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CONFUSION SOLUTION

Home and Garage Organization, Closets, Storage

About us

Confusion Solution offers effective and manageable solutions for organizing and maintaining order through the efficient use of time and space. Services are custom designed to fit your lifestyle or working environment. Services include; downsizing, decluttering, clean-outs, packing for a move, document management, and consulting. Offering effective and manageable solutions for organizing and maintaining order through the efficient use of time and space. Services are custom designed to fit your lifestyle or working environment.

Business highlights

13 years of trusted experience
Women Owned & Operated

Services we offer

Home Organizing, Office Organizing, Personal Assistant, Senior Services

Services we don't offer

We no longer offer house cleaning services.

Amenities

Free Estimates
Yes
Senior Discount

20%



Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.2124 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
16%
3
14%
2
7%
1
9%


Rating CategoryRating out of 5
quality
4.3
value
4.5
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 1-25 of 124 reviews

NI KAL P.
01/2016
4.0
home & garage organization, moving companies, paper shredding
  + 1 more
On the day of the appointment, one person showed up to give us an idea on what to do. For the most part, my husband moved the items around after he was directed on what to do. I do understand that the provider cannot determine what to throw away for us, but it was expected that there was more assistance with moving the items themselves. The person did recommend a mobile paper shredder company that came on a separate day. We were satisfied with the shredder company's service. Outside of a few organization tips, we probably could have hired a mobile junk removal company and mobile shredder ourselves. Maybe we were expecting more than what the deal provided.
Description of Work: The provider was hired to help organize our garage. I must admit that I was delayed in scheduling an appointment after being contacted a couple times from the provider.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Charlene S.
02/2015
5.0
house cleaning
  + -1 more
After a few scheduling problems, Pamela did a fantastic job cleaning my house. She brought her own cleaning supplies and cleaned every nook and corner. My house sparkled when she left.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Chia-Ling K.
01/2015
5.0
home & garage organization
  + -1 more
My experience with them was okay. It wasn't exactly what I thought it would be. But she was very professional and very helpful.
Description of Work: I purchased a Big Deal to get my office space and filing cabinet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$150

Justin T.
12/2014
2.0
home & garage organization
  + -1 more
I purchased a deal from AL in June of 2013 which involved four hours of labor to organize some things in our home. I had six months to use it, and received repeated calls to schedule the visit. I explained that I wasn't in a rush, but kept getting calls to schedule. I guess I can't penalize them for wanting to honor the deal, though it was a bit annoying. But to be clear, the woman who initially contacted me, Daryl, was always very polite and professional. The real problem was the quality of the service. The woman who came to do the work, Melissa, talked more than she worked, and while she did do a decent job of organizing some of our stuff, it was hardly enough to justify the amount of time she was at our house, two hours. She told us to order some racks, that she would come back and install and finish the job (the remaining two hours). After we ordered the racks, my wife tried multiple times to reschedule with Melissa, and each time there was a conflict. My wife finally told her that it was too difficult to reschedule and we'd just bag it, to which she responded "OK." In short, this was a waste of time and money from our perspective. I wouldn't use them again.
Description of Work: Provided two hours (of the four hours contracted) of labor to organize some things in our home.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$150

Teresa S.
11/2014
1.0
house cleaning
  + -1 more
I tried to contact the provider for over a year and never received a response to schedule. I have requested a refund.
Description of Work: I purchased an offer for $89 for Six Hours of Housecleaning.

Rating CategoryRating out of 5
value
4.0
professionalism
3.0
responsiveness
2.0

$89

mary N.
10/2014
4.0
house cleaning
  + -1 more
Professional and punctual. Just not as much actual scrubbing that I was looking for.
Description of Work: Floors, bathrooms, kitchen

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$130

Julie F.
10/2014
5.0
home & garage organization, house cleaning
  + 0 more
It was a bigger project than I anticipated and took longer than what I expected but the final results were wonderful. We (Melissa from Confusion Solutions and myself) cleared out the majority of the contents of the garage, sorted through items to keep, sell, donate, trash or take to the hazardous dump. I went through years of paperwork , magazines and such. Over time I had kept storing items in the garage until it got to the point I had a small area to wash clothes (thank goodness that was just inside the door) and to reach any tools I had to pull out boxes or crawl over stuff. Now I can walk in there and see from front to back and I know where everything is. One of my goals was to store my holiday decorations in the garage (instead of the attic). I was amazed at the space that was created and how much room I had to store my decorations and still move about!! I still have a few items to sell to make even more room however it was a real gift to myself to have such a big project done! I used their introductory special for four hours of work at $120.00. I made a commitment to myself I was not going to put it off any longer AND to finish it! Melissa from Confusion Solutions is a professional! She is punctual, always confirms her appointments and really enjoys what she does. She is knowledgeable, has the resources for services we needed (i.e. shredding company and a trash hauler), she works fast, had the answers to a myriad of questions on organizing, helped me make work through making decisions on items I didn't know what to do with, and made suggestions on what storage items I needed to optimize the space for greater capacity. There were a lot of times where I found myself overwhelmed by the project, that is why I had avoided starting it in the first place. However, Melissa easily was able to see the project in manageable pieces, categorize and prioritize and had a plan on how to approach it all..very solution oriented!! What I also loved about the experience is that I got into the habit of wanting to keep other things better organized so it spilled into other parts of my house as well! I would highly recommend Confusion Solutions.
Description of Work: Cleaning out and reorganize my garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

ida F.
08/2014
3.0
house cleaning
  + -1 more
The cleaner did not come on the specified date. Then they send someone else on the next day. The cleaning was fair. There were spots that were missed. And the person took a break during the 6-hour period.
Description of Work: 6 hours of cleaning

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$89

CYNTHIA G.
08/2014
1.0
house cleaning
  + -1 more
Because of scheduling issues I did not end up using the big deal.
Description of Work: N/A
Rating CategoryRating out of 5
$89

gabe K.
07/2014
4.0
house cleaning
  + -1 more
The service went well. One person came out and did a good job. They brought their own supplies and cleaned the entire upstairs. I had no issues contacting the company and scheduling the service.
Description of Work: I purchased a deal for Three Hours of Housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Monica D.
07/2014
3.0
house cleaning
  + -1 more
provider did a good job but only managed to do about half of what i expected. this may be due the allotted time frame. the cleaning of the bathroom was pretty mediocre, a large amount of mold remained. Again this may be due to the alotted time and the fact that the cleaning was a promotion at a lower price from angies list. In my experience these tend to be of lesser quality than if the service was bought without a promotion. But provider was very timely, professional and accomodating.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


David D.
07/2014
4.0
house cleaning
  + -1 more
The cleaning was originally purchased in early December. However, the service was not available until February. This was frustrating since I purchased the cleaning to prepare for a Christmas eve party. When the service was performed, the cleaner was prompt and patient when I was late arriving. Overall, the experience was good, but not great.
Description of Work: Provided a basic cleaning of the house.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$90

Susan M.
06/2014
3.0
home & garage organization
  + -1 more
Daryl has been very nice and helpful. She seems to know what she is doing. She gave me a lot of good pointers for organization. She is very easy to contact over the phone and is very responsive. I wish she would have been more responsive through email, however. She has still not come back for the rest of the service. I have a lot more things to have organize and I think the next time she comes back I will need her to be more specific on how I should organize my things. I certainly look forward to having the service completed when she is scheduled for next week. Update: She never came back to complete the deal a second time. She didn't respond via e-mail at all and that was very frustrating. The most recent contact with her, she never followed up with me despite promising one of her workers would come out and when I followed up for confirming an appointment she was unresponsive. She does not follow up with her promises and I would stay away from this vendor. I would like to get my money back from this deal.
Description of Work: I purchased a deal for Four Hours of Home, Office, or Garage Organizing.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$150

Vicki H.
06/2014
5.0
home & garage organization, house cleaning
  + 0 more
Re-packed several boxes and organize the garage. Went well.
Description of Work: Re-packed several boxes and organized everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carolyn M.
04/2014
4.0
house cleaning
  + -1 more
It was okay. They stood up for everything they said they would do. It's my understanding that it is individual people that are associated with this company. The first individuals are sent out by this company but then after that if you want that same person you are dealing with that person individually. The young lady that was sent out seemed to have problems that day and punctuality was not ahead of the thing.
Description of Work: I purchased a Big Deal for $89 for Six Hours of Housecleaning from Confusion Solution. They cleaned the house.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$89

Fred H.
04/2014
5.0
house cleaning
  + -1 more
The service was great. She cleaned my home inside and out, finished early and asked what else needed to be done. Very impressed with the service delivered for the price.
Description of Work: 6 hours of housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Roosevelt I.
04/2014
5.0
house cleaning
  + -1 more
Showed up on time ! Dlean my bathroom anc my son very dirty shower . Did great job.
Description of Work: Great job cleaning the bathrooms

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Jennifer W.
04/2014
5.0
house cleaning
  + -1 more
I would prefer my last provider for the solemnness of the cleaning. The ladies are very friendly and I believe their men are happy to organize stuff.
Description of Work: I purchased a big deal for housecleaning service of Confusion Solution.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Carol Brown S.
04/2014
5.0
house cleaning
  + -1 more
No service provided because we were out of their area. Your review asks questions that I can't answer because work was not done.
Description of Work: Provider out of area Very politely informed me that although the ad was run in my area, they do not cover Sun Valley.

Rating CategoryRating out of 5
professionalism
5.0

Yes, I recommend this pro
$89

deborah C.
03/2014
2.0
house cleaning
  + -1 more
However, they were clearly not professional house cleaners. Some areas and things were cleaned thoroughly (staircase/banisters, family room, guest bathroom, and stove), other areas were only half cleaned (kitchen, dining room and front room), with furniture moved and not put back.
Description of Work: The two house cleaners who came were extremely nice, friendly, and polite.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$89

Janiece G.
03/2014
1.0
house cleaning
  + -1 more
AGAIN THEY WOULD NOT COME TO GRANADA HILLS
Description of Work: provider would not come to my area even though it was advertised in my e-mail.................

Rating CategoryRating out of 5
value
5.0
professionalism
1.0

$89

Randall A.
03/2014
2.0
house cleaning
  + -1 more
They went to use the deal and since everybody was going to use the deal they used a different company like they subcontracted. 2 guys came in to do the work. They did good work. They were very pleasant and professional to work. Quality of work was good. Probably wouldn't recommend original company but would recommend company who did the work.
Description of Work: Used the deal to clean the house. Cleaned the kitchen and two bathrooms.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0


Meredith P.
03/2014
5.0
floor cleaning, house cleaning
  + 0 more
The owner of the company worked with us on setting up a time during a very big season. They made everything shine that needed to shine.
Description of Work: Cleaned Bathroom, kitchen and Dining room floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Miyar N.
03/2014
4.0
house cleaning
  + -1 more
Since it was 'special', we had to wait for 3 months for the service after purchasing it. Price-wise 6 hours for $90 was great, and they showed up in time. But the bathroom sink was left unclean. Also, every other small request (like cleaning the front door, window frame at the entrance) was turned down to be 'not included'.
Description of Work: Clean bathrooms, kitchen, kids playroom

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$90

Robin O.
03/2014
5.0
home & garage organization
  + -1 more
This is to be expected though, with over 20 years worth of 'stuff' that's accumulated. I see, after several visits, progress being made and this is exciting to me.
Description of Work: Melissa is helping me purge, recycle, reuse and donate items in my garage ~ a large and time consuming task that will take awhile to complete.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Contact information

348 Green Oaks Dr, Grayson, KY 41143

http://www.confusionsolution.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Licensing

Insured

No License Required for Trade

Trade License Locale
Los Angeles County
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home and Garage Organization,
Closets,
Storage

FAQ

CONFUSION SOLUTION is currently rated 4.2 overall out of 5.

Sunday: 9:00 AM - 6:00 PM

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

CONFUSION SOLUTION accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, CONFUSION SOLUTION offers free project estimates.
No, CONFUSION SOLUTION does not offer eco-friendly accreditations.
No, CONFUSION SOLUTION does not offer a senior discount.
No, CONFUSION SOLUTION does not offer emergency services.
No, CONFUSION SOLUTION does not offer warranties.
CONFUSION SOLUTION offers the following services: Home Organizing, Office Organizing, Personal Assistant, Senior Services
We no longer offer house cleaning services.

Contact information

348 Green Oaks Dr, Grayson, KY 41143

http://www.confusionsolution.com

Service hours

Sunday:
9:00 AM - 6:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM