INSIGHT COMMUNICATIONS

Internet Service, TV Service - Cable, Phone Service - Landline

About us

ADDITIONAL CONTACTS BRAD WAGGONER, DAN DE YOUNG, AMY EMERSON, WOODY HUTTON, KIMBERLY A. MROHS & BARBARA N. WATTS.

Business highlights

39 years of trusted experience

Services we offer

CABLE, PHONE & HIGH-SPEED INTERNET ACCESS.

Reviews

3.115 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
13%
3
7%
2
13%
1
33%


Rating CategoryRating out of 5
quality
3.9
value
3.4
professionalism
4.0
responsiveness
3.7
punctuality
4.0
Showing 1-15 of 15 reviews

Randy M.
10/2014
1.0
internet service
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


samantha S.
07/2014
1.0
internet service
  + -1 more
I've had Insight internet for years and years. Time Warner purchased and is horrible. Our internet service went out in the area for a day. When we called to complain, there was a general message stating it was out. We finally got in touch with a rep who said it hadn't been out (even though we obviously knew it had). I spent 2 days calling and talking with techs who obviously have no more than a GED. They definitely do NOT have actual IT people working in their tech dept. But I did have a gentleman named Ron from India who spoke to me like I was an idiot. Asking me if I knew what the modem looked like, if I could walk over to it, do you see it, are you sure you know what it looks like? I finally freaked out...I only have a masters degree and work for a Fortune 200 company in electronic media... Then he stopped trying to sell me a new router and apologize and surprisingly couldn't get a service signal even when the laptop was plugged into ethernet...yeah, it was the service just as I had said for 2 days...I went through 3 tech people before someone was able to get me back on line. Not back to the speed I was paying for but able to at least get back online. I was suppose to receive a credit on my bill. The bill came today and instead of a credit, they actually charged me for using their modem...something Ron from India had me do because he couldn't figure out what the problem was and was desperate to try anything. Especially after I called him out on his education and experience after putting up with 2 hours of his bull and condescending remarks. Guess what TW, a lot of us know what we are talking about, have educations, and realize your "tech" people are idiots...I would recommend you train them but since your service is crap, you might want to fix that first. And you might not want to charge people for things your IT people have consumers try because your service flat out isn't working!! I will be cancelling my service this evening and God help the person that receives my phone call and asks me why!!
Description of Work: Charged me for items I did not authorize, items that their "tech" people had me use to test their service because it was NOT working. Also, cost me time and money!! I actually had a financial loss because of their downtime...not to mention 2 days worth of phone calls...can I get that part of my life back? Consumers should be able to charge vendors/utility companies when they have loss due to service/outage issues just like automotive customers due to manufactures that cost their line to go down. Tech people are absolute idiots and it is obvious they have no education or IT experience at all. Totally reading from a manual.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$50

Mark S.
07/2013
1.0
internet service
  + -1 more
Since Time Warner has taken over Insight actual service has been horrible. Not the employees, the service. Everyday get service interruptions. Never an issue until now. Is it time to change providers?
Description of Work: Tried to fix cable modem problem.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0


George W.
07/2013
1.0
internet service, cable tv service
  + 0 more
I called them to see why I owed them such a fee. They stated that the equipment has been returned and that it was a mistake and should not have been charged. They took the money out the same day I returned the equipment. I have yet to get a refund check. When I call they state the check has already been sent, then they say oh no it has not been sent. This week (7/8/2013) I am supposed to receive the check fianlly. I received great service from Insight Communications, but now that Time Warner took over Insight, I have had a terrible experience.
Description of Work: I canceled my service and turned in my equipment on time and as I was told. I then found out from a letter mailed to my forwarding address that my account balance was -$1,000.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
1.0

$1,000

Cynthia S.
05/2013
2.0
internet service, cable tv service
  + 0 more
We have been using them for more than five years. I like the fact that I very rarely have any problems with the cable or the internet. It is very reliable and fast. Their price is high though, and it gets higher every year. We do not have a choice in Lexington. There is only one internet and cable service provider here other than satellite. They have no competition. They need some competition. Basically, this is a monopoly, and I do not know why it is allowed to continue. I do not know anybody who is really happy with them. This is what we have to have because we do not want satellite.
Description of Work: Insight Communication is our internet and cable service provider.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0


Tanya E.
03/2013
1.0
internet service
  + -1 more
I used to pay $50/month for 10MB/s Internet alone, but the signal was crap and the modem ALWAYS needed restarting. As an apology in the buy-out by time Warner, they offered us 20MB/s plus phone for $30/month. Our signal has been even more crappy! Perhaps the infrasucture sucks in Chevy Chase/Montclair, but shape up or get ditched!!!!!!! As an extra indicator of quality, the technician they sent was forced to wait on hold for 45 minutes TWICE(!!!!!!) to clear our old MAC address. No priority line for your own service people... Pathetic.
Description of Work: Upgrade and discount for 20MB/s plus phone from 10MB/s after Time Warner buyout.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0

$30

Michele-Ssciantarelli P.
06/2012
4.0
internet service, cable tv service, landline phone service
  + 1 more
They have a good service, but their price is a little bit high.
Description of Work: I have a package with Insight Communications for phone, cable, and internet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Barbara W.
05/2012
5.0
cable tv service
  + -1 more
They are very responsive when I call to report a problem. They know what they are doing when they come out here and are very professional. I will use them again in the future.
Description of Work: Insight Communications is my cable TV service provider.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Aaron T.
05/2012
4.0
internet service, cable tv service
  + 0 more
I have been using them for over 10 years. I pay them by month. Their service is good. They have been recently taken over by Time Warner.
Description of Work: I used Insight Communications for Internet and cable TV services.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Jeff T.
04/2012
2.0
internet service, cable tv service, landline phone service
  + 1 more
They offer everything all in one package. I get my bill in the middle of the month, its $300. The price is quite high.
Description of Work: I used Insight Communications for cable, internet, and landline phone services. I have been using them for 7 years.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

LINDA P.
01/2012
5.0
internet service, landline phone service
  + 0 more
My experience with them has been great. I haven't had any problems. I'm very happy with the price I pay for this service. They are professional and responsive. My phone service went out one time when it was raining. They could only come fix it when it wasn't raining.
Description of Work: I use this company for my phone and internet provider.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$40

Maurice C.
12/2011
5.0
internet service, cable tv service
  + 0 more
We've been happy with them. The complaint that we have with them is that, they run these packages constantly where you bundle your phone into it as well. We wanted to do that but they were unmoving as far as pricing. We just felt like, if they really wanted our business they would worked with us more because we've been very loyal customers. We pay on time and all those kinds of things. If we were going to register any kind of a complaint about Insight, it's their inflexibility and rewarding good customers. So many places do now in this economy and it's to do benefit. They are also providing service for our son right now. As far as their service, we are satisfied with them.
Description of Work: Insight Communications is our cable TV and internet service provider. We contacted them sometime this summer.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Angela J.
07/2011
3.0
internet service, cable tv service
  + 0 more
We just switched to Insight Communications on 8th of this month. So far I've been very pleased with internet service but the picture quality in the high definition and the channel selections are disappointing.
Description of Work: I used Insight Communications for cable TV and internet.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$100

Bryan C.
04/2010
5.0
cable tv service
  + -1 more
In March, called to discuss Insight's move of channels to digital tier from analog. Ended up negotiating an upgrade to digital select package from analog with no rate increase. I was considering switching to satellite service, but with the new package, I am staying with the local company. Last November, cable reception had become fuzzy. Insight was very responsive and prompt and sent techs out multiple times at no charge until the problem was fixed.
Description of Work: Upgrade to digital cable from analog at the end of March; service call to replace a corroded splitter and replace drop to house in November 2009.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jennifer B.
10/2008
5.0
internet service, landline phone service
  + 0 more
Insight set us up with DSL cable service within two days of my first call. The service has been terrific. Unlike previous internet providers I have used, Insight rarely has network outages. The couple of times I have had a problem, the service representative has responded professionally and quickly to my calls. In each case, the problem was fixed within a few hours. It's also very easy for me to have all three services (cable, phone, internet) handled by one company.
Description of Work: We moved to Lexington last year and needed landline telephone service, cable and internet. We called Insight to sign up for their bundled service package.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

    Contact information

    2544 PALUMBO DR, Lexington, KY 40509

    www.insightcom.com/4716.htm

    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Internet Service,
    TV Service - Cable,
    Phone Service - Landline

    FAQ

    INSIGHT COMMUNICATIONS is currently rated 3.1 overall out of 5.

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 9:00 AM - 5:00 PM

    No, INSIGHT COMMUNICATIONS does not offer free project estimates.
    No, INSIGHT COMMUNICATIONS does not offer eco-friendly accreditations.
    No, INSIGHT COMMUNICATIONS does not offer a senior discount.
    No, INSIGHT COMMUNICATIONS does not offer emergency services.
    No, INSIGHT COMMUNICATIONS does not offer warranties.
    INSIGHT COMMUNICATIONS offers the following services: CABLE, PHONE & HIGH-SPEED INTERNET ACCESS.

    Contact information

    2544 PALUMBO DR, Lexington, KY 40509

    www.insightcom.com/4716.htm

    Service hours

    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    9:00 AM - 5:00 PM