The Basement Doctor Kentucky

Scheduled a week in advance. Specifically asked for after work hours and was told that could be accommodated. No one showed up. I called to follow up and one man said that I was not on the schedule. He made a call, then that guy called me, then he needed to call someone else, and finally that person called me. No one seemed to know what was going on. And each time I was questioned about when I scheduled so that they could "figure out the source of the miscommunication." I wrote it down as I was on the phone with the woman, so I know I had the correct day and time, but they implied that I did not. For what it's worth, they did offer to reschedule, but after planning my evening around them for nothing, I'm not really inclined to do so.

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Excellent and timely work. Very satisfied.

DID A LOUSY JOB FIRST TIME,STILL HAD WATER STANDING,ALSO DRAIN PIPE WAS NOT BURIED IN BACK YARD. THEY CAME BACK AND MADE IT SOME BETTER BUT I AM NOT HAPPY. A LOT OF MONEY FOR WHAT I RECEIVED

It was very easy to make an appointment and they were very nice over the phone. The man that came out was very nice and seemed very professional and knowledgeable. He took pictures of our crawl space while he was down there, which helped me get a good idea of what all we were dealing with. He did seem to make the crawl space seem like it was horrible, but I know that the amount of mold and moisture wasn't really that bad. So, I did think there were some scare tactics involved. I am sure the plan they had would have fixed the problem, but the price was much more than we were planning on spending. This will probably not be our forever home, so we didn't want to overspend on fixing this problem if another plan would get rid of the mold and moisture for a lower price. In addition, the system they had was a patented system, so I am not sure how much of what I was paying was actually just for the brand. They did mention that their dehumidifier was 1500.00, so you could buy your own for much cheaper (although it may not work as great). The salesman also was able to talk to his boss and get the price down another 1000.00 or so, but it was still more than we had budgeted. After looking online, I did have some concerns with the way that they were planning on encapsulating the crawlspace. For one, I know that sealing the vents may not pass many home inspections, since the current recommendation is that they are open. Also, many people have had a hard time with termite inspections and warranties since the termite companies cannot see the wood in the crawl space. Overall, I am sure this system would have fixed the problem, it was just a little overkill based on our current needs and budget.

Excellent job. On time, no surprises.