Distinctive Design Remodeling

Pad was poured early - They had to special order the wood and when the wood came the builder needed the wood reworked to have a quality build. I really appreciated the guy's eye for quality. Once the build started, it took a week to stick build, get screens up and electric installed. The guys worked hard and efficiently and we are super happy with our choice of Distinctive Design.

Excellent work from start to finish all workers were friendly and very knowledgeable. I am extremely happy with DDR.

This project was running very late. They covered the main shutoff water valve with the interior walls and never came back to correct the issue by adding an access door even after they said they would. Also had them do a little remodeling on the inside as well as put and addition on the back side of my house around the same time. They ran late on this project as well, and had some issues with the sales guy. They have a good price, but not reliable with their estimates, and they do not come back to fix problems. Their work is satisfactory when it is finished. Update: They did finally come back and finish the work after seeing their review. I would recommend them if you are not on a tight time line. They have a good price as well as doing quality work. They really need to work on their time estimates.

We recently contracted Distinctive Design to remodel our bathroom. From the start of the renovation through the end, our experience was fantastic. We described what we were looking for and within a few days time (literally, everything was complete in less than one week!) we had a beautiful new bathroom! The quality of the work exceeded my expectations (and I am super picky), but I think I was most surprised by the quality of the service. There was so much attention to detail- for instance, plastic was put down throughout our house at the beginning of each work day (to protect our hardwood floors) and then taken up at the end of the day. That extra step to keep my house tidy during the reno (which was on our main floor) really mattered- I never came home to a mess. For the most part, the gentleman worked at our house while we were not home- no issues with that at all. He always showed up when he said he would- which is not what I've experienced with contractors in the past. 5-star!

Have yet to decide on direction or provider.

After coming to an agreement they were very promt with getting things going. I had a project manager to contact with questions and things went very well.

It went great. Everyone who worked on this project was personable and helpful. Work went on schedule. Good communication with contractor and associates. Excellent quality of work. Mike, Willie, Mark, Dan did good, quick work. Russ, the electrician, also good to work with!

After coming to an agreement, they were very prompt with getting things going. I had a project manager to contact with questions and things went very well.

Everything was fine building, electric, door, etc.

Overall, excellent work to our full satisfaction. Drywall people (Mike and his crew), electrician (Shannon and his crew) and plumber were all very professional. We communicated very well with Chris and all minor problems and differences were fixed as per contract.

Great quality. Very professional. Good price.

They started early to dig and form the footer. Every stage was done on time and done very professionally. It looks like the garage was built with the house originally.

Everything was fine. Builders, electric, door, etc.

Chris kept us informed each step of the project. The construction crew came on time and completed the room in very reasonable time frame.

Professional company that met expectations. All contractors were timely, knowledgeable and professional. Inside and outside appearance met our expectations.

Wonderfully. All the work was quick, well done and affordable.

Distinctive Design Remodeling LLC has, at first glace, a very good reputation on both Angie's List and the Better Business Bureau of Lexington, KY, which is why I called them. They sent out Ray M., a salesman with quite the line. He arrived at approximately 4 pm, explained how DDR was the top rated remodeling company in the tri-state area on Consumer Reports, said they had an excellent rating with the BBB, and provided me a list of "references". He kept calling me "brother" and his pricing was, according to him, at a deep discount because I am disabled and a retired federal employee. He made vague descriptions of the addition with cathedral ceilings, a GE outdoor 25,000 btu heater/air conditioning unit, excellent sliding windows, French doors, and a five foot wheelchair ramp, and wrapped it up with the claim his profit would be only 10%, and "sign here". I would have to buy my own ceiling fan and flooring for some reason and have the flooring installed separately. I wondered why. I told him I wanted to wait until January 2014 to take the money out of my retirement account, and he said "brother", you can get an interest-free $40,000 loan through me and payment won't be due for 120 days! "Sign here". He then went on to say his deep, deep discount was because he currently has five other jobs in the Florence area, and all prices will increase Jan. 1, 2014 because of the cost of materials and new code requirements like 2x6's required, not 2x4's, and higher insulation values - all of which will add at least $10,000. "Sign here." So I signed. That night I realized by giving him my date of birth, social security number, and other personal information, he could apply for a loan "on my behalf", and I started to worry that I had not received any specifications, drawings, etc. Under KY law, you can void an agreement or contract within the first three days, so I called him to tell him not to do anything. He again pressed the hard sell. I said no, stop everything. I then wrote a letter to DDR informing them in writing I was terminating my sales agreement and nobody should use my personal information to borrow money, and they must destroy all my paperwork. I got a credit report alert that on Thursday, a credit report was requested by DDR and a bank. I called DDR and left a message with their answering service (during business hours). On Friday I spoke to Jon Penn, the owner. He said he'd read my notification, and he would not proceed. An hour later Ray calls with "great news". When I tell Ray I have terminated the agreement, he first lowers the cost so "I'm getting stuff for free!", and then he accused me of lying to him. I told him not to contact me anymore, and I hung up. I am not implying Ray or DDR were going to use my information to obtain a loan for $40,000 interest-free for six months (he changed it from 120 days to 6 months) to defraud me. But after seeing DDR has had 4 complaints with the BBB since 2/2012, and 3 in the past year, I grew suspicious. I had not received any details of the materials to be used other than the GE 25,000 btu heater/AC, which for a 16 x 14 sunroom is overkill. I had no idea how many windows or the size of the windows (I emailed asking, and never got a response). I had no clue of the quality of materials, and based on Angie's List reviewers, the quality of the workmanship is hit or miss, depending on who you get. I noticed in the BBB complaint that DDR was angry that the complainant filed the complaint after DDR paid a settlement, and some here in Angie's list remarked about sloppy work. Of the 39 reviews, none of the A+ reviews went into much detail, compared to the less than positive reviews, which provided a lot of detail. The experience taught me never, never sign anything or provide personal financial information before you get all the specifications, drawings, listing of materials and hardware, etc. Never be pressured by a salesman telling you he's taking a loss at this price or is able to offer such a deep discount because he has 5 other jobs in the immediate area right now and can save money grouping them together, and you must sign immediately or lose out on the massive discount. Other reviewers have written of the same claim. Buyer beware with DDR and other construction outfits; their pricing doesn't indicate good value, just alleged low pricing. Without specifications and a detailed cost breakdown ahead of time, how can you sign a sales contract knowing you are paying fair market rates for labor and materials? You can't!

Job was scoped for estimate. All materials were ordered and permits filed. Loft was built and added outlets and lighting below for kitchen. Staircase ordered from 'The Iron Shop', permit requires extension of fire sprinkler system, loft and spiral staircase completed. Permit issued. Note: Cabinets in kitchen had to be cut down a bit to get headroom in loft.

Was fine - mess was cleaned up every day and the property was in good condition after they finished.

Project started on time. We watched the construction progress daily. The finish product is awesome and we love it.

Construction started on 7/23/13 and was completed on 8/10/13. Everything went well and any issues and concerns were quickly and completely addressed.

The work crew of 2 were great

Very well. Excellent communication throughout and extremely competent workers.

Great customer service and check in.

Overall experience was good. Project was completed with only a minor delay and I am very pleased with the results.