Get matched with top pool builders and installers in Claryville, KY

"My experience with Tim Perkins started in June 2018. My inground gunite pool needed to be completely refurbished with new plaster, tile and coping. I didn’t think much of it at the time, but during contract signing at my house he took a call from a customer, which turned into a heated discussion. After the call he explained about how some customers are never happy…I should have taken that as a warning sign. The work started by emptying the pool. He duct taped sections of plastic pool hose together to make it around the house and down the driveway. Sometime after he left the job site for the night the duct tape gave way and flooded my neighbors yard. I notified Tim, but he didn’t acknowledge the issue and left it to me to apologize to my neighbor. Cracks were found in the structure so he said he wanted to bring in an expert to fix. I paid the expert, who was at the house for 20 minutes. Turns out he was just a consultant who told Tim what to do and then he left. I paid a lot of money for a 20 minute consult. During the project I kept noticing other leaks and found that they were going through my garage and helping themselves to my hand tools. I emailed my concerns to Tim and that’s when he got upset. He threatened to abandon the job if I didn’t get a better attitude. I had so much money tied up with him already, that I swallowed my pride and literally had to beg him to return. They finished the job, but the new concrete pool coping was full of air bubbles, uneven and the job site was left a mess. He promised to come back to power wash the dust they left on the patio, but that never happened. I didn’t write a review at the time because I knew if I was honest, I’d never get any warranty service. Fast forward a year later and I had a significant water leak in one of the underground supply lines for the pool. I was in the middle of getting a new concrete patio poured and the contractors couldn’t finish until I fixed the leak. I called every other pool contractor in Cincinnati and they were all booked for at least 2 months. I was under pressure from my concrete contractor, so I unfortunately reached out to Tim Perkins once again. Against my better judgement I reluctantly hired him again to re-pipe the pool because he was able to get the job done quick and keep my concrete contractor on-track. He finished the work, which required drilling through the pool wall to enlarge the size of the return jets. They had to pack new plaster around the hole, which looked messy and didn’t match up well with the original plaster. He also added new return jet eyeball fittings. It’s now Fall of 2019 and I need to close the pool. I tried to remove the eyeball fittings, but they are covered with plaster, which has them cemented/glued into place. I tried using a channel wrench, but I think they need to be chiseled out of the plaster. On October 15, 2019 I reached out to Tim and included a picture to explain the issue. He responded to my email stating: “Big piece turns it has a Male fitting into your pic inch and a half jets.p plastic out big ring to cover imperfections”. It was hard to decipher what he was saying, but as I couldn’t get the cover to turn, I wrote back explaining I needed help and wanted him to close the pool for me at a cost as it was getting late in the year and the weather was changing. He didn’t respond so I Thursday I sent a follow up email asking for his help and availability. Again I had no response so finally out of extreme frustration, I emailed him on Saturday to tell him I was taking legal action. He not only emailed me that same day, but he also called. It was now my turn to be the customer on the other end of the phone just like when I signed the original contract to refurb the pool. He told me that I never wrote him a review, so why should he jump through hoops for me. He went on to say that he’d never pay me and wanted me to grovel up to him to fix the work he messed up. At this point it was unrecoverable so I told him I’d find a real contractor to do the job right. He hung up the phone on me. As a final chapter to my experience with Perkins Pools, I wanted to finally leave the review he deserved over a year ago. I’ve read his online attacks to people who wrote bad reviews for him, so I’m sure he will repeat. As for me, I’ll never let him touch my pool again."

"Worst pool liner installer. Left huge wrinkles in bottom and sides Still waiting 2 years for this company to make restitution for their sloppy work. Small claims court found in my favor."