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System 4

2.0(
2
)

House Cleaning

About us

Facebook: https://www.facebook.com/System4CommercialCleaning. Additional website: www.cincinnatisystem4.com. www.columbussystem4.com, www.louisvillesystem4.com. See website for more services.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

General Office Cleaning Services, Carpet Care, Window Cleaning, Ceiling & Wall Cleaning, Pressure Washing, Restaurant Cleaning. Hard Floor Care, Ceramic Tile and Grout Cleaning, VCT Stripping and Waxing, Carpet Cleaning, Window Cleaning Special Services Cleaning, Deep/Spring type Cleaning.

Services we don't offer

Window Cleaning above the first floor, restoration cleaning

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
50%
2
0%
1
50%
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.5
responsiveness
1.5
punctuality
2.0
Write a review
Showing 1-2 of 2 reviews
Mark A.
06/2015
3.0
house cleaning
  + -1 more
Service has been intermittently fair versus not up to scale at times. We put up with it however there has been a time or two that no cleaning was done and no communication was provided that it would not be done. We did notify them of our on 6/10. Coincidentally, no one showed up to clean the weekend of 6/12 despite the fact we had already sent in payment for the month of June. When they were notified of this, we were provided the name and phone number of the person (Angel) who cleans for us. She did not return our calls. On her own, she showed up and "cleaned" 6/15 (we had already cleaned that morning when she was a no show). She then took all her cleaning supplies and did not respond to our note asking her to please acknowledge that she had been notified of our closing 6/26 and our instructions on how to leave her key(s) for us her last day. When we noticed 6/16 that she had cleaned out all her supplies, we contacted System 4 as well as leaving messages for her. System 4 called me and explained that "she conveniently had a truck 6/15 and took her supplies but had every intention to clean the next two weekends". No explanation was provided to why she didn't clean as expected the weekend of 6/12. It was made clear to System 4 that we did not find her reliable or trustworthy and wanted our key returned by the end of the day. We were promised the key by close on Wed 6/17. She did not show up nor call on 6/17 and still has our key. She again was called and is not returning any calls.I want my key back ASAP otherwise I will be forced to change the locks. If I am forced to change the locks, I expect reimbursement from System 4 for having to change locks and also want my money refunded for the lack of cleaning the weekend of 6/12, and for prepayment of cleaning 6/19 and 6/26. I am very uncomfortable with her having a key to our office and she and system 4 have been notified by voicemail and email that she no longer is authorized to have access to our property.
Description of Work: We had a service agreement for weekly cleaning for the past 3 years. Due to our office closing 6/19, we notified them of our intentions to close and that we would no longer need servies.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$160
susan L.
04/2013
1.0
house cleaning
  + -1 more
I would like to make an official complaint to see if Angie's List can resolve this disagreement.
Description of Work: I would like to make a complaint for the floor service company our office has been contracted with for approximately the last 6 months. The name of the company is System 4 and it is based out of Ft. Wright Kentucky. Their website is -- http://www.system4usa.com. I have two (2) different telephone numbers between the website and the letters the company haas sent to our office including: (859) 363-4444 (216) 524-6100 We have made multiple telephone calls to System 4 informing them that we were not pleased with their services. Our first complaint was that the edges of the floors where the floors meet the baseboards were filthy. After several months of complaints the company did have their janitor come in and specifically clean these areas. We were, however, instructed that things would look much better after the strip and wax, so we agreed. We were dismayed by the results of the strip and wax. The floor was obviously not prepared correctly and an unacceptable amount of dirt and hair was now caught under the new wax job. We have asked the company multiple times to send out a supervisor to look at the wax job - they have not. We were simply told that they were discharging us as a customer - and oh by the way, they wanted full payment for unacceptable services. We have asked repeatedly they send in a supervisor to look at the floor - but apparently they have no other janitors in the area and refuse to send a supervisor.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$745
Response from System 4
Thank you for the opportunity to respond to the member's recent complaint. Regarding the subject matter, System4 began providing the every other month floor care service for the member staring in October 2012. The Service Agreement executed between System4 and the member, called for five (5) VCT burnishing’s and one (1) annual strip and wax. As such, a service, either a burnishing or a strip and wax would be performed every other month. As a courtesy to the member, System4 amortized the cost of these services over a one (1) year period, to enable our customer, the member, the ability to have equal monthly payments. Burnishing’s were performed as scheduled, every other month, in; October, December, February, and as a courtesy, a complementary banishing was performed in early March due to complaints about the condition/shine on the floor. This is not an on-going regular service activity as was alluded to in the complaint, wherein it was stated there were several months of complaints. Regarding the initial complaints about the burnishing work, System4 had nothing to do with the floor’s existing condition prior to starting the service in October, as System4 was working with another contractor’s prior work. The issues referenced in the complaint, with respect to the corners and edges of the floor being filthy, where the baseboard meets the floor, were issues that could not be resolved with the routine contracted burnishing service performed in; October, December, February and early March. Those referenced issues were directly related to the daily floor care that was the responsibility of the member. Having said this, System4 did in fact put the extra work into resolving the stated issues, each visit, to the best of our ability, given the condition of the floor. This additional work was completed on a scheduled basis as a courtesy to the member, which was not after several months of complaints as was stated in the complaint. To resolve these initial complaints however, in mid-March, System4 recommended that the floor be stripped and waxed, due to the untenable condition of the floor. After the initial strip & wax, the member did raise some concerns, with respect to hair and dirt in the finished work. This condition is normal with such stripping and waxing jobs. System4 returned to resolve these issues on two separate occasions, immediately after the initial work. Each time, the issues were visually resolved. On the second and last return visit, the issues were confined to only a few, one square foot tiles, covering approximately .2 to .3 percent of the entire floor area. This is a facility that had just short of 2,000 square feet of surface. Prior to the second return of the floor technician, System4’s Manager of Operations, an industry professional with over twenty-one years of Commercial Cleaning Industry experience, visited the member, at the request of System4’s President and Company Owner. At no time did the member call System4 to request a supervisor appear to see the work, as was stated in the complaint. System4’s Manager of Operations confirmed with Marva, the front desk receptionist, that the only remaining issue was confined to a few, one square foot tiles. As stated in the previous paragraph, these issues were visually resolved. During the visit by System4’s Manager of Operations, Marva acknowledged that the floor technician had returned to resolve issues on two occasions. Subsequently, after resolving these two relatively minor issues, a new issue arose, wherein System4 was asked to place additional wax under an area where the front desk receptionist sits. This area was protected by a chair matt. Prior to this complaint, System4 applied seven (7) coats of a professional grade floor finish. In the Commercial Cleaning Industry, four (4) coats of floor finish are considered a standard application. With seven (7) coats of floor finish, the floor was exceptionally shiny, similar in shine to retail stores like Target and Kroger’s. When System4 went back to resolve this final issue, at the request of the member, the floor technician was not permitted in to apply additional coats of floor finish, under the chair matt. The complaint states that System4 terminated the service at the member, wherein what actually occurred, is that the member terminated System4’s service, by virtue of not allowing System4 back to correct what was not a ligament complaint, but, instead was additional work that was going to be performed as a courtesy of System4 for its customer. It is with these facts in mind, that on April 14, 2013, System4 sent the member a final demand for payment, in the amount of $921.25, Ohio State Sales Tax included. This was a pro-rated amount, reflecting seven (7) monthly incremental payments made for work performed previously, in; October, December and February. The final demand letter referenced that System4’s Manager of Operations had reviewed the work performed to industry standards. The final demand letter also requested this payment be made by May 15, 2013, and that System4 was prepared to take the matter to collections, if full payment was not made by this date. As a remedy to resolve this matter once and for all, System4 is willing to extend the date for full payment, by an additional seven (7) calendar days, to May 21, 2013, at which time this matter will be turned over to System4’s legal entity, for the matter of collections. Unfortunately, it has been over six (6) years since System4 has had to turn collections issues over to our legal entity, for non-payment due to service quality complaints. As the member is in the business, of treating people for aliments, that are not always resolvable on the first attempt, the thought process goes; how would the member feel, if a patient they treated refused payment, for any/all work performed by the member? We all know how the medical profession works, the doctor gets paid irrespective of the degree of success, for the work performed. System4 performed the work to Commercial Cleaning Industry Standards. System4 stands by the quality of the work performed System4 resolved all issues that System4 was allowed to resolve in an ethical and professional manner. System4 has a right to demand payment for the work performed. Sincerely: Kevin J. Alleman President System4

    Contact information

    1881 Dixie Hwy Ste 100, Covington, KY 41011

    www.system4usa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    House Cleaning

    FAQ

    System 4 is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    System 4 accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, System 4 offers free project estimates.
    Yes, System 4 offers eco-friendly accreditations.
    No, System 4 does not offer a senior discount.
    Yes, System 4 offers emergency services.
    No, System 4 does not offer warranties.
    System 4 offers the following services: General Office Cleaning Services, Carpet Care, Window Cleaning, Ceiling & Wall Cleaning, Pressure Washing, Restaurant Cleaning. Hard Floor Care, Ceramic Tile and Grout Cleaning, VCT Stripping and Waxing, Carpet Cleaning, Window Cleaning Special Services Cleaning, Deep/Spring type Cleaning.
    Window Cleaning above the first floor, restoration cleaning

    Contact information

    1881 Dixie Hwy Ste 100, Covington, KY 41011

    www.system4usa.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed