LexPro Plumbing Heating & Air Conditioning

Description of Work: Install new dishwasher and replace a washer in a pesky dripping kitchen sink faucet

Description of Work: Nothing besides waste my time.

Description of Work: Did not show up.

Description of Work: Added refrigerant to one of my four units. Every a/c company in town had a 2 week waiting list. Lex Pro came the next day...first clue. I was quoted a price then black mailed into buying a maintenance contract to get a 20% discount. I started this review a long time ago and never finished it. I am still very very aware of how I was taken advantage of and feel the need to express it. They got my unit working but they will never do work for me or my business again.

Description of Work: LexPro replaced my entire heating and air conditioning system.

Description of Work: We had a Groupon for LexPro to "tune" our AC and Furnace.

Description of Work: This company can NOT be trusted! I have had LexPro to my house 3 times. Yes, I am an idiot! The first time I called them we were having issues with our furnace. I had a $25 coupon from Angie's list and thought I'd call them. The young guy who came out (he is NO longer there, by the way), seemed nice, courteous and honest. He determined that our new furnace was not wired correctly, and after connecting a few wires, the furnace began blowing heat. We were so happy and were only charged about $100, minus the $25 coupon, and thus only paid around $75. The young guy tried to sell me a service plan, but we told him since the furnace and AC were new, we didn't want to at that time. Spring came, and now we found out that the furnace was NOT wired correctly, and even though we had heat in the winter, the furnace was "kicking on/off" thus using gas, even though it was warm outside. We found out the issue because only the furnace ran on gas, while everything else in the house is electric. The second repairman, a VERY rough character, saw the issue and told us, "he needed to go outside and write up a proposal of "our options". I had the feeling we were about to be screwed, and I was correct. After 15 minutes the guy comes back into the house with a range of figures ranging from $400 to $5000. The $400 figure would simply fix the wiring with NO warranty whatsoever. The next price was about $800 and included the same wiring fix, but 1 year warranty on their work, plus 2 service calls for cleaning in the future. He also suggested the $5000 quote which would give us a new furnace. The furnace and AC were brand new, so I know he only showed that quote to make the others look low.Being forced to have SOME sort of warranty, we chose the $800 option. The guy finished the wiring in 10 minutes and left. 10 minutes for $800, what a scam! We called the office to complain and were told the guy was new, but no offer to refund any money. Their technicians work on COMMISSION, so he kept most of the money! Now, we needed the stems of our shower replaced, a VERY simple procedure from what many plumbers have told me. After a different plumber didn't show, stupidly I thought maybe LexPro's plumbers were different, and since they sent me a $50 coupon, I would try them AGAIN. Yes, I am an idiot! I was told I would be chraged $39 service call to diagnose the problem, and if repairs, it would be applied towards the repairs. Being that I had a $50 gift card THEY SENT ME, I thought I had nothing to lose. I was WRONG again! This time a very scrappy guy in his late teens or early 20's shows up. Immediately he begins asking me questions about my house, how long I want to live there, etc. I thought that was odd. After looking at the SIMPLE job, he again says he "has to go outside to write up my options". Uh oh, here we go again. After 10 minutes, he comes inside with my options ranging from $880 to replace the stems, to $4000 to replace my bathtub, tile, etc??? The entire shower is new! Again, he showed me this high price to make his other ones seem small. I told him no way, and told him it was a 15-30 minute job. his reply was "well we have to make a living!". I offered him my gift card and told him I would look elsewhere. he said he wouldn't accept the card, so I wrote him a $39 check and told him to get out! This outfit is a JOKE! Anyone else that has given a good review is lying! Don't believe it! ALL Of their technicians work on commission, and instead of doing like the entire civilized world does, which is charge you per hour, they try to see how much you would be willing to pay. After asking the office after the first raping why I was charged $800 for less than an hour of work, I was told, "he is new..." DO NOT USE THESE PEOPLE! You will regret it!!!!!!!!!!!

Description of Work: I had a water heater replaced by LexPro Heating and Air Conditioning.

Description of Work: My AC was not working. They have been doing my twice yearly tune ups, so naturally I call them. The repairman was polite, examined the system and told me that the Voltage Protection Control unit needed to be replaced. He showed me 4 price options. I took notes because you are not allowed to keep this document. It would cost $4,118.34 for the best repair available. I had already spent about $1500 (with them) for a repair less than a year prior. They replaced the heating coil. Like used cars, I thought maybe replacement might be a better option. The salesman came out. They sell Carrier units. I know that is a pricey brand and it is a heat pump. The Gold option was to cost me $12,670 including a 5 year twice yearly service contract. OK, I should have said, "let me get estimates from other companies." Believe in the future I will. Cashed in some of my 401K, wrote them a check. My son goes to work calls me and says," Mom some of the guys here said they had their replaced and it was only around $5,000." Talked to my neighbor and he said the same thing and recommended I call a company he trusted. I did. My AC is working perfectly and it cost me $250. I'm not a stupid woman just too trusting, but no more. I will be calling them tomorrow, asking for a refund of my service contract ($179). This was an expensive, but valuable lesson. It cost me $34 to cancel my check. After i called the salesman and voiced my fear that I might be in for a ripping off, he called me back and said he had spoken to his boss. the boss said that he would match or better any estimate from another BBB company for the same exact unit and service contract offerings. Biggest DON"T: don't call them.

Description of Work: The came and provided heating and air services.

Description of Work: My appointment with this outfit was at 8am. I chose this time because they assured me that I would be the first appointment of the day, and thus would be prompt and on time. After waiting 45 minutes, I finally contacted Lexpro at 8:45am, since I had not seen anyone or received any call or notice that they were going to be late. The man who answered the phone simply said that their sales/tech reps were in training and were training and were just finishing up. I told him that my appointment was for 8am. He didn't apologize, but said they were just finishing up and the tech would be leaving any time. The tech arrived at my house just a few minutes before 9am. After 15 minutes, the tech told me that I had some bad or incorrect wiring on my furnace, and that he needed to go outside to determine 'my options". I believe he went outside to call the office, for whatever reason. After 10 more minutes, he came back and asked me to come to the furnace room. He had written down my "options". He stated that my furnace wasn't wired correctly (the furnace is 18months old), and that I had to choose what "option" I wanted. He had prices from $223 plus $69 service call to simply "fix the problem" with only 30 days warranty, or $471 to fix the wiring plus a 1-year warranty and service contract, and higher prices ranging to $2500 (yes that is $2500) to completely re-wire the furnace, add an outside temperature sensor, and a new programmable thermostat (the thermostat is also 18 months old). NO PARTS were needed at all, only the technician doing the wiring. I chose the $471 option, since it wasn't much more than the lowest, and I needed SOME sort of warranty, since I didn't really trust this guy. The tech then did the wiring and left the house by 10:45am, less than 2 hours from the time he arrived at my house. I called the company to complain, and asked the "manager" a few questions. I asked what hourly rate they charge for repairs. His response was "we charge a flat rate because of our years of experience". I asked how he could charge almost $500 for less than 2 hours of simple labor. he said we charge everyone the same. He offered me a $25 credit on the NEXT repair. I told him not to bother. I also asked if their technicians worked on commission. He hemmed and hawed, then said that it wasn't his place to say. I told him that his answer said it all. I firmly believe their technicians keep whatever they can get away with charging over a certain amount, thus the more they screw you for, the more they get to keep. This company is the biggest RIP OFF of any reputable company i have EVER dealt with. DO NOT DEAL WITH THEM UNLESS YOU HAVE MONEY TO BURN!!!!!!!!!!!!!

Description of Work: Contacted them to provide an estimate for replacing my central airconditioning system. I already had two estimates from other companies, their estimate was the highest of the 3, and the time they said they needed to complete the job was longer than the other companies. Finally, the BTU of the units they proposed were smaller and cost more than what I was installed.

Description of Work: He came out and replaced a contactor on my A/C unit.

Description of Work: I used LexPro Heating & Air Conditioning for warranty service on my heating and air conditioning system.

Description of Work: They checked on the A/C for seasonal maintenance.

Description of Work: Our AC wasn't blowing cold air so they were called to come out and add refrigerant to the unit and make sure there weren't any other problems.

Description of Work: I used LexPro Heating & Air Conditioning to fix our furnace.

Description of Work: They performed a fall heating check-up and made minor repairs on previous work done by someone else.