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Jenmark Carpet Restoration & Repairs

2.0(
1
)

Carpet Cleaning, Oriental Rug Cleaning, Interior Painting,

... +4 more

About us

Carpet Restoration & Repairs Company provides Affordable and Quality Carpet Care. Licensing and insurance information upon request.

Business highlights

16 years of trusted experience
Emergency Services Offered

Services we offer

Quality and Affordable Carpet Care Our specialities include: Carpet Cleaning 24/7 Water Damage Restoration Area Rug Restoration Carpet Repair and Installations

Amenities

Senior Discount

$10

Emergency Services
Yes

Accepted payment methods

Check

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
Write a review
Showing 1-1 of 1 reviews
Ron W.
10/2012
2.0
carpet cleaners
  + -1 more
My carpets were soaking wet for two days straight. The spots that they verbally guaranteed me would come out did not. He was supposed to clean my kitchen floor. He did not clean them. He told me he would return my money for the kitchen floor and he hasn't returned my phone calls or emails.
Description of Work: They cleaned my carpet for me.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$145
Response from Jenmark Carpet Restoration & Repairs
After investigating the Customer's complaint with our technician, we found different facts to this situation.The Customer's total bill was $78.00, for two rooms of carpet cleaning and 1 room of linoleum cleaning. We discussed the condition of the linoleum as the finish on the flooring was worn, that the result of cleaning may not meet the level of satisfaction that the Customer hoped for, but we agreed to complete the request for them. When the Customer called our company expressing his dissatisfaction, we offered to come back to their home to re-clean the carpeting and their linoleum floor, as our 30 day service guarantee would cover, the next time our technician was in the area. The Customer agreed, then called us back to say he didn't want our company to come back, and just wanted a full refund. It is our policy to re-service the client before any agreement of any refund. We can not offer a guarantee that spots will not return, but we do offer a 30 day service guarantee that our company will come back and re-clean the areas. Jenmark Carpet services the entire Tri-State Area everyday, up to 5 homes per day, with many satisfied clients. Jenmark sincerely regrets the Customer dissatisfaction with our services and we are happy to extend his 30 day service guarantee in hopes of reaching his carpet and linoleum restoration expectations.

    Contact information

    242 Locust Lane, Florence, KY 41042

    http://www.jenmarkcarpet.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Cleaning,
    Oriental Rug Cleaning,
    Interior Painting,
    Exterior Painting,
    Upholstery Cleaning,
    House Cleaning,
    Carpet Sales and Installation

    FAQ

    Jenmark Carpet Restoration & Repairs is currently rated 2 overall out of 5.
    Jenmark Carpet Restoration & Repairs accepts the following forms of payment: Check
    No, Jenmark Carpet Restoration & Repairs does not offer free project estimates.
    No, Jenmark Carpet Restoration & Repairs does not offer eco-friendly accreditations.
    No, Jenmark Carpet Restoration & Repairs does not offer a senior discount.
    Yes, Jenmark Carpet Restoration & Repairs offers emergency services.
    No, Jenmark Carpet Restoration & Repairs does not offer warranties.
    Jenmark Carpet Restoration & Repairs offers the following services: Quality and Affordable Carpet Care Our specialities include: Carpet Cleaning 24/7 Water Damage Restoration Area Rug Restoration Carpet Repair and Installations

    Contact information

    242 Locust Lane, Florence, KY 41042

    http://www.jenmarkcarpet.com