Authorized Appliance Repair

Chris (he said he was part owner of Co.) came to my home to repair my washing machine. He explained the direct drive required a new gear and he also replaced the gears in the agitator. he was at my home for less than one hour, about 45 minutes to be exact and explained he had the parts already within his van. I began looking up the parts online to see how much this would all cost. The direct drive gears were less than 20$ and the agitator gears and replacement kit was 11$. So lets just say I was really suprised when he charged me 375$ to put in 31$ of parts. So I guess what I am saying is that it will cost you about 350$ per hour for them to complete anything as it pertains to repairs on your appliances. they are crooks stay away! They still have not given me any explanation of why it costs so much, except that is how much it cost. I could have bought a new machine for that price.

I set up an appointment for a Thursday for someone to come out between 10:30 and 12:30 and had someone at the house waiting for the tech to arrive. At 11:45 I got a call from the service tech that they hadn't even ordered the part, so he would have to come back the next day! I set up the appointment for 2-4 the next day, and he called at noon and said he could be there. I said I'd have to check to see if someone could be there, and by the time I called him back to say someone would be there at 1, he said he would probably be later than 1 because NOW he was going somewhere else. We did finally settle on 1, and when he arrived, he called me and said that it was going to cost me $285 to fix (it was $300 to have the entire cooktop installed by this same company a few years ago!) and he couldn't guarantee it would work, but if it didn't he wouldn't charge me. I pointed out the $300 price to install and he said they didn't install cooktops. I told him I was looking at the receipt and he asked me the color of it to make sure it was theirs (it has their name on it!). Then he said the least he could do it for was $240. I told him to just leave at that point.

He was nice, he told me there are only 2 men in his company that can work on my model (Samsung). He never told me he found fault codes, he never pulled my fridge out to check the coils/or the circuit boards. He told me he was confident it was the evaporator fan motor and quoted me a price and said he would be back the next day. I called to get a breakdown of the estimate and that was when things went bad, the gentleman I talked to started talking in circles to me saying that it could be the problem, and that they wouldn't know for sure until it thawed out. Then he said he didn't know what motor my fan is and but they have plenty of parts on their vehicles. When I asked how he didn't know when he should have had the model number, he said they didn't' write that down. HUGE RED FLAGS when a tech isn't writing down the model information in my book to ensure they have the correct part on their truck/van. I had told them after going around and around that I did not want them back I my house and I didn't trust them at all. I personally felt like they were lying to me on the phone and the talking in circles was so obvious it made me furious. I am not sure if they will bill me for the $50/home fee, but I am not happy with them and their double talk.

He was very honest with me. The technician was able to come out on the holiday. They were suppose to call me back on a question but they never did.