Distinctive Design Remodeling

Small Hiccup at start with material and dumpster but overall great room. Well built and communication was good.

Very responsive. Address issues promptly. Made reasonable adjustments without extra charge. Managers walked through project every 2 weeks. Completed project on budget and on time.

The technicians were very professional and skilled and did a thorough job from start to finish.

Outstanding in every way. Every trade, excellent work, quick and highly skilled. 5 year labor warranty - no comp anywhere!

It tool a little longer than anticipated. Work was well done. All crew were professionals. Cleaned up well. Once Chris Thomas came into the picture things became responsive and communications was flawless.

left and called us back with the "revised" amount. He raised his quote 38%!!!. We will never do business with a company that has such "brain farts". Ray had also told us he had never had one single complaint about the company. I check with the Better Business Bureau and they have had five complaints, with similar experiences. I will make the sixth complaint!!! Be very careful if you decide to use this company!! No actual work was performed, I don't believe you could trust them to build what they say they are going to build.

Our idea for a four season room began with a vision for our covered concrete/brick patio. We envisioned exterior stacked stone to complement our outdoor fireplace/entertainment area and huge windows. We knew this would be fairly simple (relatively speaking) since all we needed were walls and a new ceiling. We contracted with DDR at the end of February. Our salesperson was Ray who was quite a character, fast-talking and funny, but a character who seemed to know his stuff. He came to the house and spent a couple hours with us, listened to our ideas and gave us his input where needed (for instance, pointing out that our idea of wall-to-wall/floor-to-ceiling windows wasn't realistic due to code requirements). The price was extremely reasonable for what we wanted to do. In fact, it was much less than we had expected. Next came the architectural drawings and a visit from Jon Penn. Jon walked us through everything again and made sure all measurements were correct. Our original plan was to have a wide slider from the room to the outside but this idea was ultimately quashed when, for logistical reasons, the exterior would have looked asymmetrical. We opted for a regular door which provided us with the perfect balance and symmetry we were looking for. The heater/AC was moved on a side wall to a more centered location. These changes were easily incorporated, we approved the final drawings and work commenced at the end of March. We wanted the room done well ahead of Derby weekend. The first crew arrived to frame in the walls while my husband was out of town. The next day when the two arrived, he pointed out that the side walls didn't reflect the correct positioning of the windows per the drawings. They set to work immediately to correct the problem. The stonemason and his crew worked through a ten hour day on the exterior and the results were nothing short of amazing. The stone is beautiful and makes a perfect visual segue from the addition to the outdoor entertainment area. From start to finish, the various crews were extremely diligent and dedicated to their craft. The drywall crew also installed the ceiling and new French doors from the breakfast area to the new room. We had opted for tongue-in-groove for the ceiling vs. cheaper beadboard. This added $750 to the overall cost of the room, but it was well worth it to go the extra mile on quality. Chris Thomas was in contact with us nearly every day and coordinated each crew's schedule with us. We had a slight glitch with the door we had chosen. Apparently, only exterior style doors are available with grids between the windows. We wanted the design to match all our windows, but an interior door was delivered in error. Chris corrected this immediately. The attention to detail and prompt service is impressive. When the room was finished (we were so excited it felt like forever, but was really only three weeks or so), Chris did the walkthrough with us and we went over the punch list. There were a couple very, very minor items that were handled over a few days... a bit of trim around the new French door, a couple nails to secure another area of trim, plugs around the window of the door. All pretty insignificant and attended to quickly. The crews removed all trash from the site. We had a schedule of four payments of $5,000 each - $5,000 upon execution of the contract, $5,000 upon completion of the framing, $5,000 shortly after the electrical/framing inspections and $5,750 at our walkthrough. We could have held back a portion of the last payment until the punch list items were completed, but we completely trusted Chris and didn't feel this was necessary. He never let us down. We are so impressed with this company - the quality of the work and attention to detail is superb, communication is excellent. Everything was done in a timely manner. Our new room was finished in time for us to paint and get ready for Derby weekend. We've gotten a lot of compliments since then and would definitely recommend Distinctive Design in the future.

Project went very well. Excellent communication throughout. Concrete guys were outstanding. Building crew was efficient and very pleasant. Electrician was excellent. We will use DDR for all future projects.

Plumbing, tile, drywall, electric and finish. New walls, new window, new electric circuit. All done very professionally.

I had many questions and concerns, each was addressed promptly and professionally. The overall result was delivery of a bedroom with the details as I wanted them.

All workers were courteous and professional. Completed job is beautiful.

Was finished in about 3 weeks.

Great!!! A few hickups along the way but very pleased with final product.

The job was finished in a timely fashion and to my satisfaction.

It took a little longer than anticipated. Work was well done, all crews were professionals. Cleans up well. Once Chris Thomas came into the picture things became responsive and communication was flawless.

Finished on time and started project ahead of time!

The job went very well from start to finish. All the workers were professional and cared that the work done was right and met our satisfaction.

Excellent Service from start to finish. I was impressed with the quality and speed of the work. Highly Satisfied!

Scheduling and communication was great. Professional workers. Good quality work. Would use them again if I need another project completed.

Distinctive Design was very timely and very responsive. All matters were addressed and well taken care of. The end product is beautiful!

Went well and very fast. They told us it would be done before Thanksgiving and it was done. We had family for Thanksgiving.

Very timely. Great subs, great attitudes.

They did a fantastic job. The room was constructed quickly and efficiently.

Amazing job and super crew. We were told the job would be finished in 3 weeks and even with the bad weather, they were done in 20 days! the workmanship was superior and they were always on time!

All installers were great. All if any problems were taken care of. Management was also great.