D & L Crawl Space & Basement Waterproofing, LLC

unknown

unknown

After they informed us they had completed the mold remediation we went under the house to inspect their work. The work was not completed and the part that was done had not been done properly. Areas of mold had not been treated and the vapor barrier had not been adequately secured. They were not very professional in responding to our concerns. It was difficult to get through to the employee that we needed to resolve the issues. They did finally correct the problems. When we did our inspection this time we discovered that they had broken the door to the crawl space. We again contacted them and they returned and repaired the door. During this time they made multiple requests to be paid which we refused to do until the work was done.

unknown

They would not send me an estimate when they found out I live in a Condo Association

They have been my nightmare. I met with a man by the name of Ron Haroldson who suppositively their chief inspector. And he was the one that came out here and evaluated my basement and all that stuff and set up the contract. I met with him and the work wasn't supposed to start until June the 17th. They were supposed to be done by June the 21st. During my conversation I told Mr. Haroldson about my well with the holding tank, those were my concerns. Moving the holding tank and drainage pipe they would have to be jack hammered and all that. I didn't want my well and all that stuff to get messed up. He told me at the time of our conversation that Dand L had a plumber that I wouldn't have to worry about it. They had a plumber, the plumber could take care and move this holding tank. The first day, they took out drywall that I was not told about, to have this wall removed between my garage and my sewage area in the basement, that was never mentioned in the contract. He went around and looked at everything, so he knew exactly where all this work was going to be done. The crew shows up and the first thing the guy says to me, the foreman, do you have anybody who can move this holding tank? I said no, I was told you have a plumber. I can't just get a plumber right now. He said I think we can work around it for right now. Then he ends up moving it and he even told me I'm not comfortable messing with plumbing and all that. He ended up doing it anyway. They got it all put back together. They never did show up on time, and sometimes they left early, they would tell me they would be here at a certain time and then not show up for a couple hours. That particular day they came in at 9:30 and they left about 12:30 and supposively to finish another job. That made me mad because I thought I waited three or four weeks for you to put me on your schedule, this should be my time. They left and went to another job. I went to inspect to see what they had done and I noticed I had a drainage pipe that was broke, that they broke with the jack hammer. They never did say anything about it. I had to call the company, of course they came back that night and taped it up, temporary fix and that day they knocked this drywall out and it's a long story. But they knocked this dry wall out and I wasn't expecting to be knocking any drywall out, but they knocked this drywall out and they weren't going to put it back up. I said the owner never told me you were going to knock any drywall out. They said no they weren't going to put it back up or anything. They broke the door frame and my door is misaligned from that. That was the first day. The next day they didn't fix the drainage pipe at that time. They started putting up what they call a durawall which is a waterproof wall. I was feeling it and I felt there was just too much slack in between the durawall and the cinder block. I felt it should be centered with the cinder block. They pour concrete to fill it. Once the concrete is poured you really can't do much about the wall then. When they got ready to fill in the area with the concrete, he cemented the area where the holding tank was going sit. He waited about two hours and he put the holding tank back on that cement. It sank down into the concrete because it was wet. They are saying that I wanted it set back because I wanted my water back on. That is not true. I could have waited 24 hours but what they wanted was, it was my only water source and they wanted to get their job done. They needed the water to mix their cement to lay on the parameter of the basement. They are blame it on me I wanted my water back. They said they were coming back the next day at 6:30. I get up early, they never showed up until 8:30. They had clumps of concrete laying on the other part of the floor. It's been one nightmare after another. The concrete part is already cracking in some places where they laid it. They way they did the sump pump thing, the way it was positioned, it should have been positioned in a different way because now the way it's positioned you've got water when it rain, the water is standing on top of the drain. I don't know if it will affect it or not, it's not going off or anything, but here you've got standing water and when the water finally left you've got mud on top of it where they had done that work. The day that they were supposed to be finished in my house, they were supposed to do a clean up job, they took my garden hose from the outside and sprayed the room down, the durawall and the concrete down and on the opposite side of that door is my finished part of my basement which my carpet got soaked. After they left there was standing water in my garage area and my basement storage area, where it was done. It was just like a sauna. According to their warranty on the durawall, high humidity levels void the warranty of the durawall. I had extreme humidity levels in there caused from them. They were supposively done, they didn't untape the air return. Thank God I found it or I could have had burst pipes or whatever. My water pipes were ice cold and they were just dripping like crazy. the whole room was just like a sauna. Here is the clincher. They were supposed to finish up this outside work. They never did call, they never showed up, they never did anything. They did not come back. They had already dug the trench out there around the building and laid some of the pipe. They didn't show up for two or three weeks later to finish up the outside. In the contract it was supposed to be done within a week, everything. To say the least, water got in the trench, therefore there was mud getting in the trench, mud draining into that drainage pipe that they already laid. It was a mess. They finally got out and finished it out in July. There were two inspectors came out and looked at all this work on the inside and they said it was lousy work that Dand L doesn't do work like this. They were going on and on about it. They were commenting that it was poor quality work. Now they are now coming around they don't understand why I made a complaint to the better business bureau. They took all these pictures and I thought they would go back to the big boss and tell them all this stuff. They are acting like I'm a crazy woman I guess. The owner of this company I am really disappointed in him. Not once had he made contact with me. He knew I was very displeased. I had sent e-mails, I had spoken with personnel and not once did the owner of this company ever make contact with me to find out what was really going on. Now they are acting like they can't understand why I'm complaining. I do give them credit for this, the one guy name Cody he did come back out and he put drywall up for me, he did try to fix my door. He did try to smooth out the concrete. The concrete, the way it was laid there was obvious difference between it and my regular concrete that was already there. He did try to improve some things. But he told me that his boss really didn't want him coming out doing it. So somebody is lying. They are responding to the better business that they did all this, that someone came out and did 16 hours. Yea, but they told me that you didn't want him to. One inspector even told me somebody is going to get fired over this. Nobody got fired. Still got the same crew. And I was also told by him that he was getting other complaints about this same crew that was doing work. I will never, ever, ever call that company again.

I was pretty happy with D and L Crawl Space and Basement Waterproofing. They told me what they were going to do. I had a little problem with the garage but they are working to correct the issue. I had no problems with them in taking care of that.

Did what was expected and very promptly. Left everything in good condition.

They were fantastic. The owner came out and did the work himself. The crew was great and they did a really great job. I couldn't even tell that they had came to do any work because of how nice of a clean up job they did.