MADDOX GARDEN CENTER & LANDSCAPING, INC.

Larry Vaught is the designer we used and I trust him because I've used him before. He gave me what I thought was a good and financially reasonable solution to the landscaping problem that I had. The installers were really nice, too.

Great. Good guys worked on the project kept us informed very nice to talk to.

Job was completed in professional manner. Some delay between agreement and start of work (about 3 weeks) without communication clarifying schedule.

The trees and bushes were put in over the course of two days. Everything turned out satisfactory. It hasn't been a full year yet so yet to see if everything will come back.

The work performed by the crew was excellent and the members of the crew were very nice and great to work with. Communication with the office with regard as to when the work was to be started was fair. Best way to communicate is by email or actually visiting the office. This company is great about service after the sale and standing behind their work and plant warrantees. Would definitely have them out again as the people actually doing the planting and cutting in the beds are just great!

I was interested in doing business with them but I didn’t get any follow-up. They came out and I was interested in further discussion but nothing came of it. We were in the estimate phase and it just never happened.

When I called to schedule an appointment, Maddox was great to work with - responsive and flexible. They sent one of the designers out to talk with us about the type of work that we would like done. He seemed very knowledgeable and helpful during the site visit. When he left, he said that he would get a quote together with preliminary design relatively shortly. He estimated the job to be between $20-25,000 so it was not a small job at all. That was all four weeks ago and we haven't heard a work from Maddox since. Without any follow up, I will not be using them for services. Customer service and responsiveness say a lot...

Fantastic! Crew was responsible, hard working, and very professional. Solved the drainage issue. Looks great. Landscape architect met with me and made multiple suggestions, listened carefully, and developed a plan. Implementation 10 days later. Paperwork clearly indicated billing and what to expect.

Very well. A neighbor came up and asked to contact them while they were doing it since they were so impressed. Very thorough and a fair price.

They were extremely helpful and friendly. Gave us very good suggestions about what plants to use for our space and answered questions about how best to plant them and care for them. They were extremely helpful and knowledgeable at this second-generation family-owned business. Would definitely go back and use them for our primary landscaping needs.

The Maddox Garden Center crew were fabulous. Greg Traylor worked with me to make sure that the timing of the work fit my busy schedule and was prompt about letting me know of changes due to weather. The work started on 7/15/2015 and completed on 7/17/2015. Sabin Brothers and his helper were extremely professional, hard working and took every ounce of care to ensure that the work was satisfactory to my liking. Sabin explained every step of the process and asked the right questions to ensure that I liked the way the construction was being done. During the construction, Sabin was meticulous to ensure that every brick was laid level, often standing back and looking at the retaining wall from different angles. At the end of the project I was left with an absolutely beautiful and functional retaining wall and new shrubs. They were careful to clean up everything in the yard and leave my yard in the same shape that they found it in before starting the project. I have and will continue to recommend Maddox Garden Center to friends for landscaping work due to the professionalism and level of quality workmanship.

From the outset, I met with Drew who listened to my thoughts and converted them into a drawing. After deciding that Maddox could provide the best product for the best price, we proceeded with the build. Aside from some weather problems and structural issues unrelated to Maddox's work, the entire team of builders worked hard with my expectations in their mind. I appreciated their communicative nature and the guys were well mannered and respectful. At the end of the day, they cleaned up behind them and arrived promptly every morning. They also adapted to my "on the fly" changes and still completed everything in a timely fashion. Ultimately, we are so pleased with the entire patio, it's just a great outdoor addition to our home. My neighbors commented on how nice the Maddox team worked and are very complimentary of the final product. Thank you for a great experience.

We did not hear back from Drew, nor did we call again. I've heard good things about Maddox and a friend has used them so I'm not saying we wouldn't use them in the future, but apparently we have to pursue them to get the work done. We've had plenty of projects to work on in the meantime so we might check back again in the Fall.

We were mostly happy with the service. They did have to return and move a plant that had been put in the wrong location.

These guys were recommended to me by another contractor I had doing some work at my home, so I gave them a call. A couple days later, I received a call back saying the "designer" would call me by the end of day to schedule a meeting. That call never came. I called back twice over the following weeks and left messages, but still never got a return phone call. I'm not going to beg these guys to take my business when there are so many other reputable, responsive, and professional landscapers to choose from. No idea how they have an "A" rating when their customer service is so poor.

I bought a big deal for this service and I think we used it almost immediately. It went really well and we were impressed with the nursery. We probably will go back this year and get what we need for the yard. They were very knowledgeable and friendly. They had a really nice selection and reasonable prices.

I have purchased several perennial & annual plants over the years from Maddox; the plants are beautiful and healthy. Maddox employees are professional and prices are reasonable. I would recommend Maddox to anyone who needs landscaping or is looking to "spruce" up their yard. They are the best nursery in NKY.

There is nothing to tell. Drew came and looked at my yard. We discussed what I had in mind. He said he would draw up a plan and get back with me. I never heard from him again. So nothing has been done. I have decided as of right now that I will wait a bit to try this again. I don't know whether or not I will contact Maddox. I think that he could have at the very least contacted me to let me know what was going on, even if they were not able to do the job. That is poor customer service.

No problems at all. Drew was very helpful.

Maddox had a nice selection of plants and trees. I was disappointed in the assistance of the employees to help guide us. We are used to the service provided at Natorps when they where in Florence and Maddox was definitely lacking that level of service. All-in-all, it went well and we will be back. We also visited Baeten's nearby and were extremely pleased with their assistance.

Everyone on site was great. Pleasant, professional and well marked (truck and guys all with the Maddox logo). Drew came out and took some pictures, found out what we wanted. With our busy schedule, he maintained contact with us and came up with several great ideas. We tweaked things a bit to make the plan exactly what we wanted. They guys came out early every morning and were great about keeping me informed on what they were going to do that day. Our next door neighbors, driveway is really close to where the work was taking place. They contacted them and asked for permission before taking advantage of using it. After unloading their materials, they moved their equipment off of the neighbors drive so they weren't inconveniencing them all day. Maddox added a retaining wall, leveled some of the ground and landscaped a really nice flower bed. Our property looks so much nicer. They finished hours ago however I have already had compliments on the new look. I have already spoken to Drew about next years project,t and will be using Maddox again.

I would probably get some trees before the end of the month. I like that they are on Angie’s List and I can trust them. They have a nice, neat garden, and they are very helpful.

They came out and said they would come out to give me a quote for the work that was supposed to be done, but they never got back to me.

I like them. They were really good. They were professional and they arrived on time. They did what they said they were going to do and I like the selection of plants and trees. They were a little expensive.

We had a tight deadline and were nervous they could get all the work done that we asked for. But not only did they get all the work done, in a time frame we needed, it came out wonderfully and under budget! We are so thrilled.