AE Door & Window Co - Northern Kentucky

Everything went as expected. Service provided the day after request was made. Efficient, plus also lubricated the door with remaining time.

The work was done right and fast.

They were responsive and worked on my time schedule. Excellent service! Highly recommend.

They did very good service. ?Everything they promised they said they would do they did. ?They even did a follow-up call too so I was happy with that. They were very professional people.

From beginning to end it was a pleasant experience and a well done job. The sales rep and installer were great. Our sales rep made two trips to our home to fully discuss details and answer any questions we had. On day of installation the installer was prompt and everything was explained to me and the site was cleaned up.

Great. On time, quick and professional. Definitely an A+ In all aspects of service

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It was excellent!

Worker was punctual, very efficient and knew what he was doing. The doors fit perfectly and look fantastic. Installation was flawless. Put photo on my facebook page and got several dozen likes very quickly. The garage door experience was similar. They work great, look great and we have gotten many compliments. Entry doors in particular can be expensive and now that they are installed, wish we had done it sooner. AE has excellent product. Our sales man was Paul Stoutenborough.

Pleased with replacement and pleased with salesman.

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Went extremely well. Door was in and installed on time. Cleaned up after they left

We received a call, as promised, with the expected arrival time of the service tech. Tech was professional and informed us of repair cost before work was done. Work was completed in a timely manner. We've used AE Door in the past and have been very satisfied. We will definitely use them in the future.

It went very well. Todd (the technician) was knowledgeable, told us how long it would take and made both my husband and I feel comfortable with the whole process. After he installed the opener, he went over everything with us so we'd know how to operate it. I'd definitely use AE Door&Window (and ask for Todd) again.

I wanted to replace my garage door with an insulated one and also get a new garage door opener with a battery back-up. After reading reviews on Angie's List, I chose AE Door. I made an appointment for a consultation. Tressa, my salesperson, showed up on time to provide the quote. I was able to get the highest grade insulated door with a $200 discount for the garage door opener. It took about 2 weeks to order the door. I live in a condo so the color and style of garage door had to match perfectly per my home owner's association. I had it installed on 1/30/2015. Installation was easy and painless. The installer (I can't remember his name) did a terrific job! He was polite and courteous. He cleaned up after himself, programmed the garage door opener and hauled off the old door and opener in about 2 hours. This was one of the most painless home improvement projects I've undertaken. The door looks great, looks almost identical to all of my neighbors' garage doors in color and style, and works flawlessly. I am beyond thrilled with it. Would highly recommend using AE Door in the future.

They were very professional and timely. I think we may need some touch up work here soon, but that's because of the wood on our house. They are going to put in another piece of wood to reinforce the weather stripping. They agreed to do that for no extra charge which was so considerate. They are coming on Friday for that.

Everything went great from sales to install. very professional and very good product. The installer was professional polite and everything was cleaned before he left. He installed a 2 car and 1 car triple insulated garage doors with openers taking down old garage door and hauled away. We will definitely use them again. The doors are a quiet you can't hear them inside the house.

They were very difficult to deal with. The salesman I originally spoke w/had left the company, so I had to use someone else. It took them three times to come out to get the door to stop popping. It was very bad communication all the way around.

The service was excellent and I have to say I'm impressed because a sticker in the door indicated it had been installed in 1994 when the house was built. They provided service to the previous owners. We have lived here since 2006, and only had one problem, a broken spring during an ice storm and the power was out a few days. AE repaired the spring at that time. So the door is pretty old and will need replaced, and I think I will go with AE for the new door based on our good experience with them. The only problem was I did not like when they didn't call me when they said they would, and that they didn't call to tell me they had an emergency call and would be late. That is why I rated them with B instead of A.

Called 12/18. They called back with approx arrival time. Lawrence came on time. Spent approx 40 minutes. Demonstrated after the repair. Very professional and pleasant.

Our garage door would only open so far in the cold weather. It stopped about 2/3 the way up. It would only come down if you held the wall switch down continuously while the garage was lowering. We couldn't get the garage door down from the remote in the car--big problem in winter. Called AE Door based upon previous reviews in AL online. Lawrence came out on time, as promised, the day after we called requesting the service. He adjusted the photo eyes and the tension in the chain (rubber belt) and rewired the photo-electric eyes on the bottom--the "smart" way of checking for obstructions in the door path as it's lowered. He was here about 20 minutes. Problem Solved! We'll consider AE Door and Window Co. in Florence to be "our" garage door company in the future.

It was a great experience. I got an estimate from another company but we chose AE Door and Window.

I called AE Door in Florence, KY, this morning to schedule a garage door service appointment. I was really surprised when the lady I spoke with told me she didn't think he had been out my way yet today, so she'd call him to see if he could make it this afternoon. Five minutes later he was on the phone and told me he'd be there between 12:30 and 3:00. He arrived at 1:30, so I was really happy to get such a quick response. Lawrence was the serviceman who did the work. He was a very nice young man and very professional. He asked me what concerns I had. I told him that opening and closing the garage door had become louder and "klunky" at times. First thing he did was get his ladder and climb up to check the chain for the opener. He said It was loose and demonstrated so I could see what he meant, after which he adjusted it to the proper tension. He did the general service which included adjusting the spring tension, tightened all the fasteners, and lubricated everything that needed it. He had found that one of the side cables had come off the drum, and he put it back on properly. He went over everything he did to the door and closed and opened it so that I could see and hear the results. It works and sounds like a new door! I have dealt with the Florence AE Door for a long time, and I highly recommend them if you live in Northern Kentucky!