Hornback Plumbing Llc

Plumbing, Drain Cleaning, Water Heaters,

About us

Hornback Plumbing LLC provides Elizabethtown, KY and the surrounding counties with professional commercial and residential plumbing services including drain cleaning, water heaters, and more. We service all makes and models and also offer kitchen and bathroom remodeling services. Hornback is a family owned company started by a devoted husband and wife. The company now has 15 years’ experience with a staff of 12.

Business highlights

19 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Plumbing, Sewer Cleaning, Drain Cleaning, Water Heater Repair & Replacement, Faucet & Toilet Repairing & Replacement, Water Line Replacement, Repair, Sewer Line Replacement Repair

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard

Photos of past projects

Reviews

4.748 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
6%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.7

Filter reviews by category

Showing 26-48 of 48 reviews

Jacque M.
03/2016
5.0
plumbing, drain cleaning
  + 0 more
unknown
Description of Work: Unblocked my kitchen sink that clearly had a deep clog years old that other plumbers had not taken care of when they came out! Eric was awesome!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$256

Leigh Ann B.
03/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: Installed dishwasher, replaced existing galvanized lines in basement and replaced existing lines in gutted bathroom. There are a couple of nit picky things I could mention but as a whole they did a good job and I will use them again in the future.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,525

Response from Hornback Plumbing Llc
Thank you for the opportunity to provide our services, and thanks for the review. If you need any thing in future please let us know. Thanks again, Donnie Hornback

Rosa S.
01/2016
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: They replaced all the old water lines with pecs and installed a new water heater. The Guys were very nice, worked, and kept every thing as clean as they could. I did not have to clean up after them! or tell them to clean up after themselves and for that they get an A+.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,300

Response from Hornback Plumbing Llc
[Member Info Removed], Thank you for the opportunity to provide our services, I will pass this message on to the guys. And again thanks if you need anything in future just let us know. Donnie Hornback

Jim P.
12/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Lewis C. B.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Supposedly fixed leak under kitchen sink. We had to buy a new kitchen faucet. After replacing faucet hot water valve had to be replaced because of low hot water pressure. Two days ago we had water under the kitchen sink again. Will wait until we can find the culprit before calling the plumber.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Debbie W.
08/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They showed up when they said they would be here. They completed the job on time and they did a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Fred M.
03/2015
5.0
plumbing, water heater repair
  + 0 more
unknown
Description of Work: repair faucet leak, replace toilet wax seal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

NANCY G.
10/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Great company that stands behind their work. Friendly and polite staff members.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Ross C.
10/2014
5.0
drain cleaning, plumbing, water heater repair
  + 1 more
unknown
Description of Work: I advised Hornback that they had replaced my water lines, in their entirety, from the water meter to every connection within my house back in 2009 and that I was pleased with their work. I then told them that since my kitchen remodel (January 2013) where I changed from a two drain sink to a one drain sink that I was having problems with standing water and an eventual draining of the sink maybe an hour later. I explained that I needed some sort of vent to relieve the pressure and allow for immediate drainage after running the kitchen faucet or emptying a sink full of dishwater. They acknowledged that they understood and that they would come out prepared to correct the problem. Plumber arrived 15 minutes later than I was told they would. I had the first appointment of the day. In addition, the plumber had to leave the property to get the part that I mentioned earlier. I was concerned when the plumber was sawing PVC pipe with a hand saw on his leg approximately 6 inches over my wood laminate floors. I resolved my concern by providing old towels to lay out under the area in question. When it came time to settle up, the bill was approximately $70.00 higher as I was originally charged for the time it took for him to get the part from Home Depot or wherever he went. A common sense discussion occurred where he saw my point and adjusted the billing back to the initial service call, an hour of work, and parts. Overall, very pleased and will call them again if necessary. Ross S. Corbett

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$113.9

Wayne G.
05/2014
2.0
drain cleaning, plumbing, water heater repair
  + 1 more
unknown
Description of Work: Told me septic needed to be pumped I ask for them to snake it they said no it just needed to be pumped called Hardin co septic to pump it, they came out and said my pipe was closed up septic was fine. Took a stick and unclogged it water flowed fine... It needed to be snaked so I got two bills one from Hardin co septic who unclogged my pipe and one from horn back pluming in which just could have done what I asked but didn't just said I needed to be pumped and handed me a bill for $78

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$78

Samuel & Heidi S.
01/2014
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Douglas H.
10/2013
5.0
drain cleaning, plumbing
  + 0 more
He was able to correct our problem almost immediately, and recommended methods to prevent similar situation. It was a first rate service other than being unable to use any water source in the house for about 18 hours.
Description of Work: We had a backup in our main level half bath. Since this bath was the closest to our septic, the technician decided to snake the main waste line at the septic tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$70

Kelly S.
09/2013
5.0
plumbing
  + -1 more
Called on a Monday and asked to have someone come out on Wednesday as I had the day off. The lady who set it up on the phone was super friendly and helpful and Wednesday was no problem. I asked for a time after 930, and I think I was called right at 930 and told "Derrick" was on his way. About 10 minutes later Derrick showed up. Very professional and friendly, even took off his boots when he came in. I showed him the sink problem and he figured it out right away and fixed it up, our "baskets" in both sinks were leaking. He also checked out the dishwasher and told me where he suspected it was coming from, although it turned out to be an appliance issue and he can't fix that. No problem, gives me an excuse to get a new dishwasher! :) All in all, he was here for about an hour and got everything done to standard and cleaned up after himself. I was very pleased with this company from start to finish and will definitely call on them again if we need plumbing work in the future!!!
Description of Work: Had a small leak under the kitchen sink that my husband had tried to fix to no avail...also, dishwasher was leaking and we couldn't figure out from where!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128

Rahul P.
08/2013
5.0
plumbing
  + -1 more
Their professionalism and attitude were good. They were there when we needed them. I have no complaints. They're excellent. I would definitely use them again if we have any other plumbing issues.
Description of Work: Hornback Plumbing fixed a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Kevin P.
07/2013
5.0
plumbing, water heater repair
  + 0 more
Everything was done very well.
Description of Work: Installed water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$700

David P.
07/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: Excellent service. Fast, friendly, and professional. Fairly priced.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bradley M.
07/2013
5.0
plumbing
  + -1 more
They were excellent. They get out here, give you an estimate and within the same day or the very next day they're out here doing the work. I really liked the fact that they got out here when they said they would for an estimate, they were back with that what we had agreed to what and we'll have it done, they were here the next morning, they were excellent and they did excellent work too. They were the best I found, they're excellent. They're also very professional.
Description of Work: We used Hornback Plumbing LLC. I had them out here last March and they installed a water line to my new refrigerator for the ice maker, that was a year ago this March. I also had them come out last 2012 and the fall, I think it's September, I had a leak and they came in, laid in a new line for me and then I had them out about 3 weeks ago to hook up my well line so that I could use the well water as well as my city water. The well water hook up was like a $1000 but it included everything, labor, parts, pumps, everything, and the pump alone did price $395. They gave us a 10% military discount because my husband was a military. They put in a new line running from our meter into the house and put in a new outside faucet line so we'll have water away from the house as well as at the house and that was roughly $800.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Andrew M.
05/2013
5.0
plumbing
  + -1 more
I thought their price was 'A' their price was 'B' and the quality was 'C'.
Description of Work: I last used Hornback Plumbing in October

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tere M.
03/2013
5.0
drain cleaning
  + -1 more
They gave me almost an exact time when they were coming out. It looked as if they were actually fairly inexpensive considering I had that done. Even back in Washington State I had an old house I rented and they charged me less here now, than they did in like 1998. They were on time. Their office called me up saying that it is going to be a little bit longer here, but they should be their about this time and they are just so good about that. They also gave me some information about, since it is a house that was built in 1969, the pipes that were placed in the house.
Description of Work: I had a stuffed up bathtub shower fixed by Hornback Plumbing LLC and they were really good.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

april S.
11/2012
3.0
plumbing
  + -1 more
terrible
Description of Work: Service tech was late getting to my home then couldn't even fix my problem. I was told he didn't have time to properly address my issue and that I would have to reschedule. Upon this I told him I would call and set up the appointment for later that week in the afternoon. I found another plumber to do my job and didn't call and schedule an appointment. That Friday afternoon they called me to tell me that they would be on their way to my appointment that I never made.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Response from Hornback Plumbing Llc
The customer called us on Wednesday to look at a water leak they had that had been going on for a while. We sent our service technician to look at the problem. The leak was in a very tight crawl space. The technician explained to the customer alternative ways to get to the leak and repair it. The customer and technician discussed rescheduling for the following Friday to repair the leak. Customer was contacted on Friday that our technician was on his way. Our normal charge is $60.00 per hour for labor and we have a $30.00 trip charge to come out. We only charged the customer $30.00 for at trip charge. We did not charge the customer and labor charges for the technician to inspect the problem. It is our practice to call a customer before a technician comes out to make sure the customer is ready for us. At that time customer denied making prior arrangements with us and told us the problem was already taken care of.

Kevin P.
10/2012
5.0
drain cleaning, plumbing
  + 0 more
Great
Description of Work: After hours drain cleaning. Very good for a good price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Lucinda D.
11/2011
5.0
plumbing
  + -1 more
My experience was good with them. He came on time. He quoted us a price and that’s what he charged us. It was a quick service. He didn’t leave a mess. He returns your call. He answers his phone. He comes and gives you a quote on how much it’s going to cost you. He is a nice person. He seemed a nice guy. I would use them in the future.
Description of Work: I used Hornback Plumbing LLC to put in a sump pump for us. They did the work probably about eight months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Charles L.
06/2011
5.0
plumbing, water heater repair
  + 0 more
They did a complete maintenance on the water heater and cleaned it. Was very pleased with the service I received from Hornback Plumbing.
Description of Work: Water heater quit working. Called Hornback Plumbing Tuesday - 6/21 - morning and they had someone out to the house by that afternoon. They did a complete maintenance on the water heater for $155.00. Was very pleased with the services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155
    • 1
    • 2(current)

Contact information

10 W QUARRY RIDGE CT, Elizabethtown, KY 42701


Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Heating and Air Conditioning

FAQ

Hornback Plumbing Llc is currently rated 4.7 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Hornback Plumbing Llc accepts the following forms of payment: Check,CreditCard
No, Hornback Plumbing Llc does not offer free project estimates.
No, Hornback Plumbing Llc does not offer eco-friendly accreditations.
No, Hornback Plumbing Llc does not offer a senior discount.
Yes, Hornback Plumbing Llc offers emergency services.
Yes, Hornback Plumbing Llc offers warranties.
Hornback Plumbing Llc offers the following services: Residential & Commercial Plumbing, Sewer Cleaning, Drain Cleaning, Water Heater Repair & Replacement, Faucet & Toilet Repairing & Replacement, Water Line Replacement, Repair, Sewer Line Replacement Repair

Contact information

10 W QUARRY RIDGE CT, Elizabethtown, KY 42701


Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM