Dwyer Companies

They did a great job exactly what we needed and hoped for. They had to use a back up truck because the regular unit was being serviced. The job still went very well. Just plan ahead. They are very busy so it took a while after getting the estimate until they could actually do the wirk but well wirth the wait.

All the way back in 2006 we contracted Dwyer for foundation repair. Releveling and pier supports were necessary and the entire job was about $7000. Scheduling was difficult as they were "booked" several months out, but the job was finally completed. After less than one year cracks began to open in the bricks again (the original problem) and we contacted Dwyer again. After a long wait they came back out and dug up my property a second time to fix the issue. Not quite a year later the bricks began to open up again. The response was a bit quicker this time, and the crew chief that came said they would install an additional pier at no cost. The property was dug up a third time and the new pier installed. This stabilized the house for a few years, but eventually the cracks returned (in the original locations). In the past year the cracks have opened considerably at one corner where 3 piers are located. After three attempts at leveling my home I have lost all confidence in Dwyer's ability to do what they promise. My wife contacted their office and the regional supervisor was out, so after explaining the situation she was transferred to someone in their corporate office who stated they the company president. Explaining the situation again, she expressed our lack of trust that Dwyer could fix the problem and asked if we could be refunded the value of the work done and have some other company do the work. That offer was rejected and he stated that he had recently purchased the company from the previous owners and was not bound by any previous warranties. He would have the regional manager come inspect the damage the following Monday and we would go from there. He arrived on time and agreed we have an issue and would follow up with the president on what he found. Two days later he called back and said they would fix the piers at no cost, but we would have to sign a waiver releasing them from any future liability (despite the fact that my original warranty was for the life of the structure). It's my belief that if Dwyer could not get this right after digging up my yard the first three times then it's doubtful that it will be any different after a fourth attempt. Also, the fact that my original warranty is worthless makes me question Dwyer's confidence in their own ability to fix this. If you are looking for foundation repair work I would strongly recommend avoiding Dwyer.

There was difficulty scheduling the work. I signed a contract in November 2016, but because of weather, the work could not be done until March 9, 2017. I found it difficult to get the scheduling done. I did not receive calls back from them when I expected. There was also some confusion about doing tuck-pointing as part of the job. Eventually it was done satisfactorily. I would have rated them an "A-" if I could, but I would hire them again.

Perfect. They were on time and did a very professional job.

Blocks lifted unevenly

They did a very good job. They did an extra stuff for us when they saw what was going on. They were very nice, they were on time, they were very courteous and proper etiquette, with being younger people, very polite. They knew what they were doing. They just wore shorts and shirts and stuff. They didn't have any kind of uniform and I would think a company would have uniforms for their people, or some type of logo on a shirt or something, which they did not have. I think their boys need to be identified with who they are with.

unknown

He ruled out serious problems and advised a low-cost solution. I was very impressed by his evaluation, explanation and the fact that he didn't try to sell expensive solutions to fix a minor issue.

They did a great job, we have not had any more movement in the house since the piers were installed.

They told me what they were going to do, came when they said they would, and performed the service as they said. The work was better than I ever expected. I enthusiastically recommend this fine company. Dave Rodgers June 25, 2015.

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Went well, we did not get it lifted quite as much as desired, but they did good job and seemed very knowledgeable about their work.

They did a very good job. We have a small walkway to the front door that sank. Their concrete lifting service brought it back up and it removed the trip hazard that was present. We had to wait longer to have it done because their truck broke down and had they had to fix it then winter came and it was done the next spring, which was no big deal to us. Very nice, professional people.

It went very well and I would recommend them to anyone.

They did a fantastic job and we were very happy with the work.

Schedule was not important so it was several weeks until the job was completed after my first contact with Dwyer. This was OK by me. They didn't forget their promise and returned to finish the job, which took an hour or so. Work was completed in a workman like manner and the results were as promised.

contractor provided no follow up what so ever initial inspection of my home. Five months later, I called them. I was told someone would be back in touch with me. That has been over a week ago........ There is nothing more to say.

We had some difficulty getting the work scheduled due to some communication issues and mishaps with Dwyer, reflected by the B rating for responsiveness. When the job was finally scheduled, the workers came promptly and Kevin, the foreman, did an excellent job informing us of the time frame for the job completion and keeping the team on task. The work was done as expected and in the time frame presented to us. Moreover, even after the days of rain prior to the work date, the team kept the area relatively clean and clear of mud. They cleaned up the area after completing the job to our satisfaction as well. The crack that was most noticeable extending from the second floor window to the footer was nearly invisible. The mortar work was excellent, blending in very well with the current mortar on the house. We were very pleased with the outcome. In addition, Dwyer adequately addressed communication issues we had in scheduling the work offering us a fair discount for the inconvenience. Overall, we were very pleased with the work and would highly recommend Dwyer to others that have foundation stabilization issues.

Unreliable! Today they cancelled my service for the fourth (and final) time. We had a technician out to give us an estimate in January. We filled out a contract for the work and were contacted several weeks later with a date and time. On the date of the service, a receptionist called and canceled, saying that the technician had personal problems and couldn't come. She told me they would call to reschedule. I week later, I had received no call, so I called them and rescheduled. I was told that I would be put back on the bottom of the list, which was about three weeks out. I objected to this and explained that we were waiting on this crack repair so that we could start construction on our basement. We were still scheduled three weeks out. The date came again, and again a receptionist called that morning and said that the weather forecast showed rain and they could not do the work. She said someone else would call back to reschedule. No one called. I called and rescheduled again, getting a date about two weeks out. The day before the service date, the weather forecast showed rain. I called again and asked to be rescheduled for a dry day. The receptionist gave me a new service date about a week out. The next day, after the work had already been canceled, the technician called at 6:00am to say that he could not come because of the weather. When the new service date came, no one showed up for the 9am appointment. About 9:30, a receptionist called and said that the technician had a personal problem with his wife and couldn't come, and that someone else would call back to reschedule. We have now been waiting two months for this work to be done. Not only have they not done the work, they have not rescheduled in a timely manner or provided any convenience to the process. I am taking my business elsewhere.

The team and project manager (Mac Childers) were punctual and extremely professional. They explained as they were doing the lift. They also cleaned up very well when the project was complete. I would definitely work with this group again in the future.

I called Dwyer to give me an evaluation of my home foundation, which had several cracks. Steve Wade came to my home, and told me they were cosmetic in nature, and advised me to have a mason seal the cracks to keep moisture out. He was very thorough in his inspection, and very honest in his recommendation.

When we had questions about our home's foundation, Dwyer was the only company that even returned our phone call. Their technician looked at several areas we were concerned about, and answered all of our questions. We also used Dwyer prior to this when selling our old house - it did need some foundation repair, and Dwyer again was the only company that bothered to call us back or give us an estimate.

I could not believe that this had worked. It is also guaranteed for three years to. I did have an estimate from someone else that was a little lower, but, I chose Dwyer instead. He even said that he did not know why they were more expensive than the other company, but we are he said. They do big jobs and they have been around for years. I like the fact that he worked around my schedule and cleaned up good to.