NICELEY'S APPLIANCE REPAIR INC

Technician came out for refrigerator error code and had to order part. Technician returned but incorrect part was ordered. Correct part was ordered but took 1 1/2 weeks to arrive (FedEx issue). Communication from the office was non-existence. I always had to call and follow-up regarding the part. Finally, the correct part was replaced but the same error code appeared the next day. Called asking for a different technician to come out which did happen. This technician looked over everything and apologized for all the issues. Told him what the first technician said to do to reset error code in the meantime. Second technician stated a new mother board needed to be ordered and doing what the first technician stated to do to reset the error code is what likely caused the mother board needing to be replaced. He stated someone from the office would call with the cost to replace the mother board. To date no one from the office has called. Both technicians were professional and punctual. It is the main office communication which is does not exist. Felt the service call cost for coming out to diagnose then another service call cost for the repair is too much.

Installation went well. Niceley's technicians were prompt, courteous, professional and willing to answer questions at any time during the install. They also let us use 2 portable room A/C units at no additional charge for 3 days from the time it was determined the old unit needed replacement to the installation.

The repair was made to my satisfaction

Everything went very well, and I enjoyed chatting with Steve Niceley while he worked. I would definitely recommend Niceley for friendly, prompt, courteous, and reliable service. They are an old family owned business that reaches out to the community and appreciates their customers. They held a customer appreciation day recently with a car show, food, and a band. They also support the Erlanger schools through the Alumni Association.

Called day before with a reminder of my appointment which was nice. Arrived about in the middle of the 2 hr apt window and was very nice and courteous. Within a minute knew what the problem was. The motor was bad on the dryer so I decided to get a new dryer vs. having this one fixed for about $400 (quote to replace motor). Did have to pay the $79 fee but that was explained when I made the appointment so it was no surprise. I will call them again when I have the need since I was very happy with how nice and prompt they were. I also know a couple of my neighbors use them and are happy with them which is an added plus.

Service was prompt and efficient. All of the employees are polite and knowledgeable. I was completely satisfied.

They had two employees come out, it took about four hours to complete. They are family run, and very customer orientated. You will get outstanding work, and customer service here.

I called Niceleys to repair my ice maker. The repairman came out and inspected the unit and determined it would have to be replaced. Niceleys called me and scheduled an install date when they received new icemaker. An electronic board was also a recommended replacement along with the icemaker but the wrong board was sent so it had to be reordered and another visit scheduled when it arrived. All of this occurred very smoothly and at no extra cost to me.The repairman and the scheduler I worked with were both very nice to work with. I also had the repairman take a look at what was causing water to pool in the bottom of the fridge. I had had another repair. company work on this previously and they had not stopped the problem. The repairman suggested replacing a panel inside the back of the fridge. Again this part had to be ordered and again a wrong part was sent and had to be reordered and rescheduled. I don't believe Niceleys had anything to do with the wrong parts being delivered and they were very quick to get the right parts installed at no extra cost to me, I'm very pleased with Niceleys performance and definitely will use them again

I have used Nicely on appliances, heating and air conditioning for over 20 years. Always do a good job. they have always given me good advice.

The maintenance visit went well. Because of our contract we only had to pay for the new filter. We have been using Nicely for years. They are a family run business. They sell heating and AC units (including the one for our current residence), as well as repair and maintain them. They also repair large appliances such as washers, dryers, refrigerators and dish washers. Over the years, we have used them for a variety of services. You're not going to get a cut-rate price but you don't get cut-rate service either. For example, he worked on my furnace for an hour and a half. I like them, but I use them because I trust them.

Technician showed up on time. Was friendly and willing to take time to answer all my questions. I asked for an A/C tuneup when I scheduled the service. I also asked that the technician would fix our electronic air cleaner. It had not been working properly for some time and I had turned it off. He cleaned the unit up and did get it to work again. After a few days, I noticed the air cleaner was continually discharging. I reported this to Nicely's. A different technician came back and was able to make the unit work. Again, the technician showed up on time, was friendly and willing to take time to answer all of my questions. They did not charge me for the air cleaner maintenance or for the return visit.

They did a good job but nothing really stands out to me about them. The price was fair.

If you don’t call them, they will call you, I really like their customer follow up. I haven’t had any problems with them. I recommend them to anyone having heating and a/c problems.

Overall experience was fine. They are currently working for us. The only problem we got is that the system broke down less than a year, but then that is not their fault. We are just hoping that is just one of those things. The air conditioner was a warranty repair. They had to order a complete new condenser unit. We are waiting for that to show up. They came out as soon as we called, when the unit went down. They actually gave us two windows unit to tie this over, until they got the new condenser.

Even though they had serviced our dryer the month before in 2009, they refused to fix it again since the dryer had a temporary flexible exhaust pipe rather than a permanent metal one attached to it (exactly the same set up that they had no problem with the month before). We had it replaced by a certified plumber, but Niceley's refused to come back to fix the dryer, even though we had already paid over $400 to them to repair our washer & dryer the month before and the repairs they had requested had been made to our dryer exhaust. We called them to repair our 4-year-old freezer this week. This morning they failed to show up for their appointment. When we called to asked where the were they said they were refusing any future work at our address and had cancelled the appointment without notifying us. We have tried to call them several times, including letting them know that we're submitting a complaint to the BBB, but they just hang up on us. DO NOT USE THIS COMPANY!!!

I called on Monday to have my dryer checked out the technician arrived puntually on Tuesday. THe Web site advertises that their trucks are equipped with parts etc, I called them because they were local and advertised parts. Well the parts were not ready, I was told I would get a call with estimate next day, nocall and not ready when I called them mid morning the next day. I followed up early Thursday - finally got a quote - I could live with the price though the timing was unacceptable. They had not figured out the lead time on the part so they were saying could not get me fixed until at the earliest Tuesday - so I would be out of dryer for over a week. Totallly UNACCEPTABLE.

They were all A's. We would call them again.

it went very well-was lucky that the tech was able to bring the right part with him from my description of the problem over the phone. they were prompt and nice and friendly. my only issue was that a new stove would not cost that much more than i spent-i chose convenience over money. but the problem was the part was very expensive, and that wasn't Niceley's fault. I would use them again.

They have been very honest with us and very upfront. They are quite helpful and are easy to work with. To some extant we did wait for them to come in, but it was not their fault.

They arrived on time to do the work asked of them. I would use them in the future. The quality of their work was good. They were courteous and kind. They were professional while they worked.

First off, my wife felt very uncomfortable with the repair guy in the house and he kept snooping around when it wasn't needed. They told us what part needed to be replaced and told us they would call on a price. They never called me back, I ended up calling them and they gave me a reasonable reason why they hadn't called. They said they would call me back the next day and they never did, I called them and they quoted me a price. They then called me back 3 days later and quoted me another price 3x's the original amount. He was very unprofessional and again when in our house kept going from room to room.

The price seemed high for the dryer repair ($200 out of a $300 total).

They do good work and I use them for everything. I would hire them again in a heartbeat.

VERY PROFESSIONAL AND FRIENDLY AND DON'T TALK DOWN TO YOU.

THIS COMPANY HAS ALWAYS OFFERED GOOD, FRIENDLY SERVICE. THEY WERE A LITTLE EASIER TO SET AN APPOINTMENT WITH BEFORE THEY BECAME A LARGER COMPANY. THIS TIME THE TECHNICIAN POSTPONED OUR TUNE-UP TWICE BEFORE FINALLY COMING.