called towards the end of the 2-hour window to let us know that he would be delayed. Technician spent about 1 hour checking our heating system and making some adjustments. He explained the adjustments and answered our questions.

I called them for emergency service. They sent one of their technicians out immediately to take out a heating duct which took 7 minutes to remove. They said they would bill me later for the cost. The two days later I called and they said everyone was out. I asked for a callback from them since I needed to have the duct replaced. I never got called back. I called them again two days later. They did schedule the appointment. They sent two repair people over and they installed the duct back in. It took them about 20 minutes to put the vent back in. I was still not told how much the service would cost. I called the person in charge and he did not even know what the cost would be. I was finally called and told that it would be $150.00 which seemed very high. I asked for a cost breakdown since the cost was so high. I did not receive the cost breakdown when the bill came in the mail. I wrote them a letter detailing how I had asked for the cost throughout the process and also saying I would never use them again. I finally received the breakdown. I was charged for more than 30 minutes of work and charged me for an extra extension since they could not install the vent the way it came out. I am still talking to them about remedying the situation. They asked for pictures instead of coming back out to make sure everything was done correctly. I have been very unhappy with their service.

All and all, I can say I highly recommend Monthie Mechanical. They are professional and thorough. Could you find another outfit who would do it for cheaper? Yeah, probably (I found one, myself). But as I read on the web while researching the best brand HVAC to get, one of the most important factors in what makes for a good unit, is WHO does the installation. I believe this is true. Yes, I could have gone cheaper, but I have full confidence in Monthie that the job was done correctly.

We had used Monthie at a previous residence to replace our HVAC system. We were very pleased with the price and quality of workmanship and decided to use them again at our new house where we were having issues with the upstairs area being so hot and the downstairs being so cold in the summer and the opposite in the winter. Jeff proposed a damper system that used a thermostat upstairs and one downstairs with dual fuels. It worked very good and we were pleased again at the outcome. I told that story in order to understand why we were so disappointed at the next events. We called Monthie because our heat was not working on our HVAC system 2 years later. After troubleshooting the system, it was determined by a technician that our indoor coil was leaking and had to be replaced. The technician stated that the failure was very rare and after $1150 the system was repaired with the coil being covered under factory warranty. Another 2 years went by and our system would not heat using the heat pump, so we had to use the gas emergency heat. One technician could not fix the system and another technician was called to troubleshoot our problem. The technician determined that the problem was a board on the outside unit that was causing the fuses on the main system in the attic to fail. Again the technician stated that the board failure rarely happened and the estimate was close to $900. I called after a couple of days to get the estimate because we were never contacted. Our son had started recently working for a commercial HVAC company and told us he could get the board for his companies cost saving us some money. I called Monthie to get an estimate to install the board letting them know I was trying to cut costs. After a few minutes of uncomfortable silence, they stated they could not install the board because of warranty issues. I asked why the problem because the board manufacturer should warranty it regardless of the installer but it seemed more like they wanted to charge us the extra money for the mark up for the board instead of helping out a customer save money. Our son then decided to troubleshoot the system himself with some phone support from his veteran coworkers. Within minutes he found 2 wires that were bare and grounding out on the frame of the outside unit causing the fuses to fail. The board had not failed and our question was what would have happened if Monthie replaced the board and it still would not have worked? So I tried calling Jeff to ask some questions and state my concern about the board issues but each time I was told he was not available because of multiple reasons and after multiple calls to Monthie, I quit. We were very disappointed.