Limestone Farm Lawn & Worksite

wesazThis letter was originally addressed to the corporate Lowes customer support site. I recently, 11/19/2013, purchased a John Deere D130 riding mower from your store in Shelbyville, Kentucky. I was assured the mower had been properly prepped by a technician from a local John Deere dealer, Limestone, in Shelbyville. The mower was delivered late the following Tuesday. When I attempted to start the mower the following day, the starting system responded as if the battery was discharged. After only five minutes or so, the mower started. This scenario repeated over the next week or so. I contacted Limestone at about 4:20 p.m. 12/12/2013. The rep I talked to told me essentially that if I returned the mower to their store, they would determine if the problem was warranty related. He specifically told me that he suspected it was nothing but a corroded battery terminal for which I would be charged to correct. This after barely three weeks of use. He advised me that if the battery was defective, they would supply a replacement to be installed by myself. I explained to him that I was recovering from recent shoulder surgery and was unable to effect these repairs. He said, ?Too bad.? A subsequent conversation with a supervisor concerning the same issue resulted in my receiving a tongue lashing after I used the word ?h***?. I was informed that this person was a ?good Christian man? and that he was refusing to discuss the matter further. As it happens, I am not a Christian: I am, however, a customer. One, I might add, who has spent several thousand dollars with your corporation over the past few years. I have left two messages for the store manager in Shelbyville this afternoon. No reply. I spent $2,075.48 on this product. It was obviously defective as received. If arrangements can?t be made for warranty repairs at my residence, at no charge to me, I intend to return the mower for a refund, including the charges for delivery of the defective product. Lowes of Shelbyville subsequently contacted me and agreed to accept return of the defective mower. I reached an agreement to buy a better mower from Lowes with the protested product to be picked up and the new mower delivered at no cost to me. The Lowes personnel were courteous and very professional throughout this exchange. Robert Langley Phone 502-722-9453

I bought my tractor from them about a year ago and he tried to fix the problem but he couldn?t so he ordered a part. I?ve been using them for about 12 years and I?ve had really good luck with them. I would recommend them because these guys because they take time to talk to you and I can call and talk to the techs if I?m having a problem. If they think the problem is something I can take care of they?ll recommend it, and if they think it is something in their ballpark we set up an appointment for them to come out. Any time I?ve been in there they?ve been cordial and friendly, and they don?t treat you like a stranger. It is an excellent place to do business with. They?ve taken care of everything that I?ve needed.