Dugan Concrete

Were very prompt and professional

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Dugan promptly came to examine job and gave us a written estimate within a couple of days. (Others we called were slow to respond). Dugan set a start date for the work and was there when promised. Extra reinforcement of the floor was included In the price Workers were good about cleaning up when the job was done. We were satisfied withe the product and service provided.

Tom and his crew are very professional and hard-working. Tom was quick to call me back and gave me a rough estimate over the phone before coming out to look at the job. He came out to actually look at it within two days. Had us on the schedule within a week after accepting his bid. My husband wanted a few extras things done and Tom was happy to do this. The neighbor next door was so impressed he hired Tom to do his driveway. Tom's prices are also very reasonable.

Mr. Dugan came over for an estimate on a Saturday morning taking the time to show us several options. He provided us with an estimate on the following Monday for two possible options. Once we decided to go with him he was ready to start the following week. The old deck was torn out on a Tuesday afternoon. The area was prepped the following day and the new concrete was poured on Thursday. On Friday afternoon the team came back for the final wash and seal on Friday afternoon working until about 7:30 to get the job completed. Everything was completed thoroughly and with meticulous detail. We're very happy with the work done and we're excited to be able to use such a nice outdoor space!

We decided upon Tom Dugan Concrete after much comparing and research on which way to proceed. We considered a deck partially supported by our existing porch. We considered removing the porch and replacing it with a deck; Also we considered mud jacking the existing concrete porch--this turned out unfeasible; The best option appeared to be removing the old porch and starting from scratch. All of this was further complicated by damage to the foundation that existed before our ownership and the possibility of more foundation damage during new construction. Taking all of this into consideration we were faced with costs that were much higher for a low maintenance deck than for concrete. Leaning then (at that point) to concrete, we obtained bids to remove the old porch and replace it with concrete. That was where Tom Dugan came in--he was confident that the old porch could be removed without further damaging the home's foundation. Also his reconstruction philosophy was to over build (not to do just enough or cheapen by cost cutting) the new unit. The price was in line with other bids and we were strongly influenced by his knowledge and expertise. The results were amazing--Tom and his crew removed the old porch in very little time and with no additional damage to the existing foundation. They then formed the new porch with four piers, rebar, and a monolithic design. They poured, finished, sealed and removed all forms the same (fair weather) day! They were careful to clean up as production proceeded and had all tools, materials and equipment needed either with them or scheduled to be delivered when needed. It was hard to believe that so much could be done so quickly. In conclusion, we were very satisfied and will definitely use them again for future planned projects.

Tom Dugan was very punctual when returning phone calls or telling me when his guys and him would show up for the job. I walked around on the old sidewalk with Tom and he marked the corners with orange spray paint as I requested the new sidewalk be rounded on the ends where turning---the old sidewalk was squared on the corners. He agreed to be no problem. I then left them alone to do their work. As the job was finishing up, I surveyed the work and found the upper corner of the walk to have a rounded edge where turning, but the lower corner, at the back of the house, had a squared edge--I asked him why it wasn't rounded and he looked at me puzzled, saying "I suppose you're going to make a big deal of this??" (What was I to do now that the concrete had been poured and was hardening??) I did not respond to him as I thought that comment was unprofessional. I then looked at the side of the house, commenting on the concrete "bits" splattered on my brick house--he looked at it and responded very quickly, "oh we were holding boards up when the pouring was going on, but I guess the boards weren't held high enough"; he or 1 of his workers proceeded to clean the "bits" off the house, but later, I found the brick was not cleaned efficiently, with "bits" still showing on my brick today (day after the job). The walk itself was OK, but as far as clean up or work detail, I would not hesitate to call the job "messy". He or none of his workers cleaned the mud off my driveway and when he was leaving, he commented "the rain will wash the mud off ". Presently, I have a sidewalk with 1 rounded corner or bend, and 1 square corner or bend, "bits" of concrete still on my house, and mud still on my driveway.

Work was excellent from start to finsih.

Tom Dugan is very easy to get along with. He was able to assess our situation and come up with a couple of different options from which I was able to choose. I chose the more expensive route with the wider walkway. My wife was very concerned about her flowers and plants in the landscaped area getting messed up in the process, but Tom and his crew were able to work around them. We are very well pleased and have no complaints at all.

Tom Dugan and his crew of 2 arrived promptly and immediately got to work breaking up and removing the old floor. By the end of the first day they had removed the old floor, filled the void under the floor, compacted it down and laid rebar every 2.5 feet. Interestingly, the void under the floor was 2 feet deep (yup, a pocket of air 2 feet deep covering about 30% of the floor area), had we chosen to have to floor lifted by one of the earlier contractors it would not have been successful, the space was just too big. In order to make the new floor line up with the drive, Tom planned to build a concrete apron in front of the garage, so while excavating for the apron he checked that the drainage pipes that run under this area had not been squashed by the subsidence. On the second day, they arrived at 7:30am prompt along with a concrete truck and laid the new floor. The crew then spent about 4 hours leveling the new concrete, building a step from the garage/house entrance, polishing the floor and finally applying an acrylic sealant. They also built the planned apron between the garage and driveway. The floor is magnificent! There is no other word for it, it is a work of art! Moreover, Tom filled several cracks that had appeared in the low (6 inch wall) that runs around the garage floor - this being the top of the foundations. He did this at no extra cost to us; I pointed it out only after he had given us his quotation. Normally you count yourself lucky if you get a contractor who does a reasonable (as opposed to bad) job. In this case, however, we were exceedingly fortunate in getting Tom Dugan. He and his crew were not going to settle for anything less than excellent, and they achieved their objective. They did outstanding work, and I highly recommend them (and, incidentally, I am extremely picky!)

As mentioned above, It has just been estimates so far. Other than being slow to return calls, his work looks good and prices are very fair.

Tom Dugan, owner and operator, was very helpful and prompt. He always got back to me when I had any questions and was always on time. The work started and finished when he said it would.

They were happy to come out and repair a problem that they created during the job. I was pleased with that. My only reservation was that we asked them to do another small job, and said that they could do it at their convenience, because the winter was coming. We've yet to have that job taken care of.