Butler Plumbing Heating & Ac

I contacted this vendor with a very detailed message about a problem I have with a slow running shower. It's been a week since then, and I haven't heard a peep from them. Even if they weren't interested in the job, or it was beyond the scope of what they do, a msg or phone call saying so would not only have been appreciated, it would have been the professional courtesy that they failed to extend.

Smoothly. Quick & efficient. They were able to fit us into the schedule quickly.

I have stayed with this company for over 40 years. He will let me make monthly payments to him if I do not have the money. I would rate them better than excellent if I could.

I called Butler plumbing after seeing them on Angie's List. I choose this company in particular because of their rating on the list and the fact that they were located in Covington. I live in an older home in Newport and figured they would be more familiar with these types of dwellings. I called to set up and appointment to have someone come over to look over the job. The day of the appointment, Tim called to say he was going to be late as a heating emergency came up. This was fine as I had the whole day off. Tim came over reviewed what I wanted done and said he would be in touch. I asked for a rough estimate and he thought about $250. Almost 2 weeks went by and I did not hear from him. I called and left a message to get a date scheduled for the work. It was cold weather and I assumed he was busy with heating problems. My work was not a critical as others may have been. I did not get a response until the following Friday. I was on vacation and Tim called to see if he could do the work that day. I called my father who went to my house to let him in. My father said Tim was there about 2.5 hrs. I am very happy with the finished product. I now have heat and a/c in the kitchen and bath!

Excellent job, they were on time, went right to work and knew exactly what they were doing. They also went above and beyond and cleaned out debris in the chimney connecting to furnace. Always professional and fast.

They did excellent work. We also purchased a maintenance plan for the other heat pump we own.

TIM DID A GREAT JOB. HE IS VERY KNOWLEDGEABLE, EFFICIENT, AND JUST A REAL NICE GUY.

THEY WERE VERY PROMPT AND COURTEOUS. IN FACT, THEY DIAGNOSED THE PROBLEM AND FIXED THE LEAK IN 20 MINUTES. THEY ARE A BREATH OF FRESH AIR IN THE PLUMBING INDUSTRY. INTEGRITY. GREAT WORKMANSHIP. EFFICIENT.

THEY ALWAYS CALL AHEAD OF TIME TO LET ME KNOW THEY ARE COMING.

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