Duct Masters

I received a coupon in the mail for duct cleaning for $49.95 and I called to schedule an appointment. The appointment was for four days after the call and when the day arrived, the time range they should have arrived in passed by with no phone call, so I called to double check that they were in fact coming out. The receptionist seemed a bit valley-girl-like and not too professional. She informed me that their technicians had gotten tied up at another location and will not be able to come out that day for our appointment. So I reluctantly rescheduled for an earlier time, about a week later. The day came and time passed by without a phone call, so I was getting pretty upset with this company and was about to contact the Better Business Bureau, when I decided to call and speak with a manager. The manager was very professional and friendly. She informed me that many of their machines were having mechanical issues and were being worked on, but she made sure to get their next available technician out to our home as soon as possible. Once they arrived, about an hour later, the two men were very professional and friendly. They took time and care in cleaning our entire vent system, which ended up costing more since the coupon was for a certain number of vents. Overall, I am happy with the actual service, but the customer service of getting an appointment was less than professional and irritating. I suggest speaking with a manager when contacting this company.

The service was pretty bad. They advertised a $49.95 coupon which was supposed to cover 16 vents plus 1 return. Anything else was going to be extra. When they got here, they informed me there were several things that the coupon did not cover. They told me I had a mold infestation problem which was an additional $400. They wanted to sell me an infrared light. The approximate cost was well over $1000; their boss could work it down to $800. It appeared to be a scam. They left a bag of tools here, a metal plate, and never put my furniture back. They exited the house as fast as they could. They left my heat off.

The price was much more than they told me it was going to be. They told me that they were going to do the process the way I wanted. There was a specific way that I wanted to have my ducts cleaned and before I could stop them they had cut a hole into my register to vacuum it out. The ducts weren't clean and they didn't even reseal the furnace.