Appliance Repair, Appliance Sales and Installation
About us
AT Complete Appliance Service we are in our 33rd year of successful business and we are very proud of our A plus Rating with the Better Business Bureau. Since 1980, we have always striven to provide the highest level of customer service and technical support throughout the Greater Cincinnati and Northern Kentucky Areas. We receive continuous positive feedback from our many repeat customers. We are able to provide you with immediate and friendly services on your home appliances. Same Day Service in most cases. Our service technicians years of experience and strive for Excellence in every facet of their trade. That is why we say, "Why Call a Repairman when you can call a specialist!
Complete Appliance Technicians are factory trained." Licensed and bonded, and they receive continuing education and training to provide our customers the highest level of professional service possible. We use the latest equipment and procedures to safeguard our customers,their property and their time. We use genuine factory parts whenever possible, and we are not going to sell you parts that you don't need. I would like to thank all of you for considering us to take care of all your appliance needs. Proprietor, Arnold Horne
Business highlights
44 years of trusted experience
Services we offer
Repair service on major appliances in home or shop. Refrigerator, ranges, washers, dryers, dishwashers & garbage disposals. Reconditioned appliances available. Shop work available. Huge stock of parts.
Used Complete Appliance Service once before and had a good experience, but not this time, and this time will be the last. Microwave turntable stopped functioning and called Complete. A technician came out and diagnosed the problem; the turntable needed a new motor and we wanted new springs for the door. He said that it would take a couple of weeks to get the parts in. We ok’d the work, paid the service call, received an estimate, and waited to hear from them. That was in Feb 2021. We’re still waiting. I have called them repeatedly asking for an update on the part’s status and been told that they were having difficulty getting it, they would check on the status and get back, only to hear nothing from them. My last contact was in late June. I called again with the same inquiry and was told that they would check and get back. Still waiting for the phone to ring and it is now mid-August. The microwave was a Whirlpool so I finally contacted them. They said that the part was in stock and set up an appointment with the nearest Whirlpool accredited appliance repair service. These folks came out, diagnosed the issue, ordered the parts from Whirlpool and the unit was fixed within three weeks of the initial visit. I should have taken this route to begin with. This part is available from Whirlpool, anybody can order it, so I can’t figure why Complete just didn’t do that instead of letting us sit. Why come out to begin with if you have no real interest in the repair, just to get the service call money? Doesn’t make sense to me but no matter, these people are just rude and I’ll never use them again.
Description of Work: Microwave turntable and microwave door springs
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
$83.74
Barbara H.
05/2020
5.0
appliance repair
+ -1 more
Paul was excellent! He came in and analyzed the problem. Gave us the most economical solution to the problem. The cost was extremely reasonable. Paul was here for 1 1/2 hours. He gave advice on safety and maintenance of our appliances and recommendations. He was very knowledgeable and cleaned everything when he was finished. Would highly recommend!
Description of Work: Ice Maker not working
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
SHARIF A.
07/2019
1.0
appliance repair
+ -1 more
Contacted my home warranty company who, in turn, dispatched Complete Appliance to my home. Repair tech came to my house, opened my fridge and poked around for about an hour, then collected the service fee of $75 and left. I was told they would write a report and send it to my home warranty company. My home warranty company later contacted me to tell me that this service provider "declined" the work order. I explained to my home warranty company that someone came to my home and looked at my fridge and that I paid them the $75 service fee. Home warranty company told me they could not make any decisions about my fridge without a diagnosis and that they would have to dispatch another service company. I do not appreciate the deceptiveness of Complete Appliance, nor their failure to provide my home warranty company with a report and diagnosis, despite having sent a technician to my home. It was a complete waste of time and now I have to even longer without a working fridge because Complete Appliance could not do their job correctly or completely.
Description of Work: Refrigerator/freezer was not working.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$75
JERRY & CINDY H.
09/2018
5.0
appliance repair
+ -1 more
Had an issue with our stovetop and called these folks because of good reviews. Branden came out. He was knowledgeable, personable, informative and conscientious. Turned out to be an issue with a blown “on” switch. It was up and running when he left. We think this company will treat you fairly and would recommend them based on this experience.
Description of Work: Stovetop repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
john G.
08/2017
5.0
appliance repair
+ -1 more
kokokokokokok
Description of Work: install garbage disposal
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phil S.
05/2017
5.0
appliance repair
+ -1 more
They came on Monday and fixed the door promptly and charged me only for the service call.
Description of Work: My refrigerator door fell out on Sunday. I called. The gentleman who answered the phone explained that it was not worth paying extra money for Sunday service since I had taped the door with duct tape. They came out on Monday morning and quickly fixed the door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Neil and Jacquie S.
04/2017
4.0
appliance sales
+ -1 more
Both went well.
Description of Work: Refridgerator and Blender
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Mary Ann H.
10/2016
5.0
appliance repair
+ -1 more
Went well, problem fixed
Description of Work: Computer board replaced in control panel on Kitchen Aid Refrigerator that is only 6 years old,
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Carrie M.
01/2016
5.0
appliance repair
+ -1 more
I am so impressed with Complete Appliance Service. They were able to come same day, and Brandon, the gentleman who repaired our fridge was wonderful- professional, timely and friendly. Although I called for one issue, two more arose with the same fridge, and he fixed it all in one afternoon! Will definitely use this service again.
Description of Work: Repaired appliance- had three major issues and all were resolve din one afternoon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Barbara C.
05/2014
5.0
appliance repair
+ -1 more
unknown
Description of Work: Repaired a dishwasher door. Minimal repair. Repairman was punctual and courteous. Found the problem with the door immediately. Charged me the minimum service charge of $59 plus the minimum repair charge of $20.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Arlen M.
12/2012
2.0
appliance repair
+ -1 more
The initial appt went fine-- the problem was identified and the options of repair vs. replacement were provided. The part was ordered and I would receive a call when it arrived. When the part arrived, it was determined that the wrong part was ordered (it was for a different model). Another order was placed for the part. Upon it's arrival, a different service repair person came for the installation. Yet another time, it was for a different model. We were going on three weeks without a dishwasher at this point. A call was placed to rush the proper part and to discuss the dissatisfaction at this point. Finally, almost a month after the start of the process- the correct part was installed. The dishwasher is presently loose in it's position and slips around now. I hope this is isolated incident, but would not use this agency again for my personal use.
Description of Work: Dishwasher repair- the main pump was clogged and needed to be replaced vs. extensive labor to repair.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$350
anne H.
07/2012
5.0
appliance repair
+ -1 more
They had to order a part and this required two trips. On both trips they arrived when they were scheduled, were freindly, and professional. We will use them again.
Description of Work: Refridgerator repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Steven H.
10/2010
3.0
appliance repair
+ -1 more
The glass on our oven door was cracked and needed to be replaced. I was unable to find a way to replace only the glass, so the entire door needed to be replaced. They had to order the part, I can't remember how long it took to get it in, but they came out to do the replacement. The repairman did great work and was done in 15 minutes, from the time he came in to the time he left. I felt a bit ripped off as the part was $200ish dollars and the labor was $175....probably something I could have done myself... but for 15 minutes of labor, that is quite an upcharge, especially when I know that the price they charged for the door was very very high retail price.
Description of Work: They replaced an entire oven door mechanism.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$375
Arlene F.
07/2010
5.0
appliance repair
+ -1 more
We were very satisfied with the service and would not hesitate to use them again.
Description of Work: Our dishwasher would not drain. They were here within 2 hours of my original call and it only took them a few minutes to find the problem. Great job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Roberta N.
06/2010
4.0
appliance repair
+ -1 more
Complette Appliane was quick to schedule repairman to check out our issue. The part needed ot be ordered and the service man is coming next week to complete.
Description of Work: Our issue was a ice and water dispenser on our 10 year old refridgerator.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JOANN K.
10/2008
5.0
appliance repair
+ -1 more
I haven't had any trouble with it. They did a good job installing.
Description of Work: My dryer had gone out. I bought a second hand dryer - they installed and connected it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
04/2005
5.0
appliance repair
+ -1 more
I CALLED ON A FRIDAY AND THEY CAME OUT THE NEXT DAY. THEY COME OUT AND GIVE FREE ESTIMATES. THEY WERE $100 CHEAPER FOR THE SAME WORK AND PART THAN ANOTHER COMPANY. THEY ARRIVED ON TIME. THEY TAKE MAJOR CREDIT CARDS WHEN THE OTHERS DIDN'T. THEY SHOWED ME THE BUSTED PART WHEN THEY TOOK IT OUT. THEY GAVE ME A 90 DAY WARRANTY ON PARTS AND LABOR.
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*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
Complete Appliance Service is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:30 PM
Tuesday: 8:00 AM - 5:30 PM
Wednesday: 8:00 AM - 5:30 PM
Thursday: 8:00 AM - 5:30 PM
Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM - 5:30 PM
Complete Appliance Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Complete Appliance Service does not offer free project estimates.
No, Complete Appliance Service does not offer eco-friendly accreditations.
No, Complete Appliance Service does not offer a senior discount.
No, Complete Appliance Service does not offer emergency services.
Yes, Complete Appliance Service offers warranties.
Complete Appliance Service offers the following services: Repair service on major appliances in home or shop. Refrigerator, ranges, washers, dryers, dishwashers & garbage disposals. Reconditioned appliances available. Shop work available. Huge stock of parts.