FLOORS UNLIMITED

Ray Drennan laid floors in my new home. 2 weeks afterward, they cupped. He admitted that he did not do any moisture testing and that he did not check under the house. His wife, Karen Drennan, said that she has contacted installers in the area and they do not do moisture testing either. When I contacted all of them to get quotes to replace the floor, they said it was standard practice. Karen is a mean, hateful, and deceitful person. We tried to settle things with them out of court. We had a NWFA flooring inspector come to look at our floors. He said that the floors did not acclimate correctly. They put the flooring in our house 3 days before the air was on. The air was turned on three days after the floor arrived and was laid 3 days after the air was on. They mistakenly thought that this was appropriate practice. The 3 days without air likely harmed the floors. Ray would not know because he did no moisture testing. Now that we have a lawyer, the Drennans have lied to their lawyer and said that they did moisture testing! They have no conscience! They only have liability insurance that covers things out of their control, but does not cover installation. They don't have the money, so they are now lying. We plan to take them to court. In the meantime, if you know of anyone looking to have a new floor installed, do not go to Floors Unlimited in Possom Trot! Ray is a poor installer (though he will tell you he is the best) and his wife is rude, hateful, and a liar. I have talked to lots of installers over the last few months about the Drennans' floor installation practices. All of them have said that Ray is not following proper guidelines. Karen also lied about the carpet we had installed, but that is a whole other story. . . We will also be replacing the carpet soon.