H2O Maestro

Very well. Kennedy called to confirm arrival time, was prompt , answered questions, knew what doing, polite, did a good job, left no mess.

He explained me the problem and fixed it! Great!

Technician (plumber) was rude and had a poor attitude. Very unprofessional. Acted bothered to be working in my home. I had to finally give him the option to leave my home and I would call someone else from his company to come fix the problem caused by their parent company’s HVAC division. He promptly took my offer. Unimpressed.

We canceled--chose a family friend instead.

The job went fine. It took two days to complete the work. It was an extensive repair including jackhammering out 8 inches of concrete and removing 8 feet of external sore love however they did it in a timely fashion and based on the circumstances.

We love working with Tony (plumber) and Joe B (sales) at H2O Maestro. Tony does great work and is a true professional. Highly recommend!

Removal of old faucet and installation of new went as expected.

It was fantastic. They're reliable and they don't charge you if they do something that don’t work. They are responsive and they do actual work.

Overall, my experience with them has been good. They were very good about responding quickly and fixed the problem. They have a real person who answers the phone unlike some companies that have a recording. They have a connections with their worker hence their workers get content very easily. I think it was a fair price for an emergency situation like that.

The person who scheduled the call was polite and courteous. I asked for an estimate and was told that the phone reps aren't technicians and the technician would have to see the job, but the estimate was free. The plumber was also courteous and professional. My wife loved the fact that he put on little booties before entering our house so he wouldn't track dirt onto the carpet. I thought the estimate was a bit higher than I thought, but my parents always told me you get what you pay for. I wanted professional service, a high-end, well known product and that's what we received! The people on the phone and the plumber (and his assistant) were awesome.

They wanted to charge me for a service call $ 69.00 plus the installation. After talking for 45 minutes to 5 people I told them I did not need them but after about an hour they called back and said that I could call a plumber that had just retired from thier company to do the work I tolded them NO thanks I will do the work myself. This is one customer that is p***** off and it will not stop here if I can discredit this company I will.

They work with Fayette Heating and Air. However, they have an inclusive club you can join. This makes it very easy and convenient to use. They always are able to provide same day service. I am very happywith them. They also give discounts on any work done.

Very professional. Clean and came on Saturday morning early. We called Friday night. The piping was repaired by 11:00am and the gas company called to turn the gas back on. We also signed up for their maintenance program. 20% off of that days service. I would call them again.

Terrible - they would not give me am estimate without charging.

Great experience start to finish! Very courteous and professional. One-day job. Showed on time and worked until all was finished...no excessive breaks, no excuses. Quality work & materials plus "free" advice on tackling the remainder of plumbing work I intended to do myself (valves, sinks, faucets, harware, etc.). Definitely go with H2O Maestro...this is the third job I've had them do and wouldn't go anywhere else!

Discovered galvanized supply pipes were rusted through and received 4 different quotes. H2O was not the cheapest but by far the most professional. Kevin Pearl was the lead plumber who has replaced all the galvanized with copper (my request) along with relocating a toilet, shower and vanity drain. They have always called prior to showing up at home. Always clean and professional in appearance as well as working with me on my changes. The price included a new water heater, all copper replacement pipes and services.

They have been very professional and courteous. They show up on time to complete the work.

I found them on Angie's List. They are friendly, punctual, and do what they say they are going to do. Their work seems to be very good.

Called this company on 4/11 because I had previous experience with one of their plumbers. I was able to talk with him Kevin Pearl -- over the phone for an estimate of the replacement. He called their supplier to see when they could get the faucet I wanted and the cost. While I could get the faucet from Amazon for less, we decided that it was better to buy from this company in order to get the full warranty without further cost should something be wrong with the faucet. Kevin showed up about 1/2 way through the 4 hour period of anticipated arrival. He was able to complete the installation within 1 1/2 hours on 4/13 (needed one day to receive the faucet from the supplier). Kevin was very helpful, courteous, and efficient. I definitely will have this company do future plumbing work for me.

Technician called as agreed about 30 minutes before arrival. He was friendly and professional. He put on booties when he came into the house to protect our carpet. Total service call lasted about 3 hours. Current issues including leaks were fixed and potential issues were addressed as well. Technician was knowledgeable and thorough. Will definitely call them again if we have further plumbing needs.

Work in the crawl space was very difficult and dirty. Two plumbers worked most of a day to re-route the pipes and relocate the shut-off.

We have two urinals in our home, yes, urinals, it helps when you have 4 boys and all their friends. Anyway, I noticed the basement urinal was leaking with every flush, so I called them at 9:30 in the morning. Because we are Diamond Members they put us on the priority list for today. They originally had me on the list in the 4pm to 8pm time slot and said they would call 20 minutes before they showed up. At 1:00pm I received a call from the home office asking if it would be ok to move me up earlier because they would be available. I told them I had a 30 minute window I was not going to be around for due to carpooling children and they assured me they would call before they came out. The home office called to let me know the technician was leaving Lexington and he would be to Georgetown within 30 minutes. When he arrived, David, the Technician covers his shoes with plastic red booties, like that's necessary with boys running around, but he insists. I showed him the bathroom and he gets right to work. I flushed the urinal and a steady stream started running down the wall. He said it was probably a broken seal, much like a toilet and that it would have to be replaced. They have a price list for everything, so he went to get his equipment and a quote. I left him to do his thing and I went back to work. He found me 20 minutes later to tell me the seal was not bad, just not installed properly, so he tightened it and everything is great. So instead of charging me $150 plus for removing it, he only had to charge me the $59 standard service call price, and the $49 price for repairing the leak. That was awesome, but then he gave me a coupon from the truck to save me even more. He was in and out in less than 40 minutes, my urinal is fixed and my wallet was spared. I love these guys.

The job went very well. They come when they say they will and they tell you in advance how much it will cost. They follow through.

An estimate was before the work was performed. They arrived promptly and finished the jobs when they said they would. They guarantee their work and materials for two years. I am very pleased with this company.

Pro: First time I hired this company. Company was very responsive and timely on call for repair. Plumber was very neat and courteous. Put on covers over his work shoes so carpet was not dirtied. Company warrants all work and parts for 2 years. Cons: Plumber had to return next day for additional faucet adjustment. A Delta faucet was replaced which had a lifetime warranty. I mentioned this before I hired the company and they agreed Delta parts were life time warranted. However, I ended up paying full cost of a new faucet. Mentioned this fact in company's followup service card, but never received reply.