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M & M HEAT PUMP SVC

Heating and Air Conditioning

About us

personal services by a family owned business

Business highlights

41 years of trusted experience
Emergency Services Offered

Services we offer

repair and replacement of all heating nd cooling products

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
PayPal

Reviews

5.011 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-11 of 11 reviews

Christopher K.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Excellent response. I have used M&M for over 30 years, and have always had great service. They are thorough and professional with clear explanations. M&M diagnosed the issues, acquired the needed parts and repaired my furnace quickly. By the way, despite the company name, they don't only work on heat pumps-this time the repair was for our gas furnace.
Description of Work: Furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stuart M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
I still have it and it is still working. They have just always given very good service and they are very nice people to deal with.
Description of Work: I started using M & M Heat Pump. They installed the furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stuart M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
They are always reasonable.
Description of Work: I use M & M Heat Pump. They came out for regular routine service for my heating and air conditioning the last time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amy M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
Such great people, friendly and understanding. Gave me an exact time they would arrive (not a huge window of time like others) and came right on time! Explained what they were doing and why, answered all my questions politely. It was apparent I didnt know anything about my AC unit and they could have taken advantage of that, but they didnt. Highly recommend this company!
Description of Work: Fixed AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

David B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Techs came in on short notice, observed the problem, fixed it in less than 5 minutes. There was NO charge and we were a very happy customer. We will call them in the Future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janet S.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
This company is great. Very professional. We have used them in the past. They show up when they say they will, return phone calls and provide excellent, reasonably priced service. They earn customer loyalty. We had to go out of town and were very comfortable giving them access to our home while we were away. Highly recommend.
Description of Work: Replace Heat Pump and service air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Ronald K.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
Just great.
Description of Work: Airconditioner quit , called and they brought the part the next day and fixed it in 30 minutes !!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Ronald K.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
heating and air
Description of Work: They were great , I spoke to a nice lady on the phone , within a few hours the owner stopped by found the problem and the next morning returned with the new part and fixed our heat pump . You can't do any better for heating and air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Donna B.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Someone else told us we needed a whole new furnace that was going to be $2,000. They were just fantastic. They came within 30 minutes and put in a $400 part and it is just perfect. We would definitely use them again.
Description of Work: We used M & M Heat Pump Service to put in a new heat exchange.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Barbara W.
01/2012
5.0
heating & air conditioning/hvac
  + -1 more
He knows what he's doing and he's not exorbitantly priced. I will most definitely use him in the future.
Description of Work: M&M Heat Pump came out in October. We don't have a heat pump; he does everything. We had a pilot light not working. He did something with that. He's our furnace man.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Mark J.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
Had a Copeland compressor fail in a five year old Goodman Heat Pump installed by somebody else. The compressor itself was under (parts only) warranty, so we paid for labor, freon, capacitor, acid test kit, and a new wiring harness. Mand M took care of getting all the parts, including dealing with Goodman on the warranty. They gave us an estimate that turned out to be almost exact, told us when the parts were going to arrive, told us when they were going to do the work, showed up when they said they would, finished when they said they would, and cleaned up when they were done. Wouldn't hesitate to call them again, or recommend them to a friend.
Description of Work: Had a Copeland compressor fail in a five year old Goodman Heat Pump installed by somebody else. The compressor itself was under (parts only) warranty, so we paid for labor, freon, capacitor, acid test kit, and a new wiring harness. M&M took care of getting all the parts, including dealing with Goodman on the warranty. They gave us an estimate that turned out to be almost exact, told us when the parts were going to arrive, told us when they were going to do the work, showed up when they said they would, finished when they said they would, and cleaned up when they were done. Wouldn't hesitate to call them again, or recommend them to a friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

    Contact information

    1131 TATESBROOK DR, Lexington, KY 40517


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    M & M HEAT PUMP SVC is currently rated 5 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    M & M HEAT PUMP SVC accepts the following forms of payment: Check,PayPal
    Yes, M & M HEAT PUMP SVC offers free project estimates.
    No, M & M HEAT PUMP SVC does not offer eco-friendly accreditations.
    No, M & M HEAT PUMP SVC does not offer a senior discount.
    Yes, M & M HEAT PUMP SVC offers emergency services.
    Yes, M & M HEAT PUMP SVC offers warranties.
    M & M HEAT PUMP SVC offers the following services: repair and replacement of all heating nd cooling products

    Contact information

    1131 TATESBROOK DR, Lexington, KY 40517


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM