CBR/CINCINNATI BATH RESTORATION PROFESSIONALS INC

They did an excellent job and everything was done very professionally. They cleaned up after they were done and I would definitely hire them again.

He never called or showed up to appointment. I finally texted him and he said "sorry it slipped my mind".

We have been using CBR for many years at our apartment complex. He is very prompt and does an excellent job. We are always happy with his services.

Derreck has been re-glazing the tubs at my apartment complex for over 8 years. Not only does the initial finish look great, but I also know that it stands the test of time. He is easy to get scheduled to help me get the apartments rented on time. Very much appreciate him because otherwise, I would be looking at replacing tubs which is a huge job.

The whole process was not bad and the finish looked great, however, the finish peeled almost immediately after it was done. They did not honor the warranty either! A total waste of money.

Exemplary in every way! Rachael in the office did a great job in explaining the entire process. She also helped me move up the job almost 30 days so my tenant could move in early. Derrick presented the contract and how the warranty worked. He completed the job flawlessly. Everything was taped off and covered to protect the flooring and other items. He explained not to touch anything for 48 hours. I waited 72. My tub is beautiful again! I am going to post the before and after pictures on my Facebook feed!

Explained everything in detail. Was very professional and courteous. Would definitely use again.

Excellent work and attention to detail. Very pleased! Having him come back out next week to do the 2nd tub.

Per the contract, they guarantee it for 7 years. I wasn't the original owner of the house who had the work done, but the contract states that the warranty could be transferred within 6 months of ownership which was done. The tub was bubbling and had paint peeling off in large pieces. When I called them, the person on the phone was very rude. She was so rude that I asked to speak with the owner. She then said that she was the owner. Her name was Rachel. She asked if we could send pictures of the work so my daughter did so. She was very rude to my daughter as well. You could tell that she was going to do absolutely nothing. There was no offer to have it redone or anything else at all. I know bad work when I see it, and this is really bad work. It states in the contract that all the work is done with the surface as is. Re glazing will not work unless the tub is properly prepped, and this company does not do that, unless indicated otherwise. The contract also states that the customer must do the re-caulking, that the company does not do that. The warranty is based on how well the caulking hold. I called another company on Angie's List and they quoted it at $475 plus $125 if the tub had been glazed before. CBR charged $292. I think this low price is what lures people in.

The initial re-glazing was fine. There were some nicks in the original finish that were patched and looked good. It was difficult to see them after the glazing unless you knew where to look. However, a week ago, the bottom of the tub started to peel despite using the approved cleaners and taking good care of the surface in general. Because of the size of the peeling, the entire tub needs to be re-glazed according to them. They offered to do this a full cost to me again, but when I asked about a warranty, they offered to split the cost to re-shoot the tub. I don't feel that I have done anything to cause the peeling and now I need to spend another $150 on this old tub. Since apparently there is no way to triage why this occurred, I am left to wonder if I pay the $150 to do it again, if it will do the same thing again. So, all the risk is on me and I am not satisfied with this as an outcome.

From contacting the company to the last details this company was very professional and answered every single one of my emails. Both Rachel and Derreck were great to work with and did a very thorugh job. Derreck was prompt, polite, and professional. He did a great job of cleanup and prep work and didn't need to come back to redo anything. Rachel was also very prompt in her scheduling and estimating. I would recommend their company if you need anything ceramic refinished.

The entire process went really well. CBR were very informative and helpful over the phone and in person. They did a great job!

Derreck did a nice job on the tub. He was thorough in his explanation of what was possible, what he might find in stripping it etc. He called me in a number of times to see how it was going. You do have to be willing to 1) re-caulk the tub yourself after 48 hrs, and 2) re-install the stopper, overflow cover and linkage assembly, at least on mine. (This threw me, as I hadn't known this part. It went all right after I found a plumbing store to replace one part of the assembly and show me how it went together.) The only real negative was a scratch on the hardwood floor outside the bathroom from his tool kit. He said he would repair it but after consulting with a hardwood floor professional I decided to let it go. It is thin and not that obvious. Any fix would make it worse. I appreciated Derrick's concern and his willingness to make this right. There just wasn't anything to do that made sense.

They were prompt and the price was as quoted. They gave me all the information to take care of the tub. Very professional and easy to talk to.

Fantastic job. This was a grungy tub and my cleaning efforts weren't quite enough, so he did more cleaning at an extra charge - which did not bother me in the least. We also had small rust spots which required naval jelly for a slight additional charge. The results were outstanding. Also, Derreck is friendly, quick, and really knows his stuff.

I contacted CBR via email and received a call back the next day, and they scheduled a free estimate the following day. The woman I spoke with on the phone was very courteous, and I thought the turn around time for a free estimate appointment was excellent. Derrek came to our home on time and gave us detailed information about his process, his work experience, and provided us with a detailed quote within 30 minutes of taking measurements of our two bathrooms. He even recommended that we NOT re-glaze the tile in one of our bathrooms because he (like us) thought it was definitely livable as-is (just not as modern as we would prefer). He was professional and courteous and we are definitely considering using CBR to re-glaze the tile and tub in one of our bathrooms.

We contacted this company after seeing high reviews on Angieslist.com. I emailed them on a Thursday night and surprisingly received an email back within 20 minutes. An appointment was set the next day (Friday) to get an estimate. They never showed up. They called over the weekend and promised to call on Monday to book a same day appointment. On Monday they called to book another day (apparently same day no longer worked for them). We gave them a Friday appointment which they again rescheduled for the following Wednesday. Finally we received an estimate from this company. Surprisingly, they do not patch grout/other prep work. Because they expect me to grout tile, I will not be using the company, of course, after all the difficulties trying to get a quote, I would not use them if they were free.

Went very well. Derreck arrived on time and worked steadily until the job was complete. He explained the terms of his contract and warranty and was very responsive to questions. He was very knowledgeable of his product and process. The job was quoted and the price and quote were the same.

I am very pleased with the way the tub turned out. This company got back to me very quickly, and I was able to get an appointment within a few days of calling. The man who re-glazed my bathtub came on time and was very friendly, and gave me some good tips on how to care for the tub. I would recommend this company.

THE COST INCLUDED REMOVING THE OLD, FLAKING GLAZE AND REGLAZING THE TUB IN WHITE. DERRECK CAME TO DO THE WORK WHILE WE WERE ON VACATION. HE DID A GREAT JOB AND PAPERED OFF AROUND THE TUB SO THAT NOTHING GOT GLAZED THAT SHOULDN'T BE. HE EXPLAINED THE WARRANTY ON THE WORK AND GAVE US DETAILED INSTRUCTIONS ON HOW TO CLEAN AND CARE FOR A REGLAZED TUB. THE RESULT IS BEAUTIFUL. 3 MONTHS AFTER THE WORK WAS DONE, WE DID GET SOME BUBBLING ON A CORNER OF THE TUB LEDGE. WE CALLED DERRECK. HE CAME OUT ABOUT 2 WEEKS LATER. HE LOOKED AT THE BUBBLING AND AGREED WE HAD DONE NOTHING TO CAUSE IT. HE COMPLETED THE REPAIR ON THE SPOT AT NO CHARGE. WE WERE EXTREMELY PLEASED WITH BOTH HIS WORK AND HIS WILLINGNESS TO HONOR THE WARRANTY. HIGHLY RECOMMEND. JUST BE PREPARED TO MAKE A COUPLE OF PHONE CALLS BEFORE HE GETS BACK TO YOU. DERRECK IS THE COMPANY, SO USUALLY HIS WIFE HAS TO PICK UP MESSAGES AND CALL PEOPLE BACK.

WHEN CALLING TO SCHEDULE, THE WOMAN ON THE PHONE WAS REALLY NICE! SHE QUOTED IT, THE JOB SIGHT UNSEEN, AND EXPLAINED IT DEPENDED UPON THE CONDITION OF THE TUB. SHE WAS HELPFUL AND VERY ENTHUSIASTIC. SHE CALLED THE NIGHT BEFORE TO CONFIRM APPOINTMENT. THE CONTRACTOR WAS RUNNING A LITTLE LATE THE MORNING OF, BUT CALLED. HE EXPLAINED THE PROCESS AND INVOLVED US IN THE RESTORATION. HE EXPLAINED HOW TO PROVIDE CARE AFTER THE RESTORATION, AND WAS VERY DETAILED. THE WORK COST MORE THAN I WAS ANTICIPATING, BUT THIS WAS BECAUSE THE JOB WAS TOUGHER THAN EXPECTED, BECAUSE OF THE EXTENSIVE DAMAGE TO THE TUB BY THE PREVIOUS OWNERS. I WAS EXTREMELY IMPRESSED AND PLEASED.

THE WORKMAN WAS VERY PROFESSIONAL, MADE THE TUB LOOK LIKE NEW, AND PROVIDED WRITTEN AND VERBAL INSTRUCTIONS FOR MAINTAINING THE NEW FINISH.