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Molly Maid of Greater Lexington

House Cleaning

About us

Welcome to Molly Maid, your local choice for professional residential cleaning services. Backed by an established household brand, our residential housekeepers guarantee your satisfaction. We listen to your personal preferences to create a plan that keeps your home cleaned your way. We've been highly recommended for over 25 years as a result. Give us a call today!

Services we offer

All rooms: dust baseboards, light fixtures, furniture, sills, shelves, blinds & decor, remove cobwebs, vacuum & mop, vacuum cloth furniture, clean glass surfaces, make up or straighten linens, empty wastebaskets. Bathrooms: Clean showers, tubs & sinks, scrub toilets, including bowl, seat, lid, tank & base, clean, dry & shine all mirrors, chrome & tile, damp-wipe cabinet fronts, clean all shelves, fixtures & items on vanity. Kitchen: Clean, dryshine all appliance surfaces.

Amenities

Warranties
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.522 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
41%
4
14%
3
9%
2
14%
1
23%


Rating CategoryRating out of 5
quality
3.5
value
3.8
professionalism
3.5
responsiveness
3.5
punctuality
3.6
Showing 1-22 of 22 reviews

Heather W.
08/2022
5.0
house cleaning
  + -1 more
I used Molly Maids for the first time this week and they were wonderful. I decided to use them after trying out a few other cleaning services, and I'm glad I did! They were professional, courteous, and timely. I love that they're local and reasonably priced. I am excited to have them clean my home again next month!
Description of Work: Regular Cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

karen D.
07/2021
4.0
house cleaning
  + -1 more
when you pay 150.00 for 621 sq ft, that is highway robbery. Worked for 1 and 1/2 hours
Description of Work: cleaning apt

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0

$150

Andrea S.
02/2021
5.0
house cleaning
  + -1 more
They’ve done a great job for us. We use them for probably two years. Cleaning is alternated between both floors of the house one week and just downstairs the next. Wonderful job on hardwood floors and stainless steel appliances
Description of Work: We have weekly housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Laryn T.
07/2020
1.0
house cleaning
  + -1 more
I have never hired a cleaning company before so this was a new experience for me. Maybe it depends on who you get but I am spreading the word to not take a chance with them. I hired 2 cleaning companies once the movers emptied my house. I didn't think it could be thoroughly cleaned to my landlord's satisfaction since my landlord required cleaning that is not normal move out cleaning. The first company arrived and informed me that they couldn't clean my refrigerator because it hadn't been unplugged. I didn't know that so since I had Molly Maids coming, my first company did the bathroom, high dusting and windows...nothing in the kitchen. But Molly's crew had a third member...a trainee....make sure any trainee is actually supervised. After I was rushed through the signing off so they could hurry out the door, I discovered that my dishwasher door had scratches all over it. Prior to their arrival, there wasn't a scratch on any appliance in the four years I lived there. I had a neighbor helping me and was in my house during the time that both companies were there. She saw that the only person touching my dishwasher was Molly's crew. Luckily, my landlord's maintenance man was able to find a replacement door. Despite two witnesses other than myself (maintenance man never reported any damage to appliances despite working repeatedly on my ice maker located adjacent to the dishwasher), Molly's refuses to reimburse me for the cost of the door. They want a picture of it before they were there. I have never been so bored that I have wandered around my house taking pictures of appliances. However, if you decide to hire them, do not let them out of your sight. Examine each item they bring in to be used for cleaning. Hide any abrasive cleaning materials you have. They claim to only use a microfiber cloth....pry their hand open and check. Take pictures/video of every inch of your house. They will not take responsibility despite me having witnesses. They would prefer their reputation to suffer instead of reimbursement of $201.00. But, after reading some reviews on here, I am not at all surprised. At least the first cleaning company gave me a partial refund for what they said they had cleaned but actually did not. Molly Maids can't manage to have any level of being an ethical company. Do not take a chance! I'm sure they'll respond to this! The supervisor couldn't be bothered to reply to my email on how we proceed on this issue until I finally gave her a end of business date to give me her decision. Bet she'll move pretty on this....unless that would prove my point about delaying a decision by her on how we would proceed on this dispute. Bottom line....they aren't worth it and they don't have the professionalism to take responsibility for anything.
Description of Work: Move out cleaning

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$305.1

Corrine W.
06/2015
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John B.
06/2015
4.0
house cleaning
  + -1 more
Successful and adequate cleaning for 11 years, at $75 then $88 per two weeks the last year. Then Molly Maid quit on account of mold in the house. After the house was cleared of mold, Molly Maid was willing to return, but the fee jumped from $88 to $175. I decided not to renew the service.
Description of Work: cleaned a two-story house every two weeks

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$75

Allison C.
06/2015
3.0
house cleaning
  + -1 more
We're not very thorough. Many surfaces left untouched.
Description of Work: Cleaned empty house.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$250

Walt G.
04/2015
2.0
house cleaning
  + -1 more
.
Description of Work: cleaned 3 bathrooms (floors had to be recleaned), cleaned kitchen |and kitchen floor (had to be recleaned)

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$100

susan K.
02/2014
5.0
house cleaning
  + -1 more
They did a very complete job, from ceiling fan to baseboards, kitchen to bathroom. I use them on a monthly basis and I am very pleased with them.
Description of Work: Cleaned apartment from top to bottom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Chad R.
08/2013
4.0
house cleaning
  + -1 more
The cleaning ladies may be fast but do a great job. We have had friends comments about how much better the house looks since we changed house keepers. I would recommend them
Description of Work: Cleaned a 2200 sq feet house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Greta B.
05/2013
1.0
house cleaning
  + -1 more
The first time they cleaned they did a very good job. That was the only time. Each time after that they would spend about 45 minutes cleaning my entire house, which is quite large and run out the door. I would have to go behind them and mop and clean all over again. It was questionable whether they even cleaned most rooms. The only thing they seemed to be decent at was the bathrooms. After complaining many times to their management, I finally gave up. This service is very disorganized and the staff do not seem to have a clue and don't care.
Description of Work: They were supposed to clean house thoroughly on a bi-monthly basis.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
1.0

$100

Kellye C.
09/2012
1.0
house cleaning
  + -1 more
The maids were very nice and did an ok job. However, they NEVER came on time in the several months I used the service. I spoke multiple times with the manager, Nikki, about them not being on time and she was unresponsive. They continued to me late or just not show at all. They no-showed at least 3 times. I used them after they said they had new management and they still did not show up for the appointment and tried to come on the wrong day of the week. Very poorly managed group.
Description of Work: General house cleaning.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$125

Gary J.
08/2012
2.0
house cleaning
  + -1 more
Some of the teams did a good job cleaning, others rushed through and missed a lot of things like cleaning living room and kitchen. The teams were many hours later than time provided by the office manager. No one showed the last 3 scheduled cleanings even after confirming with the office manager. I rescheduled my day to be there each time for nothing.
Description of Work: 2 story house 4900 sq ft house with multiple bedrooms and bathrooms. Sweep carpets, damp mop hardwood and tile floors, dust and wipe down baseboards. clean bathrooms, wipe down kitchen appliances and counter tops.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$145

Cynthia I.
06/2012
3.0
house cleaning
  + -1 more
fair. had to call them back to complete the job they were supposed to do the first time around, they did come back and do some more work. i still had a dirty bathtub when they left the second time. I decided to finish the job myself. They were polite and respectful.
Description of Work: move in home cleaning

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$200

cheri W.
04/2012
5.0
house cleaning
  + -1 more
I would recommend them to someone else in the near future if I need to.
Description of Work: I used Molly Maid of Southern Lexington for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Charlene R.
03/2012
5.0
house cleaning
  + -1 more
They do a good job. They do the job right. I don't have to read a list every time they come to make sure they get everything done.
Description of Work: I use Molly Maid of Southern Lexington for housecleaning. I have them on a two-week cycle. They do all the floors and all the baseboards; they wipe down all the kitchen counters and clean all the bathrooms. They vacuum; they mop all the floors with a clean mop and dust everything.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$75

Gary J.
10/2011
5.0
house cleaning
  + -1 more
The initial cleaning went well enough that I have them clean on a regular schedule. I would recommend them to others in the area in search of house cleaning.
Description of Work: Dust, sweep and mop 2 story house. 2 to 3 people come in and work very hard. They are normally sweating when they leave here and this house is kept between 68 and 72 degrees.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Christyn R.
06/2011
1.0
house cleaning
  + -1 more
I contacted Molly Maid for a cleaning estimate for a 5 bedroom home. The office manager scheduled an appointment with me for the following day to give me an estimate. I was at the house at the appointed time and she did not come. I was concerned that she might have gotten lost, so I called the office and she told me that someone else was supposed to come out. But, for some unknown reason, did not come or call. The office manager said she would come herself the next day so I decided to give them a second chance. She did come and I felt her estimate was reasonable. I called the next business day and scheduled the initial cleaning. On the day of the initial cleaning the women came to the house too late to do the work. They did not realize how big the house was? Suprising since the office manager had come out and seen the house? We agreed they would come back the next day. The next day they called at 2PM and asked if they could move the cleaning to the next week. Do not bother trying to work with these people. The office manager also told me all about the great cleaning products they use and when I talked to the women who actually do they cleaning they did not know anything about these products.
Description of Work: Estimate for cleaning a 5 bedroom home in Fayette county.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from Molly Maid of Greater Lexington
I want to apologize for your experience with the previous office manager as well as the maids. Molly Maid of Lexington is now under new management. We have new and experienced maids and can guarantee that you will never have an experience like that again. If you happen to give Molly Maid another chance we will be happy to offer you $80 off of your first clean.

Connie K.
04/2011
5.0
house cleaning
  + -1 more
I've been using them for 4-5 months now and they have been doing an excellent job.
Description of Work: They do general house-cleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia P.
01/2011
1.0
house cleaning
  + -1 more
They are a franchise. They have extremely terrible service. They said it would take two hours with two people, totally up to four hours. When I had my house cleaned before by an individual, it had taken them between 3-4 hours. So, I thought it was the right amount of time. The two of them went up and one of them told me that he would start on the downstairs shortly. After an hour and fifteen minutes in the upstairs, no one had come down. They were supposed to be finished with the entire house within two hours and they were not going to make it at that rate. So, I went upstairs and I told them to come downstairs. They said that it would take two hours to finish up. They told me that the lady at the office had done the estimate. I told them that she had not seen the house. They gave me an estimate for cleaning the house in the future and the amount that they gave was exactly the amount of time that the lady had said it would take when I called the office. They had told me that it would be $150 and the amount for two people working two hours was $160. She had quoted an amount less than two people working for two hours. When she said that, I told her that it was only supposed to take four-man hours. The bad part was the upstairs is only three small bedrooms and a bath. I had already cleaned most of the upstairs before they came out. They were supposed to be dressed in uniforms, but they did not have uniforms. They used to smoke. Later, when I went back upstairs to see what they had done, there were a couple of pieces of furniture that were not cleaned well. They didn’t clean the shelves. They did not do anything that they had said they would do. I have no idea what they were doing upstairs for an hour and fifteen minutes. They came downstairs and mopped the hardwood floors. That was basically all they did. They had dirty cleaning supplies; they had rags. They had shown pictures of spic and span cleaning supplies. Everything was filthy. They dusted the ceiling fan later and the dust fell on the floor that they had earlier cleaned. It was a complete disaster. After two hours, they had not finished. I didn’t have a good feeling about them personally. It was horrible. I called the manager while they were there. I also called the office and explained to the situation to them. The lady asked me not to pay. She asked me to wait until the owner called me. When I came back after making the call, they had already left with their stuff. They did not even wait to talk to me. No one has contacted me ever since. I did not pay anything, but I was putting the house on the market and the next day the photographer was coming out to take pictures of the interior of the house. I wanted a clean house. So, I ended up doing all the work myself. I had to clean the mess that they had made and it was horrible. This company was beyond bad. It was a nightmare. I would not even suggest or recommend them to others. They would have been reasonable, if they had done the work well. I will not use their services in the future.
Description of Work: I used Molly Maid of Southern Lexington, a week ago.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Don H.
01/2010
5.0
house cleaning
  + -1 more
They do a great job, and we’ve been happy with them. The things that they say they are going to clean are clean when we get home after they’ve been cleaning. They work on a contract basis, and we have them come out once a week. They charge $100 a week for a 3-storey home. I would rate them highly and would continue to use them in the future.
Description of Work: We use Molly Maid of Lexington for house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

BARBARA B.
07/2007
2.0
house cleaning
  + -1 more
First off, the woman showed up three hours early and I was in the shower. They just went over things and the dusting was not done right. It was like they had just taken a dust cloth at one end and just dragged it along. I looked at a picture from underneath and it was still dusty. The bathroom floors were not cleaned. They may have tried, but they did not get the corners. You could not even tell they ran the sweeper. They had to come back the next day and do it. The manager came along with them to check it out. At first she seemed to indicate that I was asking too much. So, I showed her the dust. When they did come back, they ended up breaking a picture of the wall and never even acknowledged it. They did not say anything.
Description of Work: My home was cleaned and dusted by Molly Maid. Well, lets just say that it did not work out for us.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$75

    Contact information

    1030 Monarch Street Ste 310, Lexington, KY 40513

    http://www.mollymaid.com/local-house-cleaning/ky/greater-lexington.aspx

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Molly Maid of Greater Lexington is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Molly Maid of Greater Lexington accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Molly Maid of Greater Lexington does not offer free project estimates.
    No, Molly Maid of Greater Lexington does not offer eco-friendly accreditations.
    No, Molly Maid of Greater Lexington does not offer a senior discount.
    No, Molly Maid of Greater Lexington does not offer emergency services.
    Yes, Molly Maid of Greater Lexington offers warranties.
    Molly Maid of Greater Lexington offers the following services: All rooms: dust baseboards, light fixtures, furniture, sills, shelves, blinds & decor, remove cobwebs, vacuum & mop, vacuum cloth furniture, clean glass surfaces, make up or straighten linens, empty wastebaskets. Bathrooms: Clean showers, tubs & sinks, scrub toilets, including bowl, seat, lid, tank & base, clean, dry & shine all mirrors, chrome & tile, damp-wipe cabinet fronts, clean all shelves, fixtures & items on vanity. Kitchen: Clean, dryshine all appliance surfaces.

    Contact information

    1030 Monarch Street Ste 310, Lexington, KY 40513

    http://www.mollymaid.com/local-house-cleaning/ky/greater-lexington.aspx

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM